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研究生:劉國斌
研究生(外文):Liu,Kuo-Pin
論文名稱:環保局清潔隊主管領導風格影響因素關聯分析
論文名稱(外文):The Impact Relation Analysis of Environmental Protection Bureau of the Clean Team Leadership Style
指導教授:陳國雄陳國雄引用關係
指導教授(外文):Chen,Kuo-Hsiung
口試委員:李顯儀顏瑞美
口試委員(外文):Li,Shian-YiYan,Rui-Mai
口試日期:2014-05-31
學位類別:碩士
校院名稱:正修科技大學
系所名稱:經營管理研究所
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2014
畢業學年度:102
語文別:中文
論文頁數:61
中文關鍵詞:決策實驗室法環保局領導風格
外文關鍵詞:DEMATELEnvironmental Protection BureauLeadership Style
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摘要
環保局清潔隊主管領導風格是組織管理成敗的關鍵因素,員工工作績效問題是主管領導成功的關鍵。主管領導風格影響員工工作績效,了解此一關係有助於組織績效提升。本研究透過文獻整理方式與專家問卷,整理出有關環保局清潔隊主管領導風格的三個構面以及十二個準則。接著進行問卷發放,調查對象為環保局清潔隊十九位各階層資深主管,以決策實驗室分析法探討因素間之因果關係。研究結果顯示,賞罰分明會影響其它構面。同時,賞罰分明構面下主管會很明確地討論出誰該為達成績效目標而負責及會清楚指明一旦績效目標達成,可以預期獲得什麼回報、主動例外管理構面下主管會特別留意不當行為、錯誤、例外及不符合規定的事情、被動例外管理構面下主管表現出是個堅信「假如東西沒壞,就不需要修理」的人。
關鍵字:決策實驗室法、環保局、領導風格

Abstract
The leadership style of the person in charge of Environmental Protection Bureau Clean Team plays the most important role in how successfully he can manage hisorganization, and the workers’performance efficiency plays the key role in deciding whether he can be a successful manager or not. By understanding how the leadership style of the manager affecting his workers’performance can help to elevate the whole organization’s efficiency. This research has concluded 3 dimensions and 12 factors on the leadership style of the person in charge of Environmental Protection Bureau Clean Team through studying journals and asking experts. Then, by taking the questionnaires from 19 senior managers of the Environmental Protection Bureau Clean Team, the factors of the reason-result relationships can be discussed by decision laboratory analysis method. The research result shows that “ reward and punishment ” will affect the other dimensions. At the same time, Under “ reward and punishment ” dimension, leadership can clearly discuss who should be responsible for what goal needed to be achieved and understands when the goal is achieved, what reward can be expected. Under “ initiative exceptional management ” dimension, leadership will pay extra attention to the wrong doings, misbehaviors and all those things that are not regulated. Under “ passiveexceptional management ” dimension, leadership will act like “ if the thing is not broken, it doesn’t need to be repaired ”.
Keywords: DEMATEL, Environmental Protection Bureau, Leadership Style

目 錄
摘要 i
Abstract ii
誌謝 iii
目 錄 iv
表目錄 vi
圖目錄 vii
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 2
第三節 研究流程 3
第二章 文獻探討 6
第一節 領導意義及其理論發展 6
第二節 領導風格 9
第三節 交易型領導意義及其分類 11
第三章 研究方法 16
第一節 研究架構 16
第二節 研究問卷設計 17
第三節 決策實驗室分析法 19
第四節 決策實驗室分析法分析步驟 20
第四章 實證分析 23
第一節 研究構面DEMATEL問卷結果分析 23
第二節 各構面之準則DEMATEL結果分析 30
第五章 結論與建議 46
第一節 研究結論與建議 46
第二節 研究限制與未來課題 49
參考文獻 51
一、中文部分 51
二、英文部分 53
附錄一 56


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