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研究生:林鳳娟
研究生(外文):Feng-Chuan Lin
論文名稱:從科技壓力的觀點探討使用行動護理車對留任意願之影響
論文名稱(外文):The Effect from Adopting the Mobile Nursing Car on the Intention to Stay: The Perspective of Technostress.
指導教授:洪為壐
指導教授(外文):Wei Hsi Hung
口試委員:侯君溥古政元
口試日期:2013-11-07
學位類別:碩士
校院名稱:國立中正大學
系所名稱:醫療資訊管理研究所
學門:商業及管理學門
學類:醫管學類
論文種類:學術論文
論文出版年:2013
畢業學年度:102
語文別:中文
論文頁數:99
中文關鍵詞:行動護理車科技壓力留任意願系統滿意
外文關鍵詞:Mobile Nursing CarTechnostressIntent to StaySystem satisfaction
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隨著醫院的行動護理車的快速發展,對於醫療機構工作的人帶來更多便利,尤其對醫院來說可以減少人力降低成本及提升績效,導入行動護理車對醫院而言已從單純資訊化變成不可或缺的必要投資。然而,行動護理車使用所帶來的正負面影響也慢慢出現,由近幾年剛導入資訊結合護理系統的案例,可以瞭解行動護理車會導致使用者一些負面的影響。有鑑於此,本研究參考過去探討科技壓力概念之研究,探討使用行動護理車所產生的科技壓力,進而驗證工作滿意度與系統滿意度對留任意願之影響,讓醫院管理者更了解員工在使用行動護理車時會產生壓力的原因及影響。本研究針對在醫療機構工作上使用行動護理車之組織員工進行問卷調查,共回收252份問卷,在扣除無效問卷後,有效樣本為213份。實證結果,從科技壓力的觀點發現科技超載、科技不安定性及科技不確定性對於醫護人員在系統滿意度上具有顯著正向影響;科技壓力中的科技複雜性及科技不安定性對於醫護人員在工作滿意度則具有顯著正向影響;而系統滿意則對留任意願具有顯著正向影響;本研究也證實工作滿意度對留任意願的影響則不顯著。最後,本研究提出總結:系統滿意度確實會帶給員工留任意願影響。未來隨著行動護理車所提供的功能越來越多元,醫護人員對於其使用性也會相對提高,醫院管理者更應該重視使用上造成留任意願的問題,文末本研究也提出幾個未來研究方向。
With the rapid development of the mobile nursing car,people who work in medical institutions enjoy more conveniences, and especially hospitals can reduce their labor costs and improve performance. Adopting the mobile nursing car has become an imperative action of the technology investment for hospitals. However, both positive and negative effects of such adoption of the mobile nursing car are gradually emerging. From the real cases shown in the last few years, we can learn that the mobile nursing car will lead to some negative impact on users. In line with this, this study refers to the past literature to explore the stress derived from the use of the mobile nursing car technology, and verify the impact on job satisfaction and the intent to stay of employees. This will allow hospital management to better understand the reasons of creating stress and the impact of using the mobile nursing car. This research surveyed the medical institutions which adopted the mobile nursing car, and a total of 252 questionnaires were received. After deleting the invalid ones, 213 valid samples were retained. The results of this study found that, variables including Techno-Overload, Techno-Insecurity and Techno-Uncertainty have a significant and positive effect on System Satisfaction. Techno-Complexity and Techno-Insecurity have a significant and positive effect on Job Satisfaction. System Satisfaction has a significant and positive effect on Intention to Stay. Finally, this study proposes a conclusion. System Satisfaction will effect Intention to Stay to the employees. With the growing perspective of functions of the mobile nursing car, hospital managers should pay attention to whether this technology can create problems on employees’ intention to stay while adopting it greatly in hospitals. The study also concludes with several directions for future research
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的與問題 5
第三節 研究流程 6
第二章 文獻探討 7
第一節 行動護理車 7
第二節 科技壓力 18
第三節 系統滿意度 22
第四節 工作滿意度 25
第五節 留任意願 28
第三章 研究方法 30
第一節 研究分析 30
第二節 變數之定義與衡量 31
第三節 研究假說 36
第四節 研究流程與發放對象 40
第四章 結果與討論 44
第一節 基本敘述統計 44
第二節 探索性因素分析 48
第三節 假設與模型驗證 50
第四節 結果討論 66
第五章 結論與建議 71
第一節 研究結論 71
第二節 研究貢獻 73
第三節 研究限制 74
第四節 未來研究 75
參考文獻 78
附錄-本研究問卷 89

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