(3.238.249.17) 您好!臺灣時間:2021/04/13 19:51
字體大小: 字級放大   字級縮小   預設字形  
回查詢結果

詳目顯示:::

我願授權國圖
: 
twitterline
研究生:詹朝凱
研究生(外文):Jho-Kai Jhan
論文名稱:雲端服務供應商評選之模糊多準則評估研究-以大專院校為例
論文名稱(外文):Applying Fuzzy Multiple Criteria Methods to Evaluate Cloud Computing Service Providers - Using Universities as an Example
指導教授:陳昭宏陳昭宏引用關係
指導教授(外文):Jao-Hong Cheng
學位類別:碩士
校院名稱:國立雲林科技大學
系所名稱:資訊管理系碩士班
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2013
畢業學年度:101
語文別:中文
論文頁數:78
中文關鍵詞:模糊分析層級程序法模糊德菲法雲端服務供應商評選準則
外文關鍵詞:Fuzzy Analytic Hierarchy ProcessCloud Computing Service ProviderFuzzy Delphi Method
相關次數:
  • 被引用被引用:0
  • 點閱點閱:158
  • 評分評分:系統版面圖檔系統版面圖檔系統版面圖檔系統版面圖檔系統版面圖檔
  • 下載下載:0
  • 收藏至我的研究室書目清單書目收藏:0
隨著近來年網際網路的興起,「雲端」成為目前最重要的資科技發展的議題之一,由於雲端服務不但是具有「便利」、「無所不在」、「低成本」、「經濟」、「簡單」的特性,而許多的企業逐漸將傳統資訊服務模式改以雲端服務為主要的方式。然而相對於學校單位也是一樣,也可籍由雲端服務提供學校中師生更便利及完整的服務,更可以使學校籍由雲端服務更具有競爭力,不在只是侷限教學上,更可以使學校之行政效率及行政程序更快速及正確,因此評選一家適合的雲端服供應商已經不是只在企業裡重要的項目,對於有學校也是相同的重要。然而,評選雲端服務供應商時須考慮多項的因素,本研究應用模糊多準則方法來分析雲端服務供應商之評估準則,期為學校資訊中心提供一個較適當的參考要項。
本研究以模糊德菲法對五個大專院之資訊中心主任發出專家問卷,蒐集整理其評選雲端服務供應商之觀點。然後藉由模糊分析層級程序法,計算並歸納出專家所著重的要項之權重。研究結果顯示各大專院校評選出具有代表性的三十五個要項,其分別隸屬於九個構面下,進而計算出此九個構面與二十四個要項之權重,據此有助於各大專院校之資訊中心主任評選適合的雲端服務供應商。
研究結果發現各大專院校之資訊中心主任在評選雲端服務供應商時,最重視「安全性」與「技術」兩個構面,而在要項部份,最重視「客戶資料的保密」,對於學校相關資料保密是較為重要的,而其次的是「安全控管機制」,這個二個項要都屬於在「安全性」構面下,說明了於雲端服務中,不管對相關於學校或個人的相關資料的保密是相當重要的。
The rise of the Internet in recent years, "Cloud Computing" has become the most important topics of information technology development, because cloud services more "convenience", "omnipresent", "low cost", "economy", " simple" feature, and many companies will be gradually changed to the traditional information service model cloud services as the main approach. However to the school unit is also same, can also membership by providing school teachers and students in the cloud services more convenient and complete service. Cloud services make schools more inspired because it’s more competitive, not just limited to teaching and also make the school''s administrative efficiency and administrative procedures more quickly and correctly, so choose a suitable cloud service provider is not the only important project in the enterprise, for a school is the same importance. However, selection of cloud service providers must consider many factors, this research application of fuzzy multi-criteria method to analyze the cloud service provider assessment criteria for giving school Information Centre more appropriate reference.
In this study, we used fuzzy Delphi method to the Tertiary or University Information Center Director issued expert questionnaire and then collected and sort out its selection cloud service provider perspectives. Then, with the fuzzy analytic hierarchy process, calculate and summarize key elements of experts focuses of the weights. The study results show that the Tertiary or University selected out to be a representative thirty-five items, which are attached more than nine dimensions, then calculate the dimensions of this nine items with twenty-four the weights of which are helps the various Tertiary or University director of the information Center fit cloud service providers.
The study results discovered that all Tertiary or University director of the Information Center In the selection of suppliers of cloud services are "security" and "technology" two dimensions. In a material part , most important are "confidentiality of customer information", for school related data confidential is more important. While the second is the "security control mechanism". This two items are belong to the "Security" dimension, the description of the service in the cloud is no matter to the relevant school or personal related information''s confidentiality is very important.
