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研究生:曾奕力
研究生(外文):Yi-Li Tseng
論文名稱:組織中的人際報復:探討負面情緒與報復認知之關係的干擾效果
論文名稱(外文):Revenge within Organizations: Examining Moderators of the Relationship between Negative Emotions and Revenge Cognition
指導教授:戚樹誠戚樹誠引用關係
口試委員:陳淑貞羅新興梁欣光
口試日期:2013-06-24
學位類別:碩士
校院名稱:國立臺灣大學
系所名稱:商學研究所
學門:商業及管理學門
學類:一般商業學類
論文種類:學術論文
論文出版年:2013
畢業學年度:102
語文別:中文
論文頁數:79
中文關鍵詞:報復認知負面情緒負向回報信念雙方須接觸期間自尊心
外文關鍵詞:revenge cognitionnegative emotionsnegative reciprocity beliefthe length of bilateral contactself-esteem
相關次數:
  • 被引用被引用:2
  • 點閱點閱:189
  • 評分評分:
  • 下載下載:0
  • 收藏至我的研究室書目清單書目收藏:1
本研究旨在探討組織中影響報復認知的相關因素,主要包括受害者負面情緒程度與雙方須接觸期間,並探討受害者之負向回報信念程度、自尊心強烈程度與雙方須接觸期間對於負面情緒程度與報復認知之關係的干擾效果。

本研究採用發放問卷之方式收集樣本,請受試者假想自己為情境個案之受害者,並將問卷依照雙方須接觸期間區分為兩種版本,A問卷設計雙方須接觸期間為短期;B問卷則為長期,藉此探究受害者與加害者雙方須接觸期間與報復認知的相關性。最終共採集到133份有效樣本,並利用迴歸分析與變異數分析進行資料統計分析,再針對各變項與依變項之研究假設進行驗證。

研究結果顯示,受試者負面情緒強度與報復認知之間存在顯著正相關,而雙方須接觸期間則與報復認知之間存在顯著負相關。至於干擾效果的檢測方面,受試者的負向回報信念程度,在負面情緒程度與報復認知之關係存在負向之干擾效果;而受試者的自尊心強烈程度與雙方須接觸期間,則對於負面情緒程度與報復認知之間不存在顯著之干擾效果。

The purpose of this study was to discuss the relevant factors of revenge cognition within organizations. Therefore, the dependent variable in this study is victim’s revenge cognition, while the independent variables are victim’s degree of negative emotions and the length of bilateral contact. Moreover, this study also takes victim’s degree of negative reciprocity belief, victim’s degree of self-esteem, and the length of bilateral contact into confounding factors to discuss the moderating effects of the relationship between victim’s degree of negative emotions and revenge cognition.
The study developed two types of questionnaires, which are almost the same with slightly different scenarios, to conduct the research. Questionnaire A was designed for short-term bilateral contact while questionnaire B was designed for long-term. The sample of the present research includes 133 people who are currently in a certain organization. Regression analysis and ANOVA were used to analyze the data.
The result showed that victim’s degree of negative emotions was positively related with revenge cognition, while the length of bilateral contact was negatively related with revenge cognition. In addition, this study also found that victim’s degree of negative reciprocity belief exerted the moderating effect on the relationship between victim’s degree of negative emotions and revenge cognition, whereas victim’s degree of self-esteem and the length of bilateral contact did not.

口試委員會審定書 Ⅰ
誌謝 Ⅱ
中文摘要 Ⅲ
Abstract Ⅳ
目錄 Ⅴ
圖目錄 Ⅶ
表目錄 Ⅷ
第一章 緒論 1
第一節 研究動機 1
第二節 研究問題 2
第三節 研究流程 5
第二章 文獻探討 6
第一節 報復的定義 6
第二節 報復的動機與目的 9
第三節 影響報復認知的相關因素 11
第四節 總結 15
第三章 研究架構與方法 17
第一節 基本架構 17
第二節 研究假設 18
第三節 研究對象 21
第四節 研究變項之操作型定義與衡量 22
第五節 資料處理與分析方法 32
第四章 資料分析與研究結果 35
第一節 樣本比例分析 35
第二節 研究變項之信度分析 40
第三節 研究變項之敘述性統計分析 40
第四節 基本資料變項之平均數分析 43
第五節 研究變項之相關性分析 45
第六節 主效果之檢定 48
第七節 干擾效果之檢定 51
第八節 假設結果之驗證 56
第五章 結論與建議 58
第一節 研究結果與結論 58
第二節 研究限制與後續研究建議 63
Reference 69
附錄一:正式問卷(A) 72
附錄二:正式問卷(B) 76

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