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研究生:徐美滿
研究生(外文):MeiMan Hsu
論文名稱:新加坡助人工作者身心健康與專業生活品質之現況分析
論文名稱(外文):Current Status of Physical, Mental Health and Professional Quality of Life among Helpers in Singapore
指導教授:蕭文蕭文引用關係
口試委員:周美伶趙祥和
口試日期:2014-06-03
學位類別:碩士
校院名稱:國立暨南國際大學
系所名稱:輔導與諮商研究所
學門:教育學門
學類:綜合教育學類
論文種類:學術論文
論文出版年:2014
畢業學年度:102
語文別:中文
論文頁數:128
中文關鍵詞:助人工作者身心健康專業生活品質慈心滿意專業耗竭慈心疲倦
外文關鍵詞:Helping WorkerPhysical and Mental healthProfessional quality of lifeCompassion SatisfactionCompassion FatigueBurnout
相關次數:
  • 被引用被引用:5
  • 點閱點閱:1020
  • 評分評分:
  • 下載下載:62
  • 收藏至我的研究室書目清單書目收藏:5
本研究旨在調查新加坡助人工作身心健康與專業生活品質之現況分析,及在不同個人背景變項下其差異狀況。研究方法採問卷調查法,以新加坡之華族助人工作者為研究母群,以立意取樣、電子問卷方式進行,共獲得樣本 131 人。研究工具為鄭泰安博士修定之「華人健康量表」(CHQ-12)及Stamm(2009)編修之「專業生活品質量表」(ProQOL 5) 。資料統計分析方法,包括描述統計、t 檢定、F 檢定及皮爾森相關。研究結果得到以下結論:

1. 研究對象顯示55.7% 的身心健康狀態欠佳,其中以焦慮的症狀為最多。整體專業生活品質屬於中等程度;慈心滿意則屬中等程度;專業耗竭與慈心疲倦屬中危險。

2. 男性的身心健康狀態較女性佳;而不同年齡、助人工作年資、受僱型態、每週接案時數在身心健康上沒有差異。

3. 年資11年以上的助人工作者的整體專業生活品質及慈心滿意較年資1年以下的助人工作者;以及專業耗竭較年資5年以下的助人工作者。每週平均接案時數越多越感到慈心疲倦。

4. 身心健康與專業生活品質達顯著負相關,表示專業生活品質越高,其身心健康得分越低狀態越佳。

This study aimed to investigate the Physical, mental health and Professional Quality of Life among helpers in Singapore. By questionnaire survey and purposive sampling and the total sample of this study were 131. The research tools are "Chinese Health Questionnaire" and "The Professional Quality of Life ". Statistical methods are descriptive statistics, t-test, F-test, and Pearson product-moment correlation. The results of statistical analysis are as follows:
There were 55.7% participants considered themselves had poor physical and mental health condition. In addition, the participants in this group also reported that their most serious syndrome was anxiety. Furthermore, the participants had modest potential for compassion satisfaction, middle risk of burnout and compassion fatigue. The Male participants’ physical and mental health was significant better than female. Age, years of experience, employment status and average service hours per week didn’t affect the conditions of physical and mental health.
Participants with more than 11 years’ experience had higher overall quality of life and compassion satisfaction than those who were below a year experience. And less burnout than those who were below 5 years’ experience. For those who had more average service hours per week would likely suffer compassion fatigue.
This research also revealed that a significant negative correlation between physical, mental health and professional quality of life. In other words, the better professional quality of life had the lower scores in CHQ-12 the better physical and mental health was.

