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研究生:陳趙海
研究生(外文):TRAN TRIEU HAI
論文名稱:A research on Evaluating the Satisfaction of the Deployment of the website of Faculty of Distance Education - Hanoi Open University
論文名稱(外文):A research on Evaluating the Satisfaction of the Deployment of the website of Faculty of Distance Education - Hanoi Open University
指導教授:唐國銘唐國銘引用關係
學位類別:碩士
校院名稱:樹德科技大學
系所名稱:資訊管理系碩士班
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2013
畢業學年度:101
語文別:英文
論文頁數:90
中文關鍵詞:Websitethe Faculty of Distance Education - Hanoi Open UniversityUser’s satisfactioninformation system success modelsystem qualityinformation qualityservice quality
外文關鍵詞:Websitethe Faculty of Distance Education - Hanoi Open UniversityUser’s satisfactioninformation system success modelsystem qualityinformation qualityservice quality
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Currently, information provision of the Faculty of Distance Education – Ha Noi Open University to joint training centers as well as to learners must pass EMS express delivery system, telephone. However, because many centers, learners at localities are at far distance, difficult to travel, therefore sending notices, draft, timetable, exam schedule of the Faculty of Distance Education to the centers, learners is not in time, even if damaged, lost. Thus the Website of the Faculty of Distance Education - Hanoi Open University is build and developed to expand an information channel from the Faculty of Distance Education – Hanoi Open University to students, be in open of activities of the Faculty of Distance Education - Hanoi Open University, avoid some evildoers to abuse insufficient information to collect additional expenditures of students, advertise images, information on the Faculty of Distance Education - Hanoi Open University.
After over 2 years in use, Website of the Faculty of Distance Education - Hanoi Open University is evaluated as very important information channel.
The purpose of this thesis is to Evaluating User’s satisfaction with Website system of the Faculty of Distance Education - Hanoi Open University. Results of the thesis are to find out upgrading solutions for website of the Faculty of Distance Education - Hanoi Open University. With reference to the results of a number of studies evaluating user satisfaction have been published in scientific journals, newspapers of many authors, this study will use the IS Success model to evaluate the user satisfaction with Website of the Faculty of Distance Education - Hanoi Open University.


ABSTRACT i
Acknowledgements iii
Table of Contents iv
List of Table v
List of Figures vii
Chapter 1 Introduction 1
1.1. Background of the study 1
1.2. Importance of the study 3
1.3. Research motivation 4
1.4. Statement of the Problem 4
1.5. Research Procedure 4
Chapter 2: Literature review 6
2.1. History of the World Wide Web 6
2.1.1. Early browsers 9
2.1.2. Early Search Engines 10
2.1.3. Web organization 10
2.1.4. Web 2.0 13
2.2. Joomla 14
2.3. Website of Faculty of Distance Education 16
2.3.1. Structure of contents 16
2.3.2. Technical features 17
2.4. Information System Success Model 18
2.5. User satisfaction 19
2.6. System quality 21
2.7. Information quality 22
2.8. Sevice quality 23
Chapter 3 Research Method 27
3.1. Research Design 27
3.1.1. The D&;M IS Success Model 27
3.1.2. Updated D&;M IS Success Model 29
3.1.3. Research Model 30
3.2. Research Hypothesis 32
3.2.1. The Website System quality has a positive effect to System use 32
3.2.2. The Website system quality has a positive effect to User’s satisfaction 32
3.2.3. The Website information quality has a positive effect to System use 33
3.2.4. The Website information quality has a positive effect to User’s satisfaction 34
3.2.5. The Website service quality has a positive effect to System use 35
3.2.6. The Website’s Service quality has a positive effect to User’s satisfaction 35
3.2.7. System use has a positive effect to User’s satisfaction 36
3.2.8. User’s satisfaction has a positive effect to System use 37
3.3. Measurement of Variables 41
3.4. Sample 43
3.5. Tool Development 43
3.5.1. Question design 43
3.5.2. Pilot study 44
3.5.3. Data collection 44
3.5.4. Research procedure 45
Chapter 4 Data Analysis 46
4.1. Descriptive analysis and sample demographic 46
4.1.1. Sample description 46
4.1.2. Sample Characteristics 50
4.2. Scale testing 52
4.2.1. Cronbach Alpha testing 52
4.2.2. Analysis Factor 58
4.3. Result of Correlation Analysis 60
4.4. Result of Regression Analysis 63
4.5. Finding and discussion 69
Chapter 5: Conclusion 72
5.1. Conclusion 72
5.2. Contribution and implication 73
5.2.1 Contributions 73
5.2.2 Implication 74
5.3. Research limitations 75
5.4. Future research suggestions 76
Reference 77
Appendix A QUESTIONNAIRES SURVEY 86


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