跳到主要內容

臺灣博碩士論文加值系統

(44.200.77.92) 您好!臺灣時間:2024/02/27 05:21
字體大小: 字級放大   字級縮小   預設字形  
回查詢結果 :::

詳目顯示

: 
twitterline
研究生:歐郁娜
研究生(外文):Ariuna Munkueva
論文名稱:中國與俄羅斯B2B電子市集之比較
論文名稱(外文):Comparison of B2B e-markets capabilities in Russia and China
指導教授:黃焜煌黃焜煌引用關係
指導教授(外文):Kun-Huang Huarng
口試委員:吳志文賴文祥
口試委員(外文):Zhi-Wen WuWen-Xiang Lai
口試日期:2014-06-24
學位類別:碩士
校院名稱:逢甲大學
系所名稱:國際貿易學系
學門:商業及管理學門
學類:貿易學類
論文種類:學術論文
論文出版年:2014
畢業學年度:102
語文別:英文
論文頁數:51
中文關鍵詞:B2B電子市集電子服務功能Alibaba.comB2B-Center
外文關鍵詞:B2B e-markete-qualityAlibaba.comB2B-Center
相關次數:
  • 被引用被引用:0
  • 點閱點閱:289
  • 評分評分:
  • 下載下載:58
  • 收藏至我的研究室書目清單書目收藏:0
近年來B2B形式的電子商務增長速度證明B2B的發展 到達新的世代。電子商務促進了企業之間合作效 率,以及利用網站的架設增加整體關聯度。本次研 究的目的是探討兩家電子商務公司-Alibaba.com和 B2B-Center所提供的電子服務品質。這兩家電子商 務公司所提供的服務大體上可分為五個層面:易用 性、客制化、響應性、安全性及訊息的品質。其 中,研究後發現這些網站,功能及性質都大同小 異,但差異最大則是為安全性這領域上,造成此差 異為公司的不同的商業政策及管理方式。
Growth rate of B2B e-commerce implementation proves the fact that currently B2B interactions are reaching a new level of development. Mission of B2B e-markets is to facilitate efficiency of cooperation between business entities, and the way how this mission is realized highly correlates with quality of B2B web-site. The aim of this research is to evaluate the participants’ experience of being involved in B2B e-commerce process and how they estimate the quality of provided e-service by Alibaba.com and B2B-Center. For this purpose 5 dimension framework has been developed: ease of use, customization, responsiveness, security, and information quality. In-depth interview with the target B2B platforms was conducted. Research has revealed differences in these web-sites capabilities, mainly in security sphere, caused by different business policies and regulatory environment.
CHAPTER 1. INTRODUCTION 1
1.1. Research background 1
1.2. Alibaba.com. Functionality and future prospects. 4
1.3. B2B-Center 8
CHAPTER 2. LITERATURE REVIEW 11
2.1. General overview of e-service quality 11
2.2. E-service quality dimensions 12
2.3. B2B e-market capabilities 13
CHAPTER 3. METHODOLOGY 16
3.1. Qualitative research 16
3.2. In-depth interview. 16
3.3. Respondents 19
CHAPTER 4. E-SERVICE QUALITY OF ALIBABA.COM AND
B2B-CENTER 21
4.1. E-service quality 21
4.1.1. Ease of use 23
4.1.2. E-customization 23
4.1.3. Security 24
4.1.4. Responsiveness 25
4.1.5. Information quality 26
4.2. Alibaba.com 26
4.2.1. Ease of use 26
4.2.2. E-customization 27
4.2.3. Security 29
4.2.4. Responsiveness 30
4.2.5. Information quality 31
4.3. B2B-Center 32
4.3.1. Ease of use 32
4.3.2. Customization 32
4.3.3. Security 33
4.3.4. Responsiveness 34
4.3.5. Information quality 35
CHAPTER 5. CONCLUSION 36
REFERENCES 38
INTERNET RESOURCES 44
APPENDIX. INTERVIEW QUESTIONS 45
1.Barnes, S. J., &; Vidgen, R. T. (2002). An Integrative Approach to the Assessment of E-Commerce Quality. J. Electron. Commerce Res., 3(3), 114-127. http://scholar.google.ru/scholar?q=barnes++vidgen+integrative+approach&;btnG=&;hl=ru&;as_sdt=0%2C5
2.Belanovsky, S. (2001). In-depth interview. http://ecsocman.hse.ru/data/2010/10/15/1214791396/%D0%91%D0%B5%D0%BB%D0%B0%D0%BD%D0%BE%D0%B2%D1%81%D0%BA%D0%B8%D0%B9_%D0%93%D0%BB%D1%83%D0%B1%D0%BE%D0%BA%D0%BE%D0%B5_%D0%B8%D0%BD%D1%82%D0%B5%D1%80%D0%B2%D1%8C%D1%8E.pdf
