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研究生:薛琪
研究生(外文):Chi Hsueh
論文名稱:探討人口學特質及其相關變項與醫院特性對病人住院經驗之相關性
論文名稱(外文):Impact of Demographic and Hospital Characteristics onPatient Experience
指導教授:郭乃文郭乃文引用關係
指導教授(外文):Nai-Wen Kuo
學位類別:碩士
校院名稱:臺北醫學大學
系所名稱:醫務管理學研究所
學門:商業及管理學門
學類:醫管學類
論文種類:學術論文
論文出版年:2014
畢業學年度:102
語文別:中文
論文頁數:89
中文關鍵詞:病人住院經驗人口學特質及其相關變項醫院特性滿意度
外文關鍵詞:patient experiencesdemographic characteristics and other relative variableshospital characteristicssatisfaction
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目的:本研究目的探討人口學特質及其相關變項與醫院特質對病人住院經驗調查之相關性。方法:本研究利用系統性抽樣及普查方式取樣,對象包括102年7月15日至8月13日期間內在醫學中心、區域醫院以及地區醫院(臺大、成大、高醫、壢新、彰濱秀傳、中醫大台北分院、岡山)7家醫院之填寫問卷住院病人。利用T-test、ANOVA、複迴歸分析(Multiple regression analysis)探討人口學特質及其相關變項以及醫院特性與病人住院經驗之相關。結果:以複迴歸分析結果顯示年齡層越高、教育程度越高、每月收入越高的病人會有更好住院經驗。結論:年齡層較低、教育程度較低以及個人收入較低的病人均會影響住院經驗的高低,藉以提供醫療院所的管理者從這些實際問題的數據去分析並幫助或查明需要解決的具體問題並改進醫療照護提供,並提升其病人住院經驗。

Objectives: This study explored the correlation of demographic characteristics and other relative variables and hospital characteristics for patient experiences.
Methods: This study used systematic sampling and census to collect patient experiences data including 7 hospitals of academic medical center, metropolitan hospital and local community hospital (National Taiwan University Hospital, National Cheng Kung University Hospital, Kaohsiung Medical University Chung-Ho Memorial Hospital Landseed Hospital, Chang Bing Show Chwan Memorial Hospital, China Medical University Taipei Hospital, Kaohsiung Municipal Gangshan Hospital) during 2013.JUL.15 to 2013.AUG.13. Used T-test, ANOV, Multiple regression to explore the correlation of demographic characteristics and other relative variables and hospital characteristics for patient experiences.
Results: According to the multiple regression analysis found that elder, well-education and higher income patients having the better patient experiences.
Conclusion: younger, poor-education and lower income patients were affect the patient experiences. According this study can offer the administration of hospital to analysis these realistic problems and help them or find out the solution of specific problems to improve medical care and enhance patient experiences.


目錄
誌謝 I
中文摘要 II
Abstract III
第一章 緒論 1
第一節、研究動機及背景 1
第二節、研究目的 3
第二章 文獻探討 4
第一節、病人滿意度 4
第二節、病人住院經驗 7
第三節、人口學特質及其相關變項、醫院層級與病人住院經驗相關文獻 14
第三章 研究方法 18
第一節、研究架構 18
第二節、研究變項及操作型定義 19
第三節、研究假設 28
第四節、研究對象及資料來源 28
第五節、研究工具 30
第六節、統計方法 31
第四章 研究結果 32
第一節、樣本特性描述分析 32
第二節、人口特質及其相關變相和醫院特性對病人住院經驗各構面分析 37
第三節、病人住院經驗影響因素之PEARSON積差相關分析 59
第四節、病人住院經驗影響因素之複回歸分析 63
第五章 討論 71
第一節、人口學特質及其相關變項與病人住院經驗之討論 71
第二節、醫院特性與病人住院經驗之討論 74
第六章 結論 76
參考文獻 78


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