臺灣博碩士論文加值系統

營建業承擔著國家交通水利及民間住宅廠房等土木建築基礎建設任務，在國家總體經濟建設是不可或缺的一隅，與國家民生和整體經濟發展息息相關，不只帶動相關產業鏈的發展，還可引動上游及附屬產業之需求，創造整體社會的就業機會，促進經濟之成長；此外，營建業完成之工程產品，不論是政府部門之公共工程或民間所開發之私有工程，更是人民及各產業所不可或缺的基礎設施或必要之使用空間，因此營建業素有「火車頭工業」之稱。
隨著全球化趨勢的來臨，企業在面對競爭壓力時，莫不思索應有的競爭策略下，約有三個特色-低成本、高品質與快速進入市場，尤其是營建業承包之工程金額一般都相當龐大，若能透過品質控制來降低營建成本，除能提升公司信譽外，也能對工程利潤有所貢獻。如今營建環境已步入成熟階段，若能透過品質管理手段，藉以控制品質成本之支出；這對營建業而言，是非常值得探討的課題之一。
由於以往營建相關產業對於「品質」與「成本」的概念往往是衝突的，普遍認為提升品質僅會帶來無謂之成本增加，殊不知有效的品質管控能降低工程經營成本。故本研究希望透過目前已完成之個案，透過研究分析探討，進一步瞭解工程技術顧問業，對品質成本之概念及可能發生之工程品質成本比例現況。
本研究係以工程技術顧問業做個案實例分析，分析結果品質成本的比例約佔總工程成本7%至14%之間;由案例分析可看出，在工程技術顧問業中，只要在預防及鑑定成本上多些許花費，即可大大降低內部失敗成本之支出。
本研究分析的個案，均為已完成結案之案例，惟執行過程可能產生之品質比例，僅能透過回想概略性拆解，無法完全呈現實際發生之品質成本，進而影響分析成效，建議未來可針對再建案進行分析。

Civil engineering construction industry bear the task of the state water transport infrastructure and private housing factories, etc., in the country's overall economic development is essential corner, with the overall national economic development and people's livelihood is closely related not only promote the development of related industrial chain, but also motivate demand upstream and ancillary industries, the whole society to create jobs and promote the growth of economy; in addition, completion of the construction industry, engineering products, whether public or private project developed by the government of the private project, but it is the people and all industries indispensable infrastructure or the need to use the space, so the construction industry is known as the "locomotive industry", he said.
With the advent of globalization, companies in the face of competitive pressures, everyone should be thinking about competitive strategy, the approximately three characteristics - low cost, high quality and speed to market, especially in the engineering construction industry contracted amount generally quite large, if to reduce construction costs through quality control, in addition to enhance the company's reputation, but also can contribute to project profit. Today construction environment has entered a mature stage, if through quality management tools, in order to control the cost of expenditure quality; this construction industry, is one of the topics worth exploring.
Because of construction-related industries in the past for the concept of "quality" and "cost" it is often conflicting, generally considered to enhance the quality will bring only increase the cost of pointless, not knowing effective quality control can reduce project operating costs. It is hoped that through this case study has been completed, through research and analysis to explore, to learn more about engineering and technology advisory company, the quality of engineering concepts and possible costs of the current status of quality cost ratio.
Accounting for between 7-14% of the total project cost of the research department of engineering technology advisory company made a case example analysis, analysis of the proportion of the cost of quality; can be seen from the case studies, technical adviser in engineering industry, as long as the prevention and spend a little more, it can greatly reduce the costs of failure of internal expenditure on appraisal costs.
This study analyzed the case, both closed the case has been completed, but the implementation process could produce quality ratio, the only schematic dismantling through recall can not be fully rendered quality of the actual costs incurred, thereby affecting the analysis results, recommendations for the future can be to build the case for analysis.

目 錄
摘要………………………………………………………………… II
Abstract…………………………………………………………… III
誌謝………………………………………………………………… V
目錄………………………………………………………………… VI
圖目錄……………………………………………………………… VIII
表目錄……………………………………………………………… XI
第一章 緒論 ………………………………………………………1
1-1研究動機……………………………………………………… 1
1-2研究目的……………………………………………………… 2
1-3研究範圍及方法………………………………………………2
1-4研究流程……………………………………………………… 2
第二章 文獻回顧………………………………………………… 4
2-1品質定義……………………………………………………… 4
2-2品質制度演進………………………………………………… 5
2-3品質成本定義………………………………………………… 6
2-4品質成本種類………………………………………………… 8
2-5 最適品質成本…………………………………………………10
2-6品質成本制度推行模式…………………………………11
2-7品質成本控制改善方法………………………………………14
2-8品質成本相關研究……………………………………………16
2-9 產業競爭五力…………………………………………………17
2-10 營建業特性 …………………………………………………19
第三章工程技術顧問業……………………………………………23
3-1工程技術顧問業概述…………………………………………23
3-2工程技術顧問業特性…………………………………………24
3-3工程技術顧問業風險…………………………………………25
3-4工程技術顧問業品質成本架構………………………………26
第四章 案例分析………………………………………………29
4-1案例一…………………………………………………………29
4-2案例二…………………………………………………………33
4-3案例三…………………………………………………………38
4-4案例四…………………………………………………………43
4-5案例五…………………………………………………………48
4-6案例綜合分析………………………………………………… 53
第五章 結論與建議………………………………………………55
5-1 結論……………………………………………………………55
5-2 建議……………………………………………………………55
參考文獻……………………………………………………………57

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