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研究生:黃于庭
研究生(外文):Yu-Ting Huang
論文名稱:知覺部門氛圍與員工建言行為的關係:探討人格特質的干擾效果
論文名稱(外文):The Study of Relationship between Perceived Departmental Climate and Employee Voice Behavior: The Moderating Role of Personality Traits
指導教授:戚樹誠戚樹誠引用關係
口試委員:羅新興陳淑貞
口試日期:2014-06-19
學位類別:碩士
校院名稱:國立臺灣大學
系所名稱:商學研究所
學門:商業及管理學門
學類:一般商業學類
論文種類:學術論文
論文出版年:2014
畢業學年度:102
語文別:中文
論文頁數:61
中文關鍵詞:建言行為知覺部門氛圍人格特質
外文關鍵詞:voice behaviorperceived departmental climatepersonality traits
相關次數:
  • 被引用被引用:1
  • 點閱點閱:258
  • 評分評分:
  • 下載下載:0
  • 收藏至我的研究室書目清單書目收藏:2
在競爭激烈及變化快速的環境中,員工的意見在組織中扮演著不可或缺的角色,能夠有效地幫助公司改善現況,提升組織績效。建言行為是指員工主動地提出對公司有益的創新性想法或是有助於改善工作效率的建設性建議,可分為促進性建言和抑制性建言。本研究採問卷調查法,以統計分析的方式,探討知覺部門氛圍對於建言行為之影響,亦檢視員工的人格特質對於上述關係的可能干擾效果。

研究結果發現,知覺創新氛圍與員工促進性建言具有正向關聯性;其次,知覺支持氛圍與員工抑制性建言亦具有正向關聯性;第三,人格特質中的外向性對知覺支持氛圍與抑制性建言之關係具有干擾效果。最後,根據本研究之結果,討論在實務管理上的意涵。


In today’s competitive and rapid changing environment, employees’ opinions play an important role in the company. They can help organization improve current situation and performance. Voice behavior is that the staff displays initiative to provide innovative ideas or suggestions about operational processes. Voice behavior is divided into two parts: Promotive Voice Behavior and Prohibitive Voice Behavior. The research aimed to explore the relationship of perceived departmental climate to staffs’ voice behaviors. This study also examined the moderating effects of personality traits on the above relationships.

The research results showed that perceived innovation climate has positive relationship with promotive voice behavior. Also, perceived support climate has positive relationship with prohibitive voice behavior. Moreover, the extraversion trait has moderating effect on the relationship between perceived support climate and prohibitive voice behavior. Finally, this study discussed the practical management implications.


謝辭 I
中文摘要 II
Abstract III
目錄 IV
圖目錄 V
表目錄 V

第一章 緒論 1
第一節 研究動機 1
第二節 研究目的 2
第三節 研究流程 2

第二章 文獻探討 4
第一節 建言行為 4
第二節 知覺部門氛圍 7
第三節 五大人格特質 11

第三章 研究方法 16
第一節 研究架構 16
第二節 研究假設 16
第三節 資料蒐集與測量工具 19
第四節 樣本組成 23
第五節 資料分析方法 24

第四章 資料分析與驗證假設 26
第一節 描述性統計分析 26
第二節 信度分析 28
第三節 相關分析 31
第四節 研究假設之驗證 34

第五章 結論與建議 48
第一節 研究結論 48
第二節 實務與管理意涵 49
第三節 研究限制 51
第四節 後續研究建議 52
參考文獻 53
附錄 58


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