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研究生:謝侑霖
研究生(外文):You-Lin Shie
論文名稱:應用資料包絡分析法評估企業導入ERP系統對公司經營績效 之影響─以上市公司高科技電子產業為例
論文名稱(外文):Applying Data Envelopment Analysis to Evaluating the Influence of Launching ERP System for the Enterprise on the Company’s Operation Performance —An Example of the Listed Companies of the High -Tech Electronic Industry
指導教授:唐惠欽唐惠欽引用關係
指導教授(外文):Tang, Hui-Chin
口試委員:邱清爐洪僖黛
口試委員(外文):Chyu, Chin-LuHung, Hsi-Tai
口試日期:2013-11-29
學位類別:碩士
校院名稱:國立高雄應用科技大學
系所名稱:工業工程與管理系碩士班
學門:工程學門
學類:工業工程學類
論文種類:學術論文
論文出版年:2014
畢業學年度:102
語文別:中文
論文頁數:91
中文關鍵詞:資料包絡分析法、企業資源規劃、視窗分析
外文關鍵詞:Data Envelopment Analysis, Enterprise Resource Planning,Windows Analysis
相關次數:
  • 被引用被引用:1
  • 點閱點閱:373
  • 評分評分:
  • 下載下載:13
  • 收藏至我的研究室書目清單書目收藏:1
隨著科技不斷的進步,資訊科技使用已成為企業最有效的系統工具,一般電子製造業,資訊化程度普遍偏低,當企業欲提昇競爭力時,即需要建構「資訊化」以提供企業基本要素,而「資訊化」之重要核心架構即為「企業資源規劃系統」。由於企業導入ERP系統前須先評估公司營運績效是否幫助,本研究以公司導入ERP系統時間為基準,並探討從民國88年至99年度共12年份,並採用資料包絡分析法 (Data Envelopment Analysis, DEA) 做為績效評估模式;以針對上市櫃四家電子製造業之固定資產、員工人數、營業費用、流動資產做為投入變數;以經營績效做為產出變數。資料顯示,針對四家電子製造產業透過投入產出項的模式,藉由效率分析、差額變數分析、相關係數,敏感度分析以及視窗分析,以瞭解公司對生產資源使用情形,以及效率改善的方向以及衡量跨期總生產力的變動。

實證分析結果,藉由視窗分析以三年期間為基準評估企業導入ERP系統之營運情形是呈現成長或衰退,最後再以敏感度分析剃除各項投入產出項找出適當顯著項目,作為企業衡量的指標。

Along with continue to progress science and technology, information technology has become the most efficient use of system tools, the general electronic manufacturing, information technology degree the generally low, when company want enhance their competitiveness and the need to construct "information technology" to provide basic business elements, and important core architecture of "information technology" is "enterprise resource planning system." as enterprises to import before the erp system must first assess the company's operating performance is helpful, this research company erp system time basis, and to explore from the republic of china 88 years to 99 years a total of 12 years, and using data envelopment analysis (data envelopment analysis, dea ) as a the performance evaluation model; to use as management costs for the four for listed electronic manufacturing industries, number of employees current asset input variables; operating income, the average earnings employees in order to be used as output variables. Statistics show that for the electronics manufacturing industry through four key input-output model, with efficiency analysis, the difference between the variable analysis, correlation coefficient, sensitivity analysis and window analysis, production resource utilization, as well as the direction for the company to improve efficiency and a measure of changes in total productivity across.

The empirical results, the analysis by the window period of three years as a benchmark to evaluate the operation of the ERP implementation scenario is showing growth or decline, and finally to shave the input-output sensitivity analysis to identify the appropriate term significant project, as a business measurable indicators.

目錄

中文摘要 i
英文摘要 ii
致謝 iii
目錄 iv
表目錄 vii
圖目錄 viii


第一章 緒論
1.1 介紹…........................................................................................................ 1
1.2 研究背景與動機........................................................................................ 1
1.3 研究目的.................................................................................................... 4
1.4 研究範圍與對象….................................................................................... 5
1.5 論文架構.................................................................................................... 5

第二章 文獻探討
2.1. 介紹........................................................................................................... 8
2.2. ERP系統................................................................................................... 8
2.2.1. 企業資源規劃定義........................................................................ 8
2.2.2. 企業資源規劃起源........................................................................ 9
2.2.3. 企業資源規劃概況分析................................................................ 12
2.2.4. 企業選擇ERP系統評估重要....................................................... 14
2.3 資料包絡分析法之文獻探討.................................................................... 15

第三章 研究方法
3.1. 研究架構與流程........................................................................................... 20
3.1.1. 資料蒐集與對象選取..................................................................... 21
3.1.2. 使用流程圖..................................................................................... 22
3.2. 資料包絡分析法的起源............................................................................... 23
3.3. DEA之特性與限制……………………………………………………….. 24
3.4. DEA模式介紹............................................................................................... 27
3.3.1. CCR模式.............................................................................................. 27
3.3.2. BCC模式.............................................................................................. 29
3.3.3. 皮爾森相關係數................................................................................... 31
3.3.4. 敏感度分析........................................................................................... 32
3.3.5. 視窗分析模式....................................................................................... 33
3.5. DEA之特性與限制....................................................................................... 35


第四章 實證結果與分析
4.1. 實證資料........................................................................................................ 39
4.2. 投入與產出項之衡量.................................................................................... 40
4.3. 研究變數之蒐集與負數調整........................................................................ 43
4.4. 投入與產出之Pearson相關分析.................................................................. 46
4.5. 實證分析........................................................................................................ 47
4.5.1. 效率分析............................................................................................... 47
4.5.2. 差額變數分析....................................................................................... 51
4.5.3. 視窗分析............................................................................................... 53
4.5.4. 敏感度分析........................................................................................... 68
第五章 結論與建議
5.1. 結 論........................................................................................................ 72
5.2 管理意涵....................................................................................................…. 74
5.3 未來建議......................................................................................................... 74
參考文獻
中文部分............................................................................................................ 75
英文部分............................................................................................................ 77
網 址............................................................................................................ 80

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網址
[1]http://www.unescap.org/tctd/pubs/ruralpovertytoc.htm
[2]SAP 台灣網站 http://www.sap.com/taiwan/index.epx
[3]公開資訊觀測站 http://newmops.tse.com.tw/
[4]和訊科技 http://www.harmonation.com.tw/history.htm
[5]財團法人資訊工業策進會 http://www.iii.org.tw/
[6]資策會ITIS智網 http://www2.itis.org.tw/
[7]CIO IT經理人 http://www.cio.com.tw/;
2009 台灣區IT決策者關鍵調查報告http://www.cio.com.tw/content/cio_survey_2009/cio_survey_2009.html

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