中文摘要 i
英文摘要 ii
誌謝 iii
目錄 iv
圖目錄 v
表目錄 vi
表目錄 vi
第一章 緒論 1
1.1研究動機與內容 1
1.2研究目的與方法 2
1.2.1研究方法 2
1.2.2研究目地 2
1.3研究限制 2
1.4研究流程與架構 2
第二章 文獻探討 4
2.1雲端服務相關文獻 4
2.1.1雲端服務 4
2.1.2雲端運算之定義 5
2.1.2雲端服務應用 6
2.1.3雲端運算服務之優點 7
2.1.4雲端運算服務之風險、缺點 8
2.2非營利機構雲端運算服務供應商的評選構面和準則 8
2.3模糊分析層級程序(FAHP)法相關文獻 14
2.4模糊德菲法與模糊分析層程序法文獻分析 16
2.4.1模糊德菲法相關文獻之探討 16
2.4.2模糊德菲法之修正 16
2.4.3模糊分析層級程序(FAHP)法 20
第三章 研究設計 25
3.1大專院校選擇雲端服務供應商評估準則整理與分析 25
3.2專家名單篩選原則 26
3.3進行步驟 26
第四章 實證分析 29
4.1專家名單之篩選與決定 29
4.2第一階段之問卷---模糊德菲法問卷 29
4.2.1第一階段問卷設計 30
4.2.2第一階段問卷之發放回收 31
4.2.3第一階段問卷之處理 31
4.2.4第一階段問卷結果分析 34
4.3第二階段問卷---模糊分析層級程序法 36
4.3.1第二階段問卷之設計 37
4.3.2第二階段問卷之發放與回收 37
4.3.3第二階段問卷之處理 38
4.3.4第二階段問卷結果分析 46
4.4信度與效度評估 50
4.4.1信度分析 50
4.4.2效度分析 51
第五章 結論與建議 52
5.1結論 52
5.2管理意涵 53
5.3建議 54
參考文獻 55
附錄一 59
附錄二 64
1.王瑋(2010),雲端運介紹與發展趨勢,資訊工業策進會,取自http://opm.twnic.net.tw/cloud/doc/1.pdf
2.王文良、黃聖芫(2003),利用Fuzzy AHP之常態模糊數進行就醫選擇。朝陽商管評論,2(2),1-24。
3.范榮靖(2009)。雲端運算引爆企業、生活新革命-愈雲端愈有商機。遠見雜誌,279,158-174。
4.鐘明男(2009),雲端服務可獲利商業模式之探索性研究,台科大資管所碩士論文。
5.林東清,(2008),管理資訊的科技觀點,台灣智聖,40。
6.行政院 四大智慧型產(2013),雲端運算簡介,行政院,取自 http://www.ey.gov.tw/policy8/cp.aspx?n=243D7E993A404388
7.李奇勳、蘇瑞蓮(2008),服務品質、知覺價值、滿意度及遊後行為意圖關係之探討—以休閒旅遊業為例。顧客滿意學刊,4(2),1–26。2000
8.林冠宏(2010),區間值模糊層級分析法於雲端運算服務之應用領域的可行性評估,聯合大學管碩程碩士論文。
9.陳俊安(1996),我國廠商採購IC零件之行為,交大管科所碩士論文。
10.黃士滔(1999),供應商選擇之探討,高雄科學技術學院學報,第二十九期。
11.維基百科(2011),http://zh.wikipedia.org/wiki/Cloud Computing。
12.許孟祥、黃博信、張兆翔(2009),探討雲端計算對企業商業模式之衝擊:以 Google、Amazon及趨勢科技為例。
13.李浩維(2010),雲端服運算服務的研究,以Google App Engine為例。嶺東科大數媒設計所碩士論文。
14.蔣洪偉,韓文秀(2001),供應嚴選擇準則與方法,科技管理,第一期。
15.陳曉琪(2003),供應商遴選之決策技援系統之研究,碩士論文,義守大學工業工程與管理學研究所。
16.徐村和(1998),模糊德菲層級程序法。模糊系統學刊,4(1),59-72。
17.陳昭宏(2001),亞太港埠競爭力與核心能力指之研究,運輸學刊,13(1),1-25。
18.張志向(1999),「應用模糊理論於中小企業信用評等表與改善建立之研究」,台大管理論叢,9(2),66-100。
19.張保隆、陳耀竹(1994),模糊環境下計劃評選之研究:以郵局興建計畫為例。管理與系統,1(2),125-144。
20.廖敏治、周建志(2011),運用模糊層級分析法於高雄市房地產投資決策因素之研究。全球商業經營管理學報,3,191-191。
21.衛萬里、張文智(2005),應用模糊德菲與分析網路程序法選擇最佳產品設計方案之研究。設計學報,10(3),59-80
22.Buckley, J. J.(1985). Fuzzy Hierarchical Analysis. Fuzzy Sets and System, 17, 233-247
23.Buyukozkan, G., Ruan, D., (2008). Evaluation of software development projects using a fuzzy multi-criteria decision approach , Mathematics and Caputers in Simulation 77, 464-475
24.Barbarosoglu, G. &; Yazgac, T. (1997). An Application of the Analytic Hierarchy Precess to the Supplier Selection Problem. Production and Inventory Management Journal,38(1),14-21.
25.Brodkin , J., (2008). Gartner : Seven cloud-computing security risks, http://www.networkworld.com/news/2008/070208-cloud.html
26.Choi, T. Y. &; Hartley, J. L.(1996) An Exploration of supplier Selection Parctices Across the Supply Chain. Journal of Operations Management ,14,333-334.
27.Chan, H. and Chieu, T., (2010). Ranking and Mapping of Applications to Cloud Computing Services by SVD, IEEE/IFIP Network Operations and Management Symposium Workshops.
28.Chen, L. Y., Wang , T. C., (2009). Optimizing partners’ choice in IS/IT outsourcing projects: The strategic decision of fuzzy VIKOR, Int. J. Production Economics 120 , 233-242
29.Deming, W. E..(1986). Out of the Crisis, Melbourne Sydney: Cambridge University Press.
30.Dickson, G. W. (1966). An analysis of supplier selection systems and decisions. Journal of Purchasing, 2(1), 5-17.
31.DeGrann, J. G. (1980). Extensions of the Multiple Criteria Analysis Method of T. L. Saaty, National Institute for Water Supply. Vocrburg:Nthtelands.