3.Benlian, A., (2013). Effect Mechanisms of Perceptual Congruence Between Information Systems Professionals and Users on Satisfaction with Service, Journal of Management Information Systems Vol. 29 No. 4, 2013. P. 63-96. http://mesharpe.metapress.com/index/FR4834H554673663.pdf
4. Benlian, A., Koufaris, M., &; Hess, T. (2011). Service quality in software-as-a-service: developing the SaaS-Qual measure and examining its role in usage continuance. Journal of management information systems, 28(3), 85-126. http://mesharpe.metapress.com/index/Y372614571R4671X.pdf
5. Boyce, C., &; Neale, P. (2006). Conducting in-depth interviews: A guide for designing and conducting in-depth interviews for evaluation input (pp. 3-7). Watertown, MA: Pathfinder International.
6. Chang, H. H., Chen, S. W., (2009). Consumer perception of interface quality, security, and loyalty in electronic commerce, Information &; Management. Volume 46, Issue 7, October 2009, Pages 411–417 http://www.sciencedirect.com/science/article/pii/S0378720609000901
7. Chang, H. L., Easley, R. F., &; Shaw, M. J. (2003). A comparative study of exchange and aggregation models in the B2B e-marketplace. Information Systems and e-Business Management, 1(2), 213-228. http://link.springer.com/article/10.1007/s10257-003-0005-3#page-1
8. Chang, K. P., &; Graham, G. (2012). E-Business Strategy in Supply Chain Collaboration: An Empirical Study of B2B E-Commerce Project in Taiwan. International Journal of Electronic Business Management, 10(2). http://ijebm.ie.nthu.edu.tw/IJEBM_Web/IJEBM_static/Paper-V10_N2/A02.pdf
9. Chen, J. V., Chen, Y., &; Capistrano, E. P. S. (2013). Process quality and collaboration quality on B2B e-commerce. Industrial Management &; Data Systems, 113(6), 908-926. http://www.emeraldinsight.com/journals.htm?articleid=17090158&;show=abstract
10. Chen, S., Nepal, S., &; Liu, R. (2011, September). Secure Connectivity for Intra-Cloud and Inter-Cloud Communication. In Parallel Processing Workshops (ICPPW), 2011 40th International Conference on (pp. 154-159). IEEE.
11. Chirban, J. T. (1996). Interviewing in depth: The interactive-relational approach. Sage Publications.
12. Chong, W. K., Shafaghi, M., &; Tan, B. L. (2011). Development of a business-to-business critical success factors (B2B CSFs) framework for Chinese SMEs. Marketing Intelligence &; Planning, 29(5), 517-533. http://www.emeraldinsight.com/journals.htm?articleid=1927851&;show=abstract
13. Cullen, A.J., Taylor, M., (2009). “Critical success factors for B2B e-commerce use within the UK NHS pharmaceutical supply chain”, International Journal of Operations&;Production Management. Vol. 29 № 11, 2 P. 1156-1185 http://www.emeraldinsight.com/journals.htm?articleid=1816735&;show=abstract
14. Fan, Q., Lee, J. Y., &; Kim, J. I. (2013). The impact of web site quality on flow-related online shopping behaviors in C2C e-marketplaces: A cross-national study. Managing Service Quality, 23(5), 364-387. http://www.emeraldinsight.com/journals.htm?articleid=17094943&;show=abstract
15. Fuentes-Blasco, M., Saura I.-G., G. Berenguer-Contrí, G.&; B. Moliner-Velázquez, B., (2010). Measuring the antecedents of e-loyalty and the effect of switching costs on website, The Service Industries Journal. Volume 30, Issue 11, 2010. P. 1837-1852 http://www.tandfonline.com/doi/abs/10.1080/02642060802626774

