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研究生:吳姍樺
研究生(外文):Shan-Hua Wu
論文名稱:公文檔案管理系統使用之研究-由數位連結規模觀點
論文名稱(外文):Exploring the Usage of Documents and Records Management System: The Digital Connections Scale Perspective
指導教授:許芳銘許芳銘引用關係
指導教授(外文):Fang-Ming Hsu
學位類別:碩士
校院名稱:國立東華大學
系所名稱:資訊管理碩士學位學程
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2014
畢業學年度:102
論文頁數:77
中文關鍵詞:數位連結規模公文檔案管理系統互動性資訊素養涉入程度
外文關鍵詞:Digital Connections ScaleDocuments and Records Management SystemInteractionInformation LiteracyInvolvement
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在這個資訊爆炸的時代,資訊量不斷的增加,人們倚賴電腦找尋資訊,快速又省時,檔案管理局於2010年修訂了「文書及檔案管理電腦化作業規範」,建立電腦化的標準作業流程及準則,為了讓公文檔管系統能妥善保存各種文件內容,檔管局及機關人員制定了系統規範以建置公文檔管系統,本研究在數位連結規模的環境之下,討論檔管局與機關人員的互動性、資訊素養及涉入程度對系統規範及驗證制度的影響,以及其間接影響公文檔管系統使用者知覺的程度。

研究回收196份問卷,其中共有138份有效問卷,結果顯示,互動性與涉入程度能夠正向的影響系統規範與驗證制度的彈性及適用性有,而資訊素養則只能夠正向影響系統規範與驗證制度的適用性,而系統規範與驗證制度的彈性則能夠正向影響公文檔管系統的功能性與有用性,系統規範與驗證制度的適用性則對公文檔管系統的功能性、有用性與易用性皆有正向的影響。

因此本研究認為,建立系統規範與驗證制度時,應重視檔管局與機關人員的互動程度與、涉入程度與資訊素養,並在制定的過程中,應注意系統規範與驗證制度的彈性是否會帶來反效果,如此,則可讓公文檔管系統更能夠因應國家、政府、人民的需求!
In the times of information explosion, the amount of information has continued to increase. People relied on computers to search information, because it’s quickly and time-saving. National Archives Administration (NAA) revised “The Working Standard of Official and Documents Management Computerization” in 2010, and established the working standard of computerization and rules. In order to preserve the variety of file contents by documents and records management system, NAA and the agency personnel set up the system-rules to establish the documents and records management system. The study will discuss the influence with interactive, information literacy, and degree of involve about NAA and agency personnel over the system-rules in the Digital Connections Scale. It’s also to discuss the indirect influence with users perception about documents and records management system.

The study received 196 questionnaires, and contains 138 available questionnaires. The results show that interaction and the degree of involvement has direct influence with flexibility and versatility about the system-rules and verifiable system. Information literacy has only direct influence with versatility about the system-rules and verifiable system. Flexibility about the system-rules and verifiable system has only direct influence with functionality and usefulness about documents and records management system. Versatility about the system-rules and verifiable system has only direct influence with functionality, usefulness, and ease of use about documents and records management system.

Therefore, the study suggests that setting up the system-rules and verifiable system should pay attention to the interaction, degree of involvement, and information literacy about NAA and agency personnel. And pay attention to the counter-effect with flexibility about system-rules and verifiable system, so that the documents and records management system may in response to country, government, and people.
圖目錄 vi
表目錄 vii
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的與研究問題 2
第三節 研究流程 3
第二章 文獻回顧 5
第一節 公文檔案管理系統 5
第二節 數位連結規模 11
第三節 多變量析方法 22
第三章 研究方法 29
第一節 研究架構 29
第二節 研究假說 30
第三節 研究變項之操作型定義及衡量方法 37
第四章 研究結果 41
第一節 樣本分析 41
第二節 探索性因素分析 43
第三節 信度分析 46
第四節 相關分析 46
第五節 建構效度 48
第六節 結構方程式 48
第五章 結論與建議 53
第一節 研究結果與發現 53
第二節 管理意涵 58
第三節 研究限制 59
第四節 未來研究建議 60
參考文獻 61
中文文獻 61
其他文獻 62
英文文獻 63
附錄一 本研究之問卷內容 70
附錄二 本研究問卷之填答次數統計 74
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