臺灣博碩士論文加值系統

本研究為探討團體中主管支持、程序正義及分配正義對員工知覺的單位凝聚力、員工對公司義務感及工作義務感之影響。本研究採取個案研究方法，以中部製造業員工為研究對象，資料蒐集與分析的方法兼用質性和量化方法，在質的部分運用了訪談的資料，分析則以紮根理論的方法進行；在量的部分則利用訪談內容及相關文獻設計出問卷來調查研究，希望以不同的資料來源與分析方法來提高研究結論的可靠性。

實證結果發現如下：

1. 主管支持、程序正義、分配正義對單位凝聚力有顯著正向影響。

2. 主管支持、程序正義、分配正義對員工對公司的義務感有顯著正向影響。

3. 主管支持、程序正義、分配正義對員工對工作的義務感有顯著正向影響。

This study investigated perceived supervisor support, procedural justice, and distributive justice as antecedents of sense of cohesion, obligation to organization, and obligation to work.

The current study was conducted based on case study. In order to obtain more reliable results, the current study adopted both qualitative and quantitative methods. In terms of the qualitative methods, the data was collected from the case companies by interviews and analyzed following ground theory approach. As for the quantitative methods, a questionnaire was designed on the basis of the review results and literature.

The empirical results are as follows:

1. Perceived supervisor support, procedural justice, and distributive justice has a significantly positive association with perceived unit cohesion.

2. Perceived supervisor support, procedural justice, and distributive justice has a significantly positive association with employee felt obligation to the company.

3. Perceived supervisor support, procedural justice, and distributive justice has a significantly positive association with employee felt obligation to the their work.

目錄

中文摘要 i

ABSTRACT ii

誌 謝 iii

目錄 iv

表目錄 vi

圖目錄 vii

一、 緒論 1

1.1 研究動機 1

1.2 研究目的 2

二、 文獻探討 3

2.1 主管支持 3

2.2 程序正義 4

2.3 分配正義 5

2.4 團隊凝聚力 6

三、 研究方法 9

3.1 個案研究法 9

3.1.1 資料蒐集方法 10

3.1.2 資料分析方法 12

3.2 問卷調查 12

3.2.1 資料蒐集 12

3.2.2 問卷設計 13

3.2.3 資料分析 17

四、 分析發現與討論 18

4.1 質性資料分析 18

4.1.1 如何影響部屬達成任務 18

4.1.2 主管如何處理維繫團體的關係 24

4.2 問卷資料分析 29

4.2.1 相關分析 29

4.2.2 迴歸分析 30

五、 結論與建議 36

5.1 結論 36

5.1.1 質性資料分析結果 36

5.1.2 問卷資料分析結果 38

5.2 建議 40

參考文獻 42

附錄一 訪談大綱內容 47

附錄二 問卷內容 48

一、中文文獻

1.吳秉潔，2011，員工心情對離職傾向、團隊凝聚力、創造力角色認同之影響， 碩士論文，國立成功大學企業管理研究所，台南。

2.沈崇源，2011，派遣員工組織報酬、主管支持、程序公平與組織承諾關係之研究-以知覺組織支持為中介變項，碩士論文，國立高雄應用科技大學人力資源發展系，高雄。

3.邱惠珍，2012，工作鑲嵌、工作滿意度與離職意圖的關係－知覺主管支持與領導者與部屬交換關係的調節效果，碩士論文，國立台灣科技大學企業管理研究所碩士在職專班，台北。

4.徐世育，2010，證券營業員對跨售保險業務工作壓力和工作績效關係之研究－以主管支持為干擾變數，碩士論文，台中技術學院事業經營研究所碩士論文，台中。

5.張紹勳，2007，研究方法，滄海書局，台北。

6.郭秀鳳，2010，認知投資員工成長對員工離職意圖關係之研究-以程序正義為干擾因素，未出版碩士，國立台北大學企業管理學系，新北市。

7.陳雅萍，2012，生輔組長法律知識與工作滿意度之研究—以程序正義為干擾變項，碩士論文，國防大學管理學院運籌管理學系碩士班，桃園。

8.黃旭田，2006，老師妳也可以這樣做—校園法律實務與理念(2版)，五南，台北。

9.楊國正，2011，金融從業人員之工作壓力與工作活力－以主管支持為干擾變數，碩士論文，國立台中技術學院企業管理系事業經營碩士班，台中。

10.潘淑滿，2003，質性研究：理論與應用，心理，台北。

11.戴佑珊，2012，分配正義與離職傾向之關係—以工作投入為中介變數，碩士論文，育達商業科技大學企業管理系，苗栗。

二、英文文獻

1.Antonuccio, D. O., Davis, C., Lewinsohn, P. M., &; Breckenridge, J. S. (1987). "Therapist Variables Related to Cohesiveness in a Group Treatment for Depression". Small Group Behavior, 18(4),557-564.

