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研究生:陳漢倫
研究生(外文):Han-Lun Chen
論文名稱:資訊護理師勝任能力在成員間溝通與系統發展績效之影響
論文名稱(外文):The Impact of the Competency of Informatics Nurse Specialist on Communication and System Development Performance
指導教授:吳英隆吳英隆引用關係
指導教授(外文):Ing-Long Wu
口試委員:陳昭宏阮金聲
口試委員(外文):Jao-Hong ChenJin-Sheng Roan
口試日期:2014-07-28
學位類別:碩士
校院名稱:國立中正大學
系所名稱:醫療資訊管理研究所
學門:商業及管理學門
學類:醫管學類
論文種類:學術論文
論文出版年:2014
畢業學年度:102
語文別:中文
論文頁數:66
中文關鍵詞:資訊護理師溝通系統發展績效
外文關鍵詞:Informatics Nurse Specailistcommunicationsystem development performance
相關次數:
  • 被引用被引用:0
  • 點閱點閱:251
  • 評分評分:
  • 下載下載:17
  • 收藏至我的研究室書目清單書目收藏:1
隨著科技的不斷進步,企業與組織皆利用資訊系統在快速變遷的環境來提升自身的競爭優勢,增加組織競爭力。不僅在一般企業組織,在醫療產業也是。醫院為了保持競爭的優勢,必須同時兼顧經營成本的降低,以及醫療品質的提升。為了達成目的,採用資訊科技來協助提升醫院經營的效率與醫療品質,被普遍認為是最有效的解決方案。在醫療資訊系統的發展與使用上,使用者常面臨不知如何使用系統,或者開發人員不懂使用者之需求,也因此需要資訊護理師(Informatics Nurse Specialist,INS)這一角色,來協助系統開發人員與終端使用者的溝通。本研究將探討資訊護理師應具備之能力對溝通之影響,與溝通對系統發展績效的影響。
本研究採用郵寄與網路問卷的方式寄送資料,共收集到93份問卷,並以統計軟體SmartPLS2.0結構方程模式來檢驗本研究個變數之間的因果關係。研究結果顯示資訊護理師勝任能力裡的資訊能力、護理專業能力與溝通能力對溝通有顯著正向影響,且溝通對系統發展績效有顯著正向影響。期望本研究結果能提供學術與實務方面一些參考方向與建議。

With the development of science and technology, most enterprises and organizations use the information and technology to enhance their advantages in the dynamic environment. Not only in the enterprise, but also in the hospital. In order to keep their advantage in competition, they not only need to consider their business cost, but also enhance their healthcare quality. To achieve this goal, the best solution is taking information technology to promote business efficiency and healthcare quality. In the medical information system developments, lots of end-users do not know how to use this system, and many IT technicians also do not know what the users want, in order to solve this problems, so we need Informatics Nurse Specailist to help them. In this study, this research will examine the impact of the competency of Informatics Nurse Specialist on communication & system development performance.
In this study , the 93 responds were collected via internet and mail survey, and used statistics software SmartPLS2.0 to test the relation of hypothesis and the explanatory power of dependent variables. The results indicates that informatics competencies、nurse science and communication skills have significantly postitve effect on communication, and communication also have significantly postitve effect on system development performance. Expected results of this study can provide direction and suggestions on academic and practical aspects.

目錄 i
表目錄 ii
圖目錄 iii
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的與問題 4
第三節 研究流程 5
第二章 文獻探討 7
第一節 系統分析師 7
第二節 資訊護理師 11
第三節 溝通 16
第四節 系統發展績效 22
第三章 研究方法 27
第一節 研究架構 27
第二節 研究假說推導與建立 29
第三節 研究變數的定義與衡量 32
第四節 研究設計與方法 35
第五節 資料分析方法 38
第四章 資料分析 40
第一節 研究對象與資料蒐集 40
第二節 樣本特性分析 41
第三節 信效度分析 44
第四節 結構模式與假說檢定 48
第五章 結論與建議 51
第一節 研究結論與探討 51
第二節 研究貢獻 54
第三節 研究限制 55
第四節 未來研究方向 56
參考文獻 57
附錄-問卷項目 63


表目錄
表2- 1系統分析師在系統發展生命週期之各階段任務 8
表2- 2技能類別定義 10
表2- 3資訊護理師具備能力 12
表2- 4溝通能力之組成 15
表2- 5溝通之定義 17
表3- 1本研究之研究假說 31
表3- 2本研究之操作型定義 34
表3- 3問卷衡量問項與問卷參考來源 37
表4- 1個人基本資料分析 42
表4- 2醫院基本資料分析 43
表4- 3各構面之Cronbach's α與組合信度 44
表4- 4收斂效度之分析 45
表4- 5平均變異萃取量(AVE)之平方根相關矩陣 47
表4- 6路徑分析結果 48
表4- 7研究假說檢定結果 50


圖目錄
圖1-1資訊護理人員分佈圖 2
圖1- 2研究流程圖 6
圖2- 1資訊能力之組成 14
圖2- 2溝通過程 16
圖2- 3使用者需求分析 24
圖3- 1本研究之研究架構模型 28
圖4- 1結構模式路徑分析圖 49



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