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研究生:梁雅筑
研究生(外文):Ya-Chu Liang
論文名稱:不當督導、情緒勞務與情緒耗竭之間的研究-以國民中小學教師為例
論文名稱(外文):The study of the relationship among abusive supervision, emotional labor and emotional exhaustion - An example of teachers in elementary schools and junior high schools
指導教授:吳偉立吳偉立引用關係
指導教授(外文):Wei-Li Wu
學位類別:碩士
校院名稱:健行科技大學
系所名稱:國際企業經營系碩士班
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2015
畢業學年度:103
語文別:中文
論文頁數:69
中文關鍵詞:不當督導、情緒勞務、情緒耗竭
外文關鍵詞:abusive supervisionemotional laboremotional exhaustion.
相關次數:
  • 被引用被引用:7
  • 點閱點閱:206
  • 評分評分:
  • 下載下載:0
  • 收藏至我的研究室書目清單書目收藏:1
台灣國民中小學教育體系,隨著民主潮流,快速的變遷,教育政策持續修正、文化價值多元化、社會價值觀改變、家長參與校務權提升等,無形中都加重了國民中小學教師的工作負擔與壓力。所以本研究採用問卷調查法,針對台灣國民中小學教師為主要抽樣對象,共得有效問卷282份,探討教師因學校主管之不當督導與情緒勞務、情緒耗竭之間的關係加以分析與研究,經實證後,其研究結果如下:1.台灣國民中小學教師,因學校主管的不當督導,確實與教師產生情緒耗竭的狀況,具有顯著正向的影響。2.在國民中小學教育職場上,確實會因為主管的不當督導,進而產生教師情緒勞務的現象。3.在國民中小學教育職場上,教師情緒勞務的程度與產生情緒耗竭的狀況,具有顯著正向的影響。4.國民中小學教師,確實會因為主管的不當督導,且透過情緒勞務為中介變項,而造成教師情緒耗竭的現象。本研究最後並根據研究結果進行實務意涵探討,藉此提供有關單位作為參考與運用,進而改善國內國民中小學的教育環境。

The education system in Taiwan gradually puts more and more work loading and pressure on teachers both in junior high schools and in elementary schools. There are many factors to affect it. For example, fast changes of democratic current trend, continuing mend of education policy, diversities of cultural values, changes of social values, the rights of parents to involve in school affairs, and so on. We conduct a questionnaire survey to get the information is used for this study. The main samples are the teachers of junior high schools and elementary schools in Taiwan. There are two hundred and eighty-two questionnaires available. The aim of the research is to analyze and study the interrelationship of abusive supervision of the executives in schools, and emotional labor as well as emotional exhaustion. The results are in the followings: 1. The effect of the abusive supervision on emotional exhaustion is significant. 2. Abusive supervision really can cause emotional labor. 3. The effect of emotional labor on emotional exhaustion is also significant. 4. Teachers are prone to be emotionally exhausted by abusive supervision, and be mediated by emotional labor. The results are provided to the related authorities with a view to improving the educational environment of schools in Taiwan.

中文摘要 i
英文摘要 ii
誌謝 iii
目錄 iv
表目錄 v
圖目錄 vi
第一章 緒論 1
1.1 背景與動機 1
1.2 研究目的 4
1.3 研究程序與流程 5

第二章 文獻探討 6
2.1 不當督導 6
2.2 情緒勞務 12
2.3 情緒耗竭 19
2.4 不當督導、情緒勞務與情緒耗竭各變項之間的關係 25

第三章 研究方法 32
3.1 研究架構 32
3.2 研究假說 33
3.3 研究變數之操作性定義與衡量 34
3.4 抽樣及樣本分析 37
3.5 資料分析方法 40

第四章 研究結果分析與討論 42
4.1 研究變項基本特性資料分析 42
4.2 相關分析 45
4.3 各量表之信度分析 47
4.4 各研究構面間之複迴歸分析 49
4.5 研究假設檢定結果 53

第五章 結論與建議 54
5.1 結論 54
5.2 建議 56
參考文獻 59
附錄 67

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