目 次
謝辭................................................................................................................. i
中文摘要......................................................................................................... ii
英文摘要......................................................................................................... iii
目次................................................................................................................. iv
圖目次............................................................................................................. vi
表目次............................................................................................................. vii

第一章 緒論
第一節 研究背景及動機…………………………….....…………... 01
第二節 研究目的與問題…………………………………………… 07
第三節 名詞解釋…………………………………………………… 08
第二章 文獻探討
第一節 新加坡助人工作者的培訓與現況………………………… 10
第二節 身心健康之定義與相關研究……………………………… 20
第三節 專業生活品質理論與相關研究…………………………… 34
第四節 身心健康與專業生活品質的相關研究…………………… 45
第三章 研究方法
第一節 研究架構 …………………………………………………… 53
第二節 研究步驟與流程… ………………………………………… 54
第三節 研究對象 …………………………………………………… 56
第四節 研究工具 …………………………………………………… 56
第五節 資料處理 …………………………………………………… 61
第四章 研究結果
第一節 受試者人口背景…………………………………………… 63
第二節 身心健康與專業生活品質之現況………………………… 65
第三節 不同背景變項的身心健康與專業生活品質之差異情形… 72
第四節 探討身心健康與專業生活品質的相關情形……………… 87
第五節 綜合討論 ………………………………………………..… 89

第五章 結論與建議
第一節 結論………………………………………………………... 98
第二節 建議………………………………………………………... 103
參考文獻
中文部分 …………………………………………………………...… 106
英文部分 ……………………………………….………………….…. 109
附錄
附錄一 身心健康與專業生活品質調查問卷…………………...… 122
附錄二 華人健康量表使用同意書………………………………... 127
附錄三 專業生活品質量表使用同意書…………………………... 128











圖目次

圖 1 新加坡合格諮商師培訓路徑圖………………………… 13
圖 2 新加坡社工師培訓路徑圖……………………………… 14
圖 3 專業生活品質理論概念圖……………………………… 36
圖 4 專業生活品質理論架構分析圖………………………… 37
圖 5 研究架構圖……………………………………………… 53

表目次

表 1 健康的相關研究發展的涵蓋層面彙整表…………………..…. 21
表 2 新加坡助人工作者人口學資料……………………………….. 64
表 3 新加坡助人工作者之身心健康總分之人數與百分比……….. 66
表 4 新加坡助人工作者之身心健康總分之次數分配表………..… 66
表 5 新加坡助人工作者之華人健康量表的各題平均得分………... 68
表 6 新加坡助人工作者之專業生活品質百分比表………………... 69
表7 專業生活品質量表各題平均得分…………………………....... 71
表8 不同性別新加坡助人工作者在身心健康之差異分析…..….…. 73
表9 不同年齡新加坡助人工作者在身心健康之差異分析…..…….. 74
表10 不同年齡新加坡助人工作者在身心健康變異數分析摘要..…. 74
表 11 不同助人年資新加坡助人工作者在身心健康之差異分析.….. 75
表 12 不同助人年資新加坡助人工作者在身心健康變異數分析
摘要…………………………………………………………………....
75
表 13 不同受僱型態新加坡助人工作者在身心健康之差異分析…... 76
表 14 不同每週平均接案時數新加坡助人工作者在身心健康之
差異分析………………………………...……………………………
76
表 15 不同每週平均接案時數新加坡助人工作者在身心健康變
異數分析摘要……………………………………..…………………
76
表 16 不同性別新加坡助人工作者在專業生活品質之差異分析…... 77

表 17
不同性別新加坡助人工作者在專業生活品質變異數分析
摘要……………………………………………………………...
78
表 18 不同年齡新加坡助人工作者在專業生活品質之差異分析…... 79
表 19 不同年齡新加坡助人工作者在專業生活品質變異數分析
摘要……………………………………………………………...
80
表 20 不同助人年資新加坡助人工作者在專業生活品質之差異
分析……………………………………………………………...
81
表 21 不同助人年資新加坡助人工作者在專業生活品質變異數分
析摘要…………………………………………………………...
82
表 22 不同受僱型態新加坡助人工作者在專業生活品質之差異
分析……………………………………………………………...
83
表 23 不同受僱型態新加坡助人工作者在專業生活品質變異數
分析摘要………………………………………………………...
84
表 24 每週平均接案時數的新加坡助人工作者在專業生活品質
之差異分析……………………………………………………...
85
表 25 每週平均接案時數的新加坡助人工作者在專業生活品質變
異數分析摘要…………………………………………………..
86
表 26 身心健康與專業生活品質之相關分析……………………..… 87
表 27 綜合不同背景變項在身心健康與專業生活品質之差異比較…..… 92