16. Green, D., &; Pearson, J. M. (2006). Development of a web site usability instrument based on ISO 9241-11. Journal of Computer Information Systems, 47(1), 66.
17. Guest, G., Namey, E. E., &; Mitchell, M. L. (2012). Collecting qualitative data: A field manual for applied research. Sage.
18. Hsu, L. C. (2014). Influence of Quality of Information System Success (ISS) on Customer Intention to Continue Use in B2B E-commerce: A Contingency Approach of System Anxiety. Research Journal of Business Management, 8(4), 353-366. http://docsdrive.com/pdfs/academicjournals/rjbm/0000/63295-63295.pdf
19. Janita, M. S., &; Miranda, F. J. (2013). EXPLORING SERVICE QUALITY DIMENSIONS IN B2B e-MARKETPLACES. Journal of Electronic Commerce Research, 14(4). http://www.jecr.org/sites/default/files/14_4_p06.pdf
20. Johnson, M. (2013). Critical success factors for B2B e-markets: a strategic fit perspective. Marketing Intelligence &; Planning, 31(6), 698-727. http://www.emeraldinsight.com/journals.htm?articleid=17099904&;show=abstract
21. Kot, S., Grabara, J. K., Sandu, M., &; Mihăilescu, M. (2011). TRUST IN B2B E-MARKETPLACES. Annals of the University of Petrosani Economics, 11(1). http://www.upet.ro/annals/economics/pdf/annals-2011-part1.pdf#page=115
22. Lee, Y., &; Kozar, K. A. (2012). Understanding of website usability: Specifying and measuring constructs and their relationships. Decision Support Systems, 52(2), 450-463.
23. Legard, R., Keegan, J., &; Ward, K. (2003). In-depth interviews. Qualitative research practice: A guide for social science students and researchers, 138-169.
24. Li, J., &; Li, L. (2005, August). On the critical success factors for B2B e-marketplace. In Proceedings of the 7th international conference on Electronic commerce (pp. 119-122). ACM.
25. Lucking-Reiley, D., &; Spulber, D. F. (2001). Business-to-business electronic commerce. Journal of Economic Perspectives, 55-68. http://pubs.aeaweb.org/doi/pdfplus/10.1257/jep.15.1.55
26. Marshall, B., Cardon, P., Poddar, A., &; Fontenot, R. (2013). DOES SAMPLE SIZE MATTER IN QUALITATIVE RESEARCH?: A REVIEW OF QUALITATIVE INTERVIEWS IN IS RESEARCH. Journal of Computer Information Systems, 54(1).
27. Matook, S., (2012). “Measuring the performance of electronic marketplaces: an external goal approach study”, Decision Support Systems. Volume 54, Issue 2, January 2013, Pages 1065–1075 http://www.sciencedirect.com/science/article/pii/S0167923612002874
28. McGaughey, R. E. (2002). Benchmarking business-to-business electronic commerce. Benchmarking: An International Journal, 9(5), 471-484. http://www.emeraldinsight.com/journals.htm?articleid=843064&;show=abstract
29. Milena, Z. R., Dainora, G., &; Alin, S. (2008). Qualitative research methods: a comparison between focus-group and in-depth interview. Annals of faculty of economics, University of Oradea, 4(1), 1279-1283.
30. Narman, P., Holm H., Hook, D., Honeth, N., P. Johnson, P., (2012). “Using enterprise architecture and technology adoption models to predict application usage”, The Journal of Systems &; Software vol. 85 issue 8 August, p. 1953-1967 http://www.sciencedirect.com/science/article/pii/S0164121212000556
31. Oliveira, P., &; Roth, A. V. (2012). The Influence of Service Orientation on B2B e‐Service Capabilities: An Empirical Investigation. Production and Operations Management, 21(3), 423-443. http://onlinelibrary.wiley.com/doi/10.1111/j.1937-5956.2011.01256.x/abstract;jsessionid=0FA2D3E6E296C242FF70DAAF3D64941D.f01t04?deniedAccessCustomisedMessage=&;userIsAuthenticated=false
32. Qin, Z., Li, S. D., Zhang, L., Xie, G. T., &; Yan, L. X. (2009). Introduction to E-commerce (Vol. 2009). Springer. http://download.springer.com/static/pdf/250/bok%253A978-3-540-49645-8.pdf?auth66=1403118199_9db89de5503dea684f2546aabd2db840&;ext=.pdf
33. Richard, P. R., Devinney, T. M., Yip, G. S., Johnson, G., (2009). “Measuring organizational performance: towards methodological best practice”, Journal of Management, 35 (2009). P. 719-804 http://scholar.google.ru/scholar?cluster=2432774136314436989&;hl=ru&;as_sdt=0,5

