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研究生:Shinebayar Munkhtsetseg
研究生(外文):Shinebayar Munkhtsetseg
論文名稱:赫茲伯格雙因子理論就蒙古電信公司工作滿意度之重新檢驗
論文名稱(外文):Re-examination of Herzberg’s Two Factor Theory of Job Satisfaction in a Mongolian Telecommunication Company
指導教授:穆馬速穆馬速引用關係
指導教授(外文):Massoud Moslehpour
口試委員:穆馬速夏福樂王智弘
口試委員(外文):Massoud MoslehpourChristian SchaffererWang, Chih-Hung
口試日期:2014-01-13
學位類別:碩士
校院名稱:亞洲大學
系所名稱:經營管理學系
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2014
畢業學年度:102
語文別:英文
論文頁數:88
中文關鍵詞:赫茲伯格雙因子理論工作滿意度保健因子激勵因子
外文關鍵詞:HerzbergTwo factor theoryjob satisfactionhygiene factormotivator factor
相關次數:
  • 被引用被引用:0
  • 點閱點閱:673
  • 評分評分:
  • 下載下載:187
  • 收藏至我的研究室書目清單書目收藏:1
目的 – 本研究之目的為研究在蒙古電信公司導致工作滿意度之關鍵因素。此外,亦檢驗赫茲伯格雙因子理論對工作滿意度之適用性。
設計/方法/方式 – 問卷是綜合相關文獻之既有架構所構成。主要研究目標樣本為195位在案例公司工作之員工。以因素分析、信賴度測試、相關分析、及多元迴歸分析來確認信度與效度且檢定研究假設。
結果 – 所有人口性特徵之影響對研究變量並無統計學上之意義。保健因子與激勵因子兩者皆對工作滿意度有顯著正向的影響,這意味著該理論的適用性並未得到證實。
研究限制/意義 – 對工作滿意度更為全面之調查方法為可特別檢視獨立變量之次維度。
創新/價值 – 對電信公司來說,瞭解是何原因造成工作滿意度非常重要。本研究有些實用結果,電信公司之經營者可以善加利用,以自身努力來制定並執行成功的人力資源政策。
論文種類 – 研究論文
Purpose - The purpose of this research study is to investigate crucial factors lead to job satisfaction in a Mongolian telecommunication company. Furthermore, applicability of Herzberg’s two factor theory of job satisfaction is also to be examined.
Design/Methodology/Approach – The questionnaire was formed by a synthesis of existing constructs in the relevant literature. The main research target sample consisted of 195 employees who works in the case company. Factor analysis, reliability test, correlation, and multiple regression analysis were performed to both confirm validity and reliability and test research hypotheses.
Findings – The effects of all demographic chararteristics have no statistical significance on the research variables. Both of hygiene and motivator factors have significant positive influence on job satisfaction, which means the applicability of the theory has not been confirmed.
Research limitations/implications – For more holistic investigation approach of job satisfaction, sub-dimensions of the independent variables could be examined particularly.
Originality/value – It is great importance for telecom companies, to understand what the drivers of job satisfaction are. The present study produced useful findings, which can be utilized by managers of telecom companies, in their effort to develop and implement successful human resource strategies.
Paper type – Research paper
TABLE OF CONTENTS
ACKNOWLEDGEMENTS i
ABSTRACT ii
CHINESE ABSTRACT iii
LIST OF FIGURES vi
LIST OF TABLES vii
CHAPTER I INTRODUCTION 1
Research background 1
Research motivation 3
Purpose of the study and research questions 4
Objectives of the study 4
Significance of Study 4
Definition of Terms 5
CHAPTER II LITERATURE REVIEW 7
Job Satisfaction 7
Herzberg’s two-factor theory 9
Hygiene Factors 14
Motivator factor 18
The background of Mongolia 22
The background of the case company – MobiCom Corporation 23
CHAPTER III METHODOLOGY 25
Research Framework and Hypotheses 25
Short-Form MSQ 26
Measure 27
Data Collection 32
Data Analysis and Procedure 32
Descriptive Statistics Analysis 32
Reliability Test 32
Validity Test and factor analysis 33
Correlation analysis 33
Multiple Regression Analysis 35
CHAPTER IV FINDINGS 36
Descriptive analysis and characteristics of the sample 36
Reliability test 37
Validity Test – Factor analysis 38
Difference of personal characteristics toward research variables 39
Correlation Analysis 44
Multiple regression analysis 45
CHAPTER V. CONCLUSION 47
Discussion of the findings 47
Limitations 51
Managerial Implication 51
Recommendations for Future Research 51
REFERENCE 53
APPENDIX 1: QUESTIONNAIRE ENGLISH VERSION 69
APPENDIX 2: QUESTIONNAIRE MONGOLIAN VERSION 74
LIST OF FIGURES
Figure 1. Herzberg’s Two Factor Theory 11
Figure 2. Conceptual Framework for this Current Study 25
Figure 3. Result of multiple regression analysis 46
LIST OF TABLES
Table 1. Summary of Hypotheses 26
Table 2. Scale of original short-form MSQ 28
Table 3. Original copy of short-form MSQ 28
Table 4. Comparison of item scales 29
Table 5. Measurements of the construct 31
Table 6. Sample demographics 36
Table 7. Reliability Assessment of Variables 38
Table 8. Factor Loading 40
Table 9. T-test of Gender variable 41
Table 10. ANOVA of Age variable 42
Table 11. ANOVA of Education variable 43
Table 12. T-test of Position variable 44
Table 13. Correlation coefficients of the variables (Two tailed) 44
Table 14. Result of multiple regression analysis 45
Table 15. Summary of the Hypotheses Result 50

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