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研究生:朱峻毅
研究生(外文):Chu, Chung Yi
論文名稱:產品資訊搜尋之介面選擇:購買意圖、產品特性、電子商務涉入程度與行動裝置自我效能之影響
論文名稱(外文):Interface Selection of Information Search: the Effect of Intention to Purchase, Product Characteristics, E-Commerce Involvement and Mobile Device Self-Efficacy
指導教授:管郁君管郁君引用關係
學位類別:碩士
校院名稱:國立政治大學
系所名稱:資訊管理研究所
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
畢業學年度:102
語文別:中文
論文頁數:92
中文關鍵詞:購買意圖搜尋介面行動裝置自我效能
外文關鍵詞:intention to purchasesearch interfacemobile device self-efficacy
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當行動裝置逐漸改變人們的生活習慣,消費者的行為模式跟著產生變化,網路內容提供商也必須改變提供商品資訊的方式以吸引消費者的目光,因此若能掌握消費者對於搜尋介面的使用習慣,便能提供消費者更好的搜尋體驗。本研究首先探討在行動網路的環境下影響購買前搜尋介面之選擇的因素,即購買意圖與產品特性。除此之外,本研究彙整影響消費者做出不同決策的內在因素,即電子商務網站的涉入程度與行動裝置之自我效能,作為探討上述關係的調節效果。本研究發現消費者會因為購買不同特性的產品,而選擇不同的資訊搜尋介面進行產品資訊搜尋。電子商務涉入程度會間接的影響產品特性與搜尋介面的選擇,當消費者的電子商務涉入程度高時,消費者會傾向使用非行動裝置搜尋介面,而且會使用行動裝置尋找搜尋性產品的消費者比尋找經驗性產品的消費者多。當消費者的電子商務涉入程度低時,使用行動裝置尋找搜尋性產品的消費者比使用非行動裝置的消費者多,但幾乎沒有人會使用行動裝置尋找經驗性產品的資訊。行動裝置的自我效能可分為熟練度和焦慮感,消費者在選擇行動裝置搜尋介面時,會受到行動裝置熟練度和行動裝置焦慮感直接影響。除此之外,行動裝置焦慮感也會間接的影響產品特性與搜尋介面的選擇。當消費者對於行動裝置不感覺到焦慮時,會使用行動裝置尋找搜尋性產品的消費者比尋找經驗性產品的消費者多。而當消費者對於行動裝置感到焦慮時,比起搜尋性產品,消費者反而會更容易使用行動裝置進行經驗性產品的資訊搜尋。
The increasing use of mobile devices has changed the patterns of consumer behavior. Organizations that provide digital content have to transform themselves if they want to attract consumers’ attention. To enhance consumers’ search experience, it is critical to understand the ways in which they use search interfaces. In this study, we first explored and summarized the factors that affect consumers’ search behavior, including purchase intention and product characteristics, in the mobile network environment. We investigated how these factors influence consumers’ choice of search interfaces. When consumers have the intention to purchase something, both their intention to shop and the product characteristics may affect their choice of search interfaces. In addition, this study investigated the mediating effect of consumers’ intrinsic factors, e-commerce involvement and mobile device self-efficacy, on the relationships described above.
The study found that product characteristics affected consumers’ choice of search interfaces for a product information search. E-commerce involvement indirectly affected interface selection. When the consumers had high e-commerce involvement, they tended to use search interfaces on non-mobile devices; however, the number of consumers using mobile devices to seek information on search goods was higher than the number seeking information on experience goods. Among consumers with low e-commerce involvement, the number using mobile devices to seek information on search goods was higher than the number using non-mobile devices, but almost none used mobile devices to seek information on experience goods.
Mobile device self-efficacy includes mobile skillfulness and anxiety. When the consumers chose mobile devices as search interfaces, they were directly affected by their mobile device self-efficacy. In addition, anxiety indirectly affected interface selection. Among consumers who were not anxious about using mobile devices, the proportion using mobile devices to seek search goods’ information was higher than the proportion seeking experience goods’ information. When the consumers felt anxious about using mobile devices, they preferred to use the mobile devices’ information search interfaces to search for experience goods’ information rather than to search for goods’ information.

第一章、 緒論 1
第一節 研究背景 1
第二節 研究動機 2
第三節 研究目的 6
第二章、 文獻探討 7
第一節 資訊搜尋行為 7
一、 資訊搜尋行為 7
二、 網際網路資訊搜尋行為 8
第二節 購買意圖影響搜尋行為 9
第三節 過去的網際網路使用經驗 10
第四節 電子商務涉入程度 12
一、 涉入定義 12
二、 涉入相關研究 15
第五節 行動裝置自我效能 16
一、 自我效能定義 16
二、 電腦自我效能相關研究 17
三、 行動裝置自我效能相關研究 18
第六節 產品特性 20
第三章、 研究方法 22
第一節 研究架構 22
第二節 研究假說建立 23
一、 購買意圖對於搜尋介面選擇之影響 23
二、 產品特性對於搜尋介面選擇之影響 24
三、 電子商務涉入與行動裝置自我效能之調節效果 25
第三節 變數定義與操作化 28
一、 購買意圖 28
二、 產品特性 31
三、 電子商務涉入程度 35
四、 行動裝置自我效能 36
五、 搜尋介面 37
第四節 研究設計 38
一、 研究對象與研究程序 38
第五節 資料分析方法 40
第六節 前測 41
一、 極端組比較 42
二、 信度與效度檢測 43
第四章、 資料分析 47
第一節 問卷回收情形與樣本基本資料分析 48
第二節 研究變項間資料分析 49
一、 因素分析 49
二、 信度與效度檢測 52
第三節 羅吉斯迴歸分析 55
第四節 交互作用 62
一、 電子商務涉入程度、產品特性和資訊搜尋介面之交互作用 62
二、 行動裝置焦慮感、產品特性和資訊搜尋介面之交互作用 64
第五節 假設驗證結果 65
第五章、 討論與建議 69
第一節 研究討論 69
一、 行動裝置自我效能影響資訊搜尋介面之選擇 69
二、 電子商務涉入與產品特性對資訊搜尋介面選擇之交互作用 69
三、 焦慮感與產品特性對資訊搜尋介面選擇之交互作用 70
第二節 研究結論 70
一、 購買意圖對於選擇資訊搜尋介面的影響 71
二、 產品特性對於選擇搜尋介面的影響 71
三、 電子商務涉入程度對於產品特性至資訊搜尋介面選擇的影響 72
四、 行動裝置焦慮感對於產品特性與資訊搜尋介面選擇的影響 72
一、 注重產品特性在行動商務中的角色 73
二、 提升行動裝置使用體驗 73
三、 注重行動裝置焦慮感的影響 74
第三節 研究限制 75
第四節 後續研究方向 75
附錄一、 正式問卷 86

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