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研究生:曹巧苓
研究生(外文):Chiao-Ling Tsao
論文名稱:角色壓力、工作滿意度與離職傾向關係之研究
論文名稱(外文):A Study on the Relationships among Role Stress, Job Satisfaction and Turnover Intention
指導教授:曾耀煌曾耀煌引用關係
指導教授(外文):Yao-Huang Tseng
口試委員:莊錦賜曾清枝曾耀煌
口試日期:2015-01-07
學位類別:碩士
校院名稱:大葉大學
系所名稱:企業管理學系碩士班
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2015
畢業學年度:103
語文別:中文
論文頁數:114
中文關鍵詞:角色壓力工作滿意度離職傾向
外文關鍵詞:role stressjob satisfactionturnover intention
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  近年少子化影響逐漸擴大,各大學面臨嚴峻的考驗,學校教職員更是被賦予多重的角色與工作,而人事人員的角色壓力日益增加,是否將影響工作滿意度,甚至提高離職意願,仍對學校造成間接的影響,此為學校應關注之課題。本研究以探討大專校院人事人員之角色壓力、工作滿意度與離職傾向三變數彼此交互影響的關係,期能為大專校院經營者提供良好之管理建議。
本研究透過文獻探討確立研究架構與研究假設後,引用學者之量表發展本研究問卷,針對全國大專校院人事人員進行網路調查,總計回收有效樣本207份,調查資料透過統計軟體SPSS 20.0及AMOS 21.0進行驗證及統計分析。
研究結論發現:
一、角色壓力越大,工作滿意度越低。
二、工作滿意度越低,離職傾向越高。
三、角色壓力越大,離職傾向也越高。
四、工作滿意度在角色壓力與離職傾向具有中介效果。
五、女性的角色壓力比男性高;工作滿意度比男性低。
六、公立大專校院人事人員之離職傾向比私立大專校院高。
七、年齡小者:角色壓力大、工作滿意度低、離職傾向高;年齡大者:角色壓力小、工作滿意度高、離職傾向低。
八、年資短者:工作滿意度低、離職傾向高;年資長者:工作滿意度高、離職傾向低。
最後對經營者在管理實務上,提出建議供參考,期能降低員工角色壓力,提高工作滿意度,並降低員工離職的意向,減少員工離職的可能,避免人力資源浪費與流失。
The impact of declining birth rate increases gradually in recent years and the universities face serious challenges. Multiple roles and tasks are assigned to the teachers and staffs of schools. The role stress of the personnel staffs increases day by day for which it may have significantly negative effect on job satisfaction and turnover intention. This may cause indirect impact to schools so they should be concerned about this issue. This study is to explore the reciprocal effect of variables, including role stress, job satisfaction, and turnover intention of the personnel staffs of universities. It is expected to provide good management suggestion to administrators of universities.
Through the literature review, this study establishes the conceptual framework and research hypothesis followed by introducing the scales from scholars to develop the questionnaire of this study. The survey has been conducted by online questionnaire for the personnel staffs of the universities. Totally 207 valid samples have been received. The data was verified and analyzed by statistical software SPSS20.0 and AMOS 21.0.
The conclusions of the study include:
1.The higher role stress, the lower job satisfaction.
2.The lower job satisfaction, the higher turnover intention.
3.The higher role stress, the higher turnover intention.
4.Job satisfaction has mediation effect on role stress and turnover intention.
5.Females tend to have a higher level of role stress and less job satisfaction than males.
6.The staff turnover intention percentage in public colleges is higher than in private colleges.
7.Staff of a younger age have higher role stress, lower job satisfaction and a higher turnover intention. Staff of an older age have lower role stress, higher job satisfaction and a lower turnover intention.
8.Staff with less working experience have lower job satisfaction and a higher turnover rate. Staff with more working experience have higher job satisfaction and a lower turnover rate.
Finally, the suggestion on management is proposed to the administrator. It is expected to lower the role stress of staffs and increase the job satisfaction. Besides, it should also benefit lowering the turnover intention and turnover possibility of staffs, and avoiding the waste and loss of human resources.
封面內頁
中文摘要iii
英文摘要v
誌謝vii
目錄viii
表目錄x
圖目錄xii
第一章 緒論1
第一節 研究背景和動機1
第二節 研究目的3
第三節 研究範圍3
第四節 研究流程4
第二章 文獻探討5
第一節 角色壓力5
第二節 工作滿意度13
第三節 離職傾向16
第四節 角色壓力、工作滿意度與離職傾向之相關研究19
第三章 研究方法25
第一節 研究架構25
第二節 研究假設26
第三節 變數的操作型定義和衡量26
第四節 問卷與抽樣設計30
第五節 統計分析方法33
第四章 實證分析37
第一節 敘述性統計分析37
第二節 人口特性與研究變數之關係49
第三節 驗證性因素分析55
第四節 資料分析與檢驗63
第五節 信度與效度分析67
第六節 整體結構模式驗證70
第七節 討論74
第五章 結論與建議77
第一節 研究結論77
第二節 管理意涵79
第三節 研究限制與後續研究建議80
參考文獻83
附錄A 103學年度大專校院名錄104
附錄B 調查問卷110


一、中文部分

Gareth R. Jones (2009),組織理論與管理-理論與個案(第四版)(楊仁壽、許碧芬、俞慧芸譯),台北:台灣培生教育出版股份有限公司,(原文於2005年出版)。

Hollenbeck, J. R., Gerhart, B., & Wright, P. M