臺灣博碩士論文加值系統

因為企業組織結構日趨複雜，成員間的互動關係也隨著組織結構的複雜化而產生變化。然而，企業要維持其競爭優勢，組織成員間是否存在優良的互動，以及成員在組織間的溝通模式是否有效，本研究希望透過個案研究將衝突管理的概念具體化，以期待能夠有效地預測未來組織在經歷結構轉換或是變化下，找出合適的應變工具，以維持其競爭優勢。

本研究採用Thomas-Kilman衝突解決模式工具 (TKI)來評估個案中的專案組織團隊成員間衝突情況下的具體行為，觀察哪些衝突模式的組合會形成僵局，而哪些衝突模式的組合可以打破僵局達成系統平衡。研究結果顯示，衝突事件包含一連串的動態過程，兩人在面臨意見相左時各自使用的衝突解決模式之不同，便會導致此衝突事件持續僵化使專案進度停滯不前或是可以打破僵局。

應用衝突解決模式之組合等構面所形成打破僵局與否之分析方法有助於企業在執行專案作業前規劃的運用及分享，利用本研究衝突模式的組合分析方法，找出衝突雙方使用的衝突解決模式繪製成關係圖，可以將衝突解決模式分析有系統性地做到有效地運用。

Due to increasing degree of complexity of enterprise structure, the interaction and relationship between members are also changing. However, to maintain competitive advantage, every enterprise is after superior interactions and communicating skills among its members. Utilizing specific concepts of conflict management, this research aims to find out a suitable tool to describe the impacts on organizational changes and maintain its competitive advantage under the methods of case study.

The Thomas-Kilman Conflict Mode Instrument (TKI) was chosen to evaluate the conflict behavior between project team members in the case, to observe the deadlocks occurred in what kinds of combinations of conflict modes, and to break the deadlocks. The results of this study stated that conflict is a dynamic process, when one side perceives that the other has different concerns, the conflict modes they chose may influence the outcome of project going into deadlock or remaining in progress.

The application of the combinations of conflict modes enables enterprise to plan and prepare ahead while working on the project, and conflict mode combination method may define the conflict-handling mode of two units and with figures may help explain the interactions. This makes Thomas-Kilman Conflict Mode Instrument a systematic and effectively tool for project operation and management.

書名頁 I
論文口試委員審定書 II
授權書 III
中文摘要 VII
英文摘要 VIII
誌謝 IX
目錄 X
表目錄 XI
圖目錄 XII
第一章 緒論 1
第一節　研究背景與動機 1
第二節　研究目的 3
第三節　研究範圍與限制 4
第四節　研究流程 5
第二章 文獻探討 6
第一節　組織衝突之探討 6
第二節　專案管理之探討 17
第三節　專案衝突之探討 27
第四節 國內對衝突管理相關之研究 29
第三章 研究方法 31
第一節　研究方法 31
第二節　分析工具 34
第四章 個案描述與分析 37
第一節　產業背景 37
第二節　公司簡介與組織架構 40
第三節　專案事件描述與分析 43
第五章 研究結論與建議 71
第一節　研究結論 71
第二節　對企業的建議 75
第三節　對後續研究的建議 76
第六章 參考文獻 77
一、中文部份 77
二、英文部份 78

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