2.BASS, B. M., (1962). "Further Evidence on the Dynamic Character of Criteria", Personnel Psychology, 15,93-97.

3.Bies, R. J., (1987). "The Predicament of Injustice：The Management of Moral Outrage. In L. L. Cumming and B. M. Staw (eds)", Research in Organizational Behavior, 9, 289-319.

4.Carron, A. V. (1982). "Cohesiveness in Sport Groups: Interpretations and Considerations", Journal of Sport Psychology, 4, 123-138.

5.Carron, A. V., Hausenblas, H. A., and Estabrooks, P. A. (2003)."Physical Activity and Personality", The Psychology of Physical Activity, Deway, J. New York: McGraw-Hill, 50-60.

6.Eisenberger, R., Armeli, S., Rexwinkel, B., Lynch, P. D., &; Rhoades, L. (2001). "Reciprocation of Perceived Organizational Support". Journal of Applied Psychology, 86, 42–51.

7.Eisenberger, R., Stinglhamber, F., Vandenberghe, C., Sucharski, I. L., Rhoades, L. (2002). "Perceived Supervisor Support: Contributions to Perceived Organizational Support and Employee Retention". Journal of Applied Psychology, Vol 87(3), 565-573.

8.Festinger, L., Schachter, S., &; Back, K. (1950). Social Pressures in Informal Groups: A study of Human Factors in Housing. New York: Harper &; Brothers.

9.Folger &; Greenberg., (1985)." Procedural Justice: An Interpretive Analysis of Personnel Systems", Research in Personnel and Human Resources Management, 3, 141-183.

10.Folger, R., &; Konovsky, M. A., (1989). "Effects of Procedural and Distributive Justice on Reactions to Pay Raise Decisions". Academy of Management Journal, 32, 115-130.

11.Forsyth, D. R. (1983)." An Introduction to Group Dynamics", Brooks-Cole.

12.Green, G., &; Cashman, J. F., (1975)." A Role of Making Model in Formal Organizations: A Developmental Approach", In J. G. Hunt, &; L. Larson (eds.). Leadership Frontiers. Kent, OH: Kent State Press.

13.Greenberg, J. (1990)." Organizational Justice: Yesterday, Today, and Tomorrow", Journal of Management, 16, 399-432.

14.Kottke, J. L., &; Sharafinski, C. E., (1988)." Measuring Perceived Supervisory and Organizational Support.", Educational and Psychological Measurement, 48, 1075-1079.

15.Lynch, P. D., Eisenberger, R., &; Armeli''s. (1999). "Perceived Organizational Support : Inferior Versus Superior Performance by Wary Employees". Journal of Applied Psychology, 84, 467-483.

16.Niehoff, B. P. &; Moorman, R. H. (1993)."Justice as a Mediator of the Relationship Between Methods of Monitoring and Organizational Citizenship Behavior", Academy of Management Journal, vol. 36, no. 3, 527-556.

17.Ramus, C. A., (2001). "Organizational Support for Employees：Encouraging Creative Ideas for Environmental Sustainability", California Management Review, 43, 85-105.

18.Shaw, J. M. (1981)."Development of Optimal Treatment Tactics for Alcohol Withdrawal. Assessment and Effectiveness of Supportive Care". Journal of Clinical Psychopharmacology,1, 382–387.

19.Shaw, M. E. 1981. "Group Dynamics "(3rd ed.). New York: McGraw-Hill.

20.Teo, T. S. H., &; Lim, V. K. G. (1996). "Factors Influencing Personal Computer Usage:The Gender Gap", Women in Management Review, 11, 18-25.

21.Terry, P. C., Carron, A. V., Pink, M. J., Lane, A. M., Jones, G., &; Hall, M. (2000). "Perceptions of Group Cohesion and Mood in Sport Teams", Group Dynamics: Theory and Practice, 684, 234-243.

22.Thibaut, J. and Walker, L., (1975)." Procedural Justice: A Psychological Analysis", Hillsdale, N. J.: Erlbaum.

23.Tyler, T. R., and Bies, R. J., (1990). "Beyond Formal Procedures: The Interpersonal Context of Procedural Justice In J. S. Carroll (Ed.)", Applied Social Psychology in Business Setting, 77-98.

24.Westre, K. R., &; Weiss, M. R., (1991). "The Relationship Between Perceived Coaching Behaviors and Group Cohesion in High School Football Team", Sport Psychologist, 5, 41-54.

25.Yalom, I. D., (1995). The Theory and Practice of Group Psychotherapy (4th ed.). New York, Basic Books: A Division of Harper Collins Publishers, Inc.

26.Yin, R. K.,(2009). Case Study Research: Design and Methods (4th ed.). Thousand Oaks, CA: Sage.