34. Rosenzweig, E. D., Laseter, T. M., &; Roth, A. V. (2011). Through the service operations strategy looking glass: Influence of industrial sector, ownership, and service offerings on B2B e-marketplace failures. Journal of Operations Management, 29(1), 33-48. http://www.sciencedirect.com/science/article/pii/S0272696310000331#
35. Santos, J., (2003) &;quot;E-service quality: a model of virtual service quality dimensions&;quot;, Managing Service Quality, Vol. 13 Iss: 3, pp.233 – 246 http://www.emeraldinsight.com/journals.htm?articleid=842814&;show=abstract
36. Saprikis, V., &; Vlachopoulou, M. (2012). Determinants of suppliers&;#39; level of use of B2B e-marketplaces. Industrial Management &; Data Systems, 112(4), 619-643. http://www.emeraldinsight.com/journals.htm?articleid=17026919&;show=abstract
37. Swaid, I. S., Wigand, R.T., (2009). “Measuring the quality of e-service: Scale development and initial validation”, Journal of Electronic Commerce Research, VOL 10, NO 1, 2009 http://www.jecr.org/sites/default/files/10_1_p02.pdf
38. Walsh, G., Hennig-Thurau, T., Sassenberg, K., &; Bornemann, D. (2010). Does relationship quality matter in e-services? A comparison of online and offline retailing. Journal of Retailing and Consumer Services, 17(2), 130-142. http://www.sciencedirect.com/science/article/pii/S0969698909000836
39. Wang, G., &; Lim, Y. T. (2011). Research in China’s Alibaba’s Development. In Artificial Intelligence, Management Science and Electronic Commerce (AIMSEC), 2011 2nd International Conference on (pp. 2295-2301). IEEE. http://econet.zjgsu.edu.cn/pro/andrew_wang/Alibaba&;#39;s%20development.pdf
40. Wang, J., &; Zhu, X. (2014). Advanced Logistics Performance Measures of Alibaba. com on E-commerce. http://www.atlantis-press.com/php/pub.php?publication=icibet-14&;frame=http%3A//www.atlantis-press.com/php/paper-details.php%3Ffrom%3Dauthor+index%26id%3D11396%26querystr%3Dauthorstr%253DW
41. Wang, S., Mao, J. Y., &; Archer, N. (2012). On the performance of B2B e-markets: An analysis of organizational capabilities and market opportunities. Electronic Commerce Research and Applications, 11(1), 59-74. http://www.sciencedirect.com/science/article/pii/S156742231100038X
42. Zhai, C., &; Liu, H. (2013). Factors affecting SMEs adoption decision of B2B e-marketplace: A case study in China. In Service Systems and Service Management (ICSSSM), 2013 10th International Conference on (pp. 262-266). IEEE. http://ieeexplore.ieee.org/xpls/icp.jsp?arnumber=6602643#ref_3
43. Zhou, W. (2011). B2B e-commerce adoption in developing countries: A chinese study. In Information Technology, Computer Engineering and Management Sciences (ICM), 2011 International Conference on (Vol. 2, pp. 112-115). IEEE http://ieeexplore.ieee.org/xpls/icp.jsp?arnumber=6113481&;tag=1
44. Zuo, W., Huang, Q., Fan, C., &; Zhang, Z. (2013). Quality management of B2C e-commerce service based on human factors engineering. Electronic Commerce Research and Applications, 12(5), 309-320. http://www.sciencedirect.com/science/article/pii/S1567422313000197 
INTERNET RESOURCES
1. Expert Online, Alibaba and 200 billion (2014a) http://expert.ru/expert/2014/17/alibaba-i-dvesti-milliardov/
2. Alibaba Group, Alibaba.com Limited Annual Report, 2011. img.alibaba.com/ir/download/.../Full_2011_Annual_Report_ENG.pdf
3. B2B-Center, About B2B-Center (2014). http://www.b2b-center.ru/company/
4. East-West Digital News, B2B-Center.ru CEO Alexey Degtyarev: “Russia’s model of b2b e-commerce is definitely unique” (2013). http://www.ewdn.com/2013/03/14/b2b-center-ru-ceo-alexey-degtyarev-russia-s-model-of-b2b-e-commerce-is-definitely-unique/
5. Kommersant, Fight with shades. How B2B-Center become the biggest intermediary between suppliers and buyers (2014). http://www.kommersant.ru/doc/2469361
6. Practical E-commerce, How to Source Products from China, and Sell There Too (2012) http://www.practicalecommerce.com/articles/3345-How-to-Source-Products-from-China-and-Sell-There-Too
7. Expert Online, Platform for bid (2014b). http://expert.ru/expert/2014/09/ploschadka-dlya-torga/
連結至畢業學校之論文網頁點我開啟連結
註: 此連結為研究生畢業學校所提供,不一定有電子全文可供下載,若連結有誤,請點選上方之〝勘誤回報〞功能,我們會盡快修正,謝謝!
QRCODE
 
 
 
 
 
                                                                                                                                                                                                                                                                                                                                                                                                               
第一頁 上一頁 下一頁 最後一頁 top