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研究生:蔡貽湞
研究生(外文):Yi-Chen Tsai
論文名稱:國小女性教師焦慮關鍵因素之探討
論文名稱(外文):Critical Anxiety Factors of Female Elementary School Teachers
指導教授:陳恒毅陳恒毅引用關係
指導教授(外文):Heng-Yi Chen
口試委員:陳宗輝王信智陳恒毅
口試委員(外文):Tsung-Hui ChenShen-Tsu WangHeng-Yi Chen
口試日期:2014-06-03
學位類別:碩士
校院名稱:高苑科技大學
系所名稱:經營管理研究所
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2014
畢業學年度:102
語文別:中文
論文頁數:94
中文關鍵詞:焦慮社會支持情緒智力工作表現層級分析法
外文關鍵詞:AnxietySocial supportEmotional intelligenceJob performanceAnalytic Hierarchy Process(AHP)
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近年來職場心理健康相關議題日益受到重視,而在陰盛陽衰的國小教育職場上,即使十二年國教即將上路,身處在升學主義與功利主義盛行的多元價值社會文化下,面對形形色色的學生與家長,以及整個大環境對老師的要求與需求,國小女性教師該如何調適自己的情緒與心境?過去的研究大多屬於因果關係的驗證或少部分的質性訪談,但能同時以社會支持、情緒智力和工作表現三個層面去探討與教師心理健康之關係,並進而提出一套因應調適方向之決策分析類型相關研究卻付之闕如。本研究旨在探討影響國小女性教師焦慮之關鍵因素,透過資料蒐集與文獻探討建構出影響國小女性教師焦慮關鍵因素之三大層面和十二項評估指標,運用德爾菲法和層級分析法找出影響國小女性教師焦慮之關鍵因素,並彙整出各因素間之權重分配及重要關係排序。研究結果顯示,以情緒智力(內在的支持基礎)為最具關鍵構面。社會支持構面,以情緒支持權重值最高;情緒智力構面,以自我情緒的管理權重值最高;工作表現構面,以任務表現權重值最高。在十二項評估指標重要性評比中,前五大評估指標依序分別為自我情緒的管理、自我激勵、自我情緒的瞭解、任務表現和公民表現,其中前三個評估指標屬於情緒智力構面,後二個則屬於工作表現構面。
Recently, issues on mental health in the workplace cause great attention. Capitalism and higher education atmosphere prevail. Therefore, elementary school teachers, mostly female, have to face more pressure than ever in such a multi-culture society. How can they adjust themselves to the demanding parents and the expectation from the school and the society? Most past studies are focused on cause and effect; rarely would a qualitative interview be included. Moreover, there is almost no decision-making type of researcher that examines the association between the mental health of teachers and the dimensions of social support, emotional intelligence, and job performance. The aim of this study is to focus on critical anxiety factors of female elementary school teachers. The investigator used data collection and literature review to construct three dimensions and twelve evaluation indicators affecting the critical anxiety factors of female elementary school teachers. The Delphi method and Analytic Hierarchy Process(AHP) were adopted to determine the critical anxiety factors of female elementary school teachers; weight distribution and importance ranking of the factors were analyzed. The results suggest that emotional intelligence (the foundation of inner support) is the most critical dimension. In social support dimension, emotional support was weighted the highest. In emotional intelligence dimension, managing emotions was weighted the highest. In job performance dimension, task performance was weighted the highest. When comparing the importance of the 12 evaluation indicators, the most important five indicators in descending order are managing emotions, self-motivation, knowing one’s emotion, task performance, and citizenship performance. The first three indicators belong to the emotional intelligence dimension, while the latter two belong to the job performance dimension.
目錄
中文摘要 I
英文摘要 II
誌謝 III
目錄 IV
圖目錄 VI
表目錄 VII
第一章 緒論 1
第一節 研究背景 1
第二節 研究動機 2
第三節 研究目的 4
第四節 研究範疇 4
第五節 研究流程 5
第二章 文獻探討 7
第一節 焦慮 7
第二節 社會支持 12
第三節 情緒智力 18
第四節 工作表現 26
第五節 各層面下評估指標文獻彙整 32
第三章 研究方法 34
第一節 德爾菲法 34
第二節 層級分析法 39
第三節 研究對象 46
第四節 資料處理與分析 47
第四章 研究結果與分析 48
第一節 德爾菲問卷結果與分析 48
第二節 層級分析權重比較問卷結果與分析 49
第五章 結論與建議 59
第一節 研究限制 59
第二節 結論 59
第三節 建議 61
參考文獻 64
中文部分 64
英文部分 71
附錄 82
附錄一 德爾菲問卷 82
附錄二 層級分析權重比較問卷 87

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