一.中文部分
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邱琇琳(2005).專業助人者之替代性創傷與因應策略-以公部門家防社工為例。國立台灣大學社會工作學碩士論文。
汪淑媛(2006)。家暴婦女庇護中心工作者情緒張力與因應策略。社會政策與社會工作學刊10(1):189-226。
汪淑媛(2008)。論台灣社工教育對社會工作職業風險之忽視。台大社會工作學刊,第17期,1-42。
汪芩如(2011)。婚姻暴力防治社會工作者工作壓力之研究-以各縣市家暴中心為例。國立暨南國際大學社會工作系碩士論文。
邢慧芬(2013)。護理人員之休閒參與、休閒阻礙及身心健康-以某醫學中心淡水院區為例。國立台北護理健康大學生死教育與輔導系碩士論文。
李宛亭 (2011)。政府科層組織與社會工作者專業之結合-以台北縣市區域社福中心之社會工作者為例。台灣師大教育大學社會工作系碩士論文。
李汶軒(2013)。家庭照顧者親職化經驗、照顧負荷與健康狀態之關係。淡江大學教育心理與諮商研究所碩士班碩士論文。

吳富娟,陳志賢&溫雅惠 (2012)。心理師和社工師跨專業合作經驗之研究。現代桃花源學刊,創刊號,p。33-52。
胡峯鳳(2007)。大專院校諮商心理師替代性創傷與自我照顧之相關研究。國立暨南國際大學社會工作系碩士論文。
許雅惠(2009)。醫院病房護理人員慈悲疲倦、慈悲滿足與靈性健康間的關係探討。天主教私立輔仁大學臨床心理系碩士論文。
陸洛,李惠美&謝天渝(2005)。牙醫師職業壓力與身心健康及職業倦怠之關係-以高雄市牙醫師為例。應用心理研究,27,59-80。
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張吟慈(2008)實習心理師的心智負荷、自我照顧與身心健康之相關研究。國立臺灣師範大學教育心理與輔導系碩士論文。
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張錚如(2010)。臨床心理師的工作壓力、專業認同及對心理健康、離職意圖及轉業意圖之影響。中山醫學大學心理學系暨臨床心理學碩士論文。
游淑華&姜兆眉(2011)。諮商心理與社會工作在˹家庭暴力暨性侵害防治中心˼的跨專業合作經驗-從社工觀點反思諮商心理專業。中華輔導與諮商學報,30,24-53。
黃孟寅(2011)。諮商心理師專業耗竭與自我照顧之相關研究。國立暨南國際大學社會工作系碩士論文。
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葉婉榆、鄭雅文、陳美如&邱文祥(2008)。職場疲勞量表的編制與信效度分析。台灣衛誌,27(5),349~362。
葉婉榆&胡佩怡 (2012)。我國勞工心理壓力強度評估研究(II)。行政院勞工委員會勞工安全衛生研究所。
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郭靜晃(2013)。SPSS統計實務操作。臺北:威仕曼文化。
蔡佩珊(2011)。台灣地區心理師之工作壓力與健康生活品質之關係。中原大學心理學系碩士論文。
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管意璇(2009)。壓力對助人工作者專業耗竭的影響:以創造力、幽默風格為調節變項。台灣師師範教育大學創造力發展碩士論文。

管珮君(2013)。專業認同的內涵及其形塑-以跨社工與諮商專業工作者為例。國立嘉義大學師範學院輔導與諮商研究所碩士論文。
鍾思嘉(2001)專業助人者的替代性創傷與因應策略。九二一震災心理健學術研討會發表實務論壇與實務方案,教育部學生輔導支援中心。
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二.英文部分
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Chong,M.Y.,&Wilkinson,G.(1989).Validation of 30-and 12-item versions of the Chinese Health Questionnaire(CHQ) in patients admitted for general health screening. Psychological Medicine, (19),495~505.
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Clark, M., & Gioro, S. (1998). Nurses, indirect trauma, and prevention. Journal of Nursing Scholarship, 30(1), 85.
Corey,G.Corey,M..s.,&Callanan,P.(2003).Issues and ethics in the helping professions(6th ed.).Pracific Grove,CA:Brooks/Cole.
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