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研究生:阮文宣
研究生(外文):Nguyen Van Tuyen
論文名稱:EMPLOYEES’ JOB SATISFACTION AT VIET NAM PUBLIC-UTILITYTELECOMMUNICATION SERVICE FUND
論文名稱(外文):EMPLOYEES’ JOB SATISFACTION AT VIET NAM PUBLIC-UTILITYTELECOMMUNICATION SERVICE FUND
指導教授:陳宗豪陳宗豪引用關係
學位類別:碩士
校院名稱:樹德科技大學
系所名稱:經營管理研究所
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2014
畢業學年度:102
語文別:英文
論文頁數:92
中文關鍵詞:job satisfactionfactorstraining and promotionsupervisor
外文關鍵詞:job satisfactionfactorstraining and promotionsupervisor
相關次數:
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Vietnam Public-Utility Telecommunication Service Fund (VTF) plays an
important role as a critical financial measure of State on regulating and balancing the
benefits from usage of telecommunication resource and to create a transparent market
for telecommunication business which is complied with the WTO recommendation,
promoting the development of social economics.
Human resources are crucial factor for the success of a country or an
organization (Wheeland, 2002). Therefore, how to motivate the employees and fullfil
the employees’s satisfaction are the objectives of all human resource managers.
Although there have been different researches recently, but they only focus on
diverse groups of employees. Thus, it is somewhat limit to generalize and extend the
research results. Therefore, it is still crucial to systematically and scientifically research
the job satisfaction in specific companies or organizations in order to examine and
evaluate exactly their problems.
In order to answer the first question - which factors affect on the job satisfaction of the
employees in VTF, we have developed the factors including: satisfaction with job
characteristics, payment, benefits, working condition, colleagues, training and promotion , and ii
supervisor. Together with these factors,we has also built 30 observed variables to measure the
satisfaction of employees at VTF and test the reliability of the factors and scale by using
Cronbach alpha coefficient and factor analysis.
Analysis of multiple linear regressions with OLS method helps to identify the impact of
six factors to satisfaction of employees VTF. The research results showed that there are four
factors that really affect the job satisfaction of employees from six factors included in the model.
They are colleagues, benefits, training and promotion, and payment. In particular, the factor that
most strongly affected the satisfaction of the employee''s is payment. The next factors are
training and promotion, superior. "Welfare" factor had negative impact on job satisfaction due
to the impact of policies on social insurance, health insurance is not good.
The research result showed that there was a difference between the research and the
original model proposed by Tran Kim Dung (2005), in which out of seven considered
theoretical factors there is only two factors have real effect: (1) Work itself, and (2) Training
and Promotion.
The influence of the factors to job satisfaction. With the coefficient β = 0.323 and p
<0.05, payment factors was the most influential, followed by training and promotion factor (β =
0.275, p> 0.05,), and colleagues factor (β = 0.268, p> 0.05) and ultimately benefit factor (β = -0
163, p <0:05).
For the final question, the research result reveals that there is no difference in the
perception of job satisfaction between male and female groups. Research results also showed
that there was no clear difference among the different groups of staff education, income and age.


TABLE OF CONTENTS
ABSTRACT ..................................................................................................................... i
Acknowledgement.......................................................................................................... iii
Table of Contents........................................................................................................... iv
List of Tables................................................................................................................. vii
List of Figures.............................................................................................................. viii
Chapter 1 Introduction .................................................................................................. 1
1.1 Research Background.......................................................................................... 1
1.2 Research Motivation............................................................................................ 3
1.3 Research Purpose................................................................................................. 4
1.4 Research Procedure............................................................................................. 5
Chapter 2 Literature Review......................................................................................... 8
2.1 Basic concepts of Job satisfaction....................................................................... 8
2.2 Effects of job satisfaction on the employees ...................................................... 9
2.2.1. The effects of job satisfaction on the efficiency of work........................... 10
2.2.2. Effects of job satisfaction on the content of the employees’ life............... 10
2.2.3 Effects of job satisfaction on individuals’ behavior and reaction ............. 11
2.3 Theories of job satisfaction ............................................................................... 11
2.3.1 Content Theories ......................................................................................... 11
2.3.2 Process Theories.......................................................................................... 14
2.3.3 Situational theory ........................................................................................ 16
2.4 Models for evaluation the job satisfaction....................................................... 16
2.4.1 Job Descriptive Index.................................................................................. 16
2.4.2 Job Diagnostic Survey................................................................................. 17
2.4.3 Minnesota Satisfaction Questionnaire ..................................................... 18
2.4.4 Job Satisfaction Survey ............................................................................... 18
2.4.5 Measurement of Job in general (JIG)........................................................ 18
2.5 Concepts of factors in job satisfaction assessment scales............................... 19
2.5.1 Job characteristic......................................................................................... 19v
2.5.2 Training and promotion opportunities....................................................... 19
2.5.3 Salary ........................................................................................................... 20
2.5.4 Supervisor.................................................................................................... 20
2.5.5 Collegue ....................................................................................................... 20
2.5.6 Welfare......................................................................................................... 20
2.5.7 Working environment (or working condition) ........................................... 21
2.6 Results of recent researches in Job satisfaction .............................................. 21
Chapter 3: Research Design ........................................................................................ 26
3.1 Research model .................................................................................................. 26
3.2 Research hypothesis........................................................................................... 27
3.3 Measurement of observed variables................................................................. 30
3.4. Research design................................................................................................. 32
3.4.1 Discussion for modifying the questionnaire............................................... 32
3.4.2. The choice of scale levels ........................................................................... 34
3.4.3 Methodology of data sample selection........................................................ 34
3.5 Methodology of data analysis............................................................................ 35
3.5.1 Descriptive Statistics.................................................................................... 37
3.5.2 Reliability Verification of scales................................................................. 37
3.5.3. Exploratory factor analysis (EFA) ............................................................ 38
3.5.4 Factor naming and model modification ..................................................... 38
3.5.5 Correlation analysis..................................................................................... 38
3.5.6. Regression equation formation.................................................................. 39
3.5.7. Matching verification of regression model................................................ 39
3.5.8. Verification of the research hypotheses..................................................... 41
Chapter 4 Research Results......................................................................................... 42
4.1 Descriptive Satistics of research samples......................................................... 42
4.1.1 Sex-based classification............................................................................... 42
4.1.2 Education level-based classification........................................................... 42
4.1.3 Payment-based classification ...................................................................... 43
4.1.4 Age-based classification .............................................................................. 44vi
4.2 Answered questionnaire result ......................................................................... 44
4.3 Reliability verification of scales........................................................................ 46
4.4 Exploratory factor analysis............................................................................... 49
4.4.1 EFA of independent variables..................................................................... 49
4.5 Naming and modifying the research model..................................................... 53
4.5.1 Naming for the formed factors.................................................................... 53
4.5.2 Modifying the research model and hypotheses .......................................... 57
4.6 Correlation analysis........................................................................................... 58
4.7 Regression analysis............................................................................................ 60
4.7.1 Result of regression analysis with Enter method ....................................... 60
4.7.2 Matching verification of the research model ............................................. 61
4.7.3 Research hypothesis verification ................................................................ 65
4.8 Verification of the difference between the groups of employees ................... 67
4.8.1 Verification of the difference between the male and female groups......... 67
4.8.2 Verification of the difference between groups based on education-level.. 68
4.8.3 Verification of the difference between groups based on payment............. 69
4.8.4 Verification of the difference between groups based on age ..................... 70
4.9. Discussion .......................................................................................................... 70
Chapter 5: Conclusions................................................................................................ 75
5.1 Conclusions......................................................................................................... 75
5.2 Implications for practice ................................................................................... 76
5.3 Contributions ..................................................................................................... 81
5.4 Limitations and Future Research Suggestion ................................................. 81
References...................................................................................................................... 83
APPENDIX: QUESTIONNAIRE ............................................................................... 89vii
LIST OF TABLES
Table 2.1 Herzberg’s Two-factor theory ........................................................................ 14
Table 2.2 The most important aspects of the employees’ job satisfaction..................... 23
Table 3.1 Observed variables used in the research......................................................... 31
Table 3.2 Size of data sample for different size of population....................................... 34
Table 4.1 Summarized result from the collected questionnares..................................... 45
Table 4.2 Cronbach Alpha verification result of factors and dependent variables......... 46
Table 4.3:KMO and Bartlett’s Test of independent variables........................................ 49
Table 4.4 Average variance extracted of independent variables.................................... 50
Table 4.5 Rotated component matrix of independent variables..................................... 51
Table 4.6 KMO and Bartlett’s Test of dependent variables........................................... 52
Table 4.7 Total variance explained of dependent variable............................................. 52
Table 4.8 Component matrix of dependent variables..................................................... 53
Table 4.9: Summary of naming for the formed factors.................................................. 53
Table 4.10 Pearson correlation coefficients ................................................................... 58
Table 4.11 Model Summaryb
......................................................................................... 60
Table 4.12 ANOVAa
...................................................................................................... 60
Table 4.13 Factors estimated from the research model.................................................. 60
Table 4.14 Spearman correlation coefficient.................................................................. 61
Table 4.15 Sex-based statistical average values............................................................. 67
Table 4.16: Sex-based ANOVA result ........................................................................... 67
Table 4.17 Education level-based statistical average values.......................................... 68
Table 4.18 Result of education level-based ANOVA .................................................... 68
Table 4.19 Payment-based statistical average values..................................................... 69
Table 4.20 Result of payment-based ANOVA............................................................... 69
Table 4.21 Age-based statistical average values............................................................ 70
Table 4.22 Age-based ANOVA result............................................................................ 70
Table 4.23 Percentage of the level of job satisfaction.................................................... 72viii
LIST OF FIGURES
Figure 1 Flow of research approach used in the thesis..................................................... 5
Figure 2 Pyramid of Maslow’s hierachy of needs.......................................................... 12
Figure 3 Overall employee job satisfaction over the years ............................................ 22
Figure 4 Research model ................................................................................................ 27
Figure 5 Description of research flow on surveyed data ................................................ 36
Figure 6 Sex-based employee classification of employees in VTF................................ 42
Figure 7 Education level-based classification of employees in VTF ............................. 43
Figure 8 Payment-based classification of employees in VTF ........................................ 43
Figure 9 Age-based classification of employees in VTF ............................................... 44
Figure 10 Modified research model ............................................................................... 58
Figure 11 Histogram graph............................................................................................ 63
Figure 12 P-P plot........................................................................................................... 63
Figure 13 Scatter graph................................................................................................... 64
Figure 14 The relationship between variables in the research........................................ 74

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