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研究生:于祐鵬
研究生(外文):Yu-Peng Yu
論文名稱:語言焦慮與就業力之關係研究:探討語言能力之調節效果
論文名稱(外文):The Relationship Between Language Anxiety and Employability: The Moderating Effect of English Language Proficiency
指導教授:林怡君林怡君引用關係
指導教授(外文):Yi-Chun Lin
學位類別:碩士
校院名稱:國立臺灣師範大學
系所名稱:國際人力資源發展研究所
學門:商業及管理學門
學類:其他商業及管理學類
論文種類:學術論文
論文出版年:2014
畢業學年度:102
語文別:中文
論文頁數:56
中文關鍵詞:語言能力語言焦慮感就業力
外文關鍵詞:English language proficiencylanguage anxietyemployability
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近年來,全球經濟受到交通運輸與資訊科技之發展及全球化的影響而產生巨變,導致現今業界中的競爭漸趨加劇。在現今國際化現象下所帶動之商業模式當中,與外國客戶、同事及長官之間的交易往來、會議簡報、溝通諮詢等情況愈趨普遍。因此,職場英語能力這議題仍受到相當的關注。 然而,台灣人的母語仍非英語,與他人使用英語溝通的過程會產生語言焦慮感,其影響其個人之工作績效表現並更進一步地影響其就業力。此外,如個人有考取語言能力測驗,其分數高低將影響個人之語言焦慮感及就業力。
本研究將語言焦慮作為自變數、將就業力作為依變數,並以語言能力作為調節變數。其目的為探討語言焦慮與就業力之間的關係及語言能力的調節作用。本研究採量化方式進行,並以線上電子問卷方式發放給556名在科技業服務之台灣員工,共249份為有效問卷。本研究採用統計軟體SPSS第20版與AMOS第18版進行問卷分析。
最後,其研究結果顯示語言焦慮感與就業力之間具有負向關係,且語言能力於兩者間具有正向之調節作用。

Global economy dramatically changes in recent decades because of the rising of globalization and development of information technology. Nowadays, it is getting competitive in global economy that there are mutual business transactions, meeting and communicating with foreign colleagues, supervisors, or even clients in the business today. However, individuals with language anxiety to communicate with other people because English is not their mother tongue. Language anxiety further influences individuals’ employability since it has negative impacts on individuals’ job performance. Therefore, English language proficiency is needed at the moment that helps individuals decrease language anxiety and strengthen employability.
The purpose of this study was to investigate the negative relationship between language anxiety and employability and the moderating effect of English language proficiency in this relationship. This study used quantitative approach. The Internet-based questionnaires were answered by 556 participants working in technology companies, and 249 questionnaires were valid. Hierarchical regression analysis was used in this study. The results showed that there was a negative relationship between language anxiety and employability. The moderating effect of English language proficiency on the relationship between language anxiety and employability was also proved.

Abstract I
Table of Content III
List of Tables V
List of Figures VII
CHAPTER I INTRODUCTION 1
Background of the Study 1
Statement of the Problem 3
Purpose of the Study 4
Significance of the Study 4
Research Question 5
Definition of Key Terms 6
CHAPTER II LITERATURE REVIEW 7
Language Anxiety 7
English Language Proficiency 9
Employability 10
Language Anxiety and Employability 13
CHAPTER III METHODOLOGY 17
Research Framework 17
Hypotheses 18
Sample 18
Reliability and Validity 19
Instrumentation 21
Control Variables 22
Data Analysis 23
CHAPTER IV FINDINGS & DISCUSSIONS 25
Descriptive Statistics 25
CHAPTER V CONCLUSION 41
Conclusions 41
Implications 44
Research Limitations 46
REFERENCES 47
APPENDIX A: SAMPLE DISTRIBUTION IN TECHNOLOGY COMPANIES 55

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