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研究生:蔡淑名
研究生(外文):Shu-Ming Tsai
論文名稱:任務互賴、團隊合作、團隊衝突與團隊信任對工作績效之影響-以高雄市房屋仲介從業人員之認知為例
論文名稱(外文):The Impact of Task Interdependence, Team Cooperation, Team Conflict and Team Trust on Job Performance: Using a Cognition of Real Estate Broker in Kaohsiung City as an Example
指導教授:李春長李春長引用關係
指導教授(外文):Chun-Chang Lee
口試委員:李春長
口試委員(外文):Chun-Chang Lee
口試日期:2014-06-20
學位類別:碩士
校院名稱:國立屏東商業技術學院
系所名稱:不動產經營系(所)
學門:商業及管理學門
學類:其他商業及管理學類
論文種類:學術論文
論文出版年:2014
畢業學年度:102
語文別:中文
論文頁數:65
中文關鍵詞:工作績效團隊信任團隊衝突團隊合作任務互賴
外文關鍵詞:Team TrustTeam CooperationTeam ConflictTask InterdependenceJob Performance
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台灣房屋仲介市場通路逐漸飽和,在競逐有限資源下,各分店間如何激發團隊良性互動並促使房屋仲介從業人員有效地提昇工作績效,影響團隊營運及個人業務甚鉅。本研究針對台灣高雄市連鎖體系房屋仲介公司之分店發放問卷,總計發放510份問卷,回收54間分店,有效問卷共計323份,有效問卷回收率達63.33%。並以路徑分析法及階層線性模式分析,以探討團隊層次之任務互賴、團隊合作、團隊衝突與團隊信任之關係,及其對個體層次之工作績效之影響。實證結果顯示,任務互賴對團隊合作具有顯著正向影響;任務互賴對關係衝突具有顯著負向影響;關係衝突對團隊合作具有顯著負向影響;團隊信任對團隊合作具有顯著正向影響;此外,房屋仲介從業人員之工作績效於各分店間存在34.5%之顯著變異,其中團隊合作對工作績效具有顯著正向影響;任務衝突對工作績效具有顯著正向影響;關係衝突對工作績效具有顯著負向影響;團隊信任對工作績效具有顯著正向影響。本研究實證結果可知,為團隊建立更完善的管理機制以提升房屋仲介從業人員工作績效時,不能忽略任務互賴、團隊合作、任務衝突、關係衝突與團隊信任之重要性。
The channel of realtor market has become saturated gradually. In order to compete under the environment of limited resources, how to inspire the benign interaction among branches and to promote real estate agents to effectively enhance job performance which affect teamwork and personal business enormously.The data collected from a questionnaire survey was conducted by different branch stores of the major real estate agencies in Kaohsiung city. A total of 510 questionnaires were distributed to 54 real estate agencies, 323 valid questionnaires retained, with a valid rate of recovery 63.33%.We adopted hierarchical linear modeling and regression analysis to investigate relationships of task interdependence, team cooperation, team conflict and team trust among different levels of branches, as well as its impact on the individual level of job performance. The results conclude that task interdependence has a positive impact on team cooperation; task interdependence has a negative impact on relationship conflict; relationship conflict has a negative impact on team cooperation; team trust has a positive impact on team cooperation. Besides, the results reveal that a 34.5% of obvious variance from the real estate agents among different branch stores, among which, team cooperation has a positive impact on individual performance; task conflict has a positive impact on individual performance; relationship conflict has a negative impact on individual performance; team trust has a positive impact on individual performance. The empirical results of this study demonstrate that the establishment of better management mechanism for the team of real estate agents to enhance job performance while not ignoring the importance of task interdependence, team cooperation, task conflict, relationship conflict and team trust.
第一章 緒論 1
第一節 研究動機 1
第二節 研究目的 5
第三節 研究流程 6
第二章 文獻探討與假說建立 7
第一節 社會互賴理論 7
第二節 任務互賴與團隊合作、工作績效及團隊衝突之關聯性 8
第三節 任務衝突、關係衝突與工作績效之關聯性 11
第四節 任務衝突、關係衝突與團隊合作之關聯性 12
第五節 團隊合作與工作績效之關聯性 14
第六節 團隊信任與團隊合作、工作績效之關聯性 15
第七節 團隊信任對團隊衝突與工作績效間之干擾效果 16
第參章 研究設計 18
第一節 研究架構 18
第二節 研究方法 19
第三節 實證模型的設定 20
第四節 變數選取說明 25
第四章 資料來源與樣本統計量描述 29
第一節 問卷設計 29
第二節 資料取得 30
第三節 描述性統計量 31
第四節 效度與信度檢定 33
第五節 變數之組間與組內變異成分分析 34
第六節 皮爾森相關分析 36
第伍章 實證結果分析 37
第一節 路徑分析 37
第二節 階層線性模式分析 38
第陸章 討論 46
第柒章 結論與建議 50
第一節 理論意涵 50
第二節 實務意涵 52
第三節 研究限制與後續研究建議 53
參考文獻 55
中文部分 55
英文部分 56
附錄 63
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