32.Erdogmus, H., (2009). Cloud Computing :Does Nirvana Hide Behind the Nebula?, IEEE Software, 26(2):4-6
33.Ellram, L. M.(1990). The Supplier Selection Decision in Strategic Partnerships. Journal of Purchasing and Materials Management , Full 1990, 8-14.
34.Hwang &; Lin (1987). Group Decision Making Under Multiple Criteria.
35.Ishikawa, A., Amagasa, T., Tamizawa, G., Totsuta, R. and Mieno, H.(1993). The max-min Delphi method and fuzzy Delphi method via fuzzy integration. Fuzzy Sets and Systems, 55, 241-253.
36.Kilr , G. J.&; Yuan, B. (1995). Fuzzy Sets and Fuzzy Logic: Theory and Applications. New Jersey : Persey : Prentice Hall.
37.Luo,Y.(2010). “Network I/O Virtualization for Cloud Computing,”IT professional,Vo1.12,No. 5 pp. 36-41.
38.Lee, J Y., Lee, J W., Cheun, D. W. and Kim, S. D.,(2009). A Quality Model for Evaluating Software-as-a-Servicein Cloud Computing , Seventh ACIS Internalional Conference on Software Engineering Research, Management and Applications.
39.Lichtenstein, D. R., Nancy, M. R. &; Richard, G. N.(1993). Price Preceptions and Comsumer Shopping Behavior: A Field Study . Journal of Marketing Research, 30(2), 234-245.
40.Laarhoven, P. J. M. &; Pedrycz, W (1983). A Fuzzy Extension of Saaty’s Prioity Theory, Fuzzy Sets and System, 11, 229-241.
41.Monroe, K. B. (1990). Pricing :Marking Profitable Decisions, 2nd Edition, McGraw- Hill, New York.
42.Namjoshi, J.and Gupte, A . 2009. Service Oriented Architecture for Cloud based Travel Reservation Software as a Service ,IEEE International Conference on Cloud Computing.
43.NIST. (2012). http://www.nist.gov/itl/cloud/upload/cloud-def-v15.pdf
44.Rosenthal, A., Mork, P.,Li, M. H., Stanford, J., Koester, D., &; Reynolds, P. (2009). Cloud Computing : A new business paradigm for biomedical information sharing , Journal of Biomedical Informatices, 42(2),342-353
45.Robbins, S. P. (1994). Management. New Jersey : Prentice-Hall.
46.Ruining.X. and Xiaoyan. Z.(1992). Extension of The Analtic Hierarchy Process in Fuzzy Environment. Fuzzy Sets and Systems, 52,251-257.
47.Sarkis, J. &; Talluri, S.(2002). Evaluating and Selecting E-Commerce Software and Communication Systems for A Supply Chain .European journal of operational research ,159(2),318-329.
48.Stuart, F. I.(1993) Supplier Patnerships :Influencing Factors and Strateic Benefits. International Journal of Purchasing and Materials Management, 29, 22-28
49.Sultan, Nabil(2010). Cloud computing for education:A new dawn? International Journal of Information Management, 30, 109-116.
50.Saaty, T.L.,(1980). The analytic Hierarchy Process, MaGraw-Hill, Inc.
51.Yahya &; Kingsman (1999).Vendor rating for an entrepreneur development programme: A case study using the analytic hierarchy process method, Journal of the Operational Research Society, Vol.50, pp.916-930.
52.Zeithaml, V. A. (1988).Consumer Perceptions of Price, Quality and Value : A Means- End Model and Synthesis of Evidence , Journal of Marketing, 52 :2-22.
53.Zimmermann, H. J.(1996). Fuzzy Set Theory and Its Application, Third edition, Boston, Kluwer Acdemic Publishers.
QRCODE
 
 
 
 
 
                                                                                                                                                                                                                                                                                                                                                                                                               
第一頁 上一頁 下一頁 最後一頁 top
系統版面圖檔 系統版面圖檔