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研究生:Nila Armelia Windasari
研究生(外文):Nila Armelia Windasari
論文名稱:驗證電子學習平台成功因素與永續發展— 結合DMIS和TAM模型之實證研究
論文名稱(外文):Examining the Success Factor and Sustainable Development of E-learning: An Empirical Study of Combining DMIS and TAM Model
指導教授:陳坤成陳坤成引用關係
指導教授(外文):James Kun-Cheng Chen
口試委員:陳坤成吳豐祥王明妤
口試委員(外文):James Kun-Cheng ChenFeng-Shang Vincent WuWang, Ming-Yeu
口試日期:2014-07-20
學位類別:碩士
校院名稱:亞洲大學
系所名稱:經營管理學系
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2014
畢業學年度:102
語文別:英文
論文頁數:75
中文關鍵詞:電子學習平台信息系統學習成效持續使用意圖MRA
外文關鍵詞:E-learningInformation systemLearning performanceContinuance intentionMRA
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如今,電子學習平台有顯著的市場成長和快速發展空間。供應商提供優質可靠的電子學習系統成為遠距教學的主議題。使用單一代理伺服器評估一個電子學習平台是不足的,因為所面臨發生的問題是多變性與多元化環境。本研究旨在探討電子學習平台的成功因素和永續續發展。研究範圍鎖定在一般學校單位的電子學習系統,譬如:虛擬教室,電子學習應用,及提供給學生的電子學習平台。但不包括企業培訓計畫之教育學習。
本研究採用網路線上填卷調查,對象以有使用過電子學習經驗的學生為主。本論文透過文獻探索建構問卷內容效度,使用Cornbach Alpha測試問卷信度,並使用MRA檢驗研究假設。十個研究假設中有八個完全被接受,其中服務品質,信息品質,以及系統品質皆為電子學習平台後續應發展的重點,尤其以幫助學生獲得更好的學習成效,可增強使用者繼續使用它的意圖。這些研究發現可提供電子學習系統的供應商和建構者之參考依據,對於實際發展一個成功的電子學習系統有實質的幫助。

E-learning nowadays is facing high level of adoption and speed up growth on market. The supplier has to provide a high quality and reliable E-learning systems that become master issues on long distance education. Evaluating an E-learning system using single proxy constructor is not enough. Because of the problems occur are acceptance discontinuance anomaly phenomenon and diverse environment. This study aims to examine success factors and sustainable development of E-learning. The scope of research is focused on educational purpose not including corporate training program. While the research objectors is lock onto E-learning system such as virtual classroom, E-learning application, and E-learning provided by universities respect to students as end-users.
Online data collection is utilized and the survey targets are students who have experienced using E-learning. The process through literature review and content construction create the validity of article, using cornbach alpha to test the reliability of questionnaires, and utilizes Multiple Regression Analysis (MRA) to examine the hypotheses using Statistical Package for the Social Sciences (SPSS).
Eight of ten hypotheses are accepted implies that service quality, information quality, and system quality on E-learning have to be developed based on the focus on helping the learner achieve better performance which enabling the users intention to keep continue using it. The findings contribute to enrich system providers and instructors perspective as well as practical implication in developing successful E-learning system.
TABLE OF CONTENTS

Acknowledgement ............... i
English Abstract .............. ii
Chinese Abstract .............. iii
Table of Contents ............. iv
List of Figure................. vi
List of Table.................. vii

CHAPTER I INTRODUCTION
Research Background .............. 1
Research Motivation .............. 6
Research Question ................ 7
Scope and Limitation ............. 7
Research Objectives............... 8

CHAPTER II LITERATURE REVIEW
Between Online Distance Learning and Traditional Class.............. 9
E-learning ......................................................... 11
D&M IS Success Model................................................ 15
Technology Acceptance Model (TAM)................................... 18
Service Innovation ................................................. 20
Learning Performance ............................................... 23
Continuance Intention .............................................. 24

CHAPTER III RESEARCH METHODOLOGY
Research Methodology .............. 27
Conceptual Framework .............. 27
Research Hypothesis ............... 28
Data Collection Method ............ 32
Questionnaire Design .............. 33
Data Analysis ..................... 37

CHAPTER IV RESULT AND DISCUSSION
Demographic Characteristics .............. 39
Descriptive Analysis ..................... 42
Validity and Reliability Analysis ........ 44
Correlation Result ....................... 45
Regression Result ........................ 46
Test of Mediating Effect ................. 50
Test of Moderating Effect ................ 52
Result of Hypothesis Testing ............. 55

CHAPTER V CONCLUSION
Conclusion and Implication ............... 56
Suggestion for Further Research .......... 60

REFERENCES .............. 62
APPENDIX ................ 69


LIST OF FIGURES

Figure 1 DeLone and McLean (DM) IS Success Model ...... 16
Figure 2 Technology Acceptance Model (TAM) ............ 19
Figure 3 Service Innovation Dimension ................. 21
Figure 4 Research Framework ........................... 28
Figure 5 Model 1 (Regression with Mediating)........... 46
Figure 6 Model 2 (Regression with Moderating).......... 46

LIST OF TABLE

Table 1 Traditional Classroom Learning vs E-learning............... 10
Table 2 Research studies investigating E-learning system success... 13
Table 3 Summary of Hypothesis Proposed............................. 32
Table 4 Measurement Items.......................................... 34
Table 5 Demographic Characteristic ................................ 40
Table 6 E-learning User Profile ................................... 42
Table 7 Descriptive Analysis....................................... 43
Table 8 Reliability Test........................................... 44
Table 9 Validity Test with KMO and Bartlett's Test................. 45
Table 10 Correlation Result........................................ 45
Table 11 Test of Direct Relationship............................... 47
Table 12 Test of Mediating Effect (Model 1)........................ 50
Table 13 Multicolliniearity Test................................... 52
Table 14 Test of Moderating Effect (Model 2)....................... 53
Table 15 Result of the Hypothesis Testing.......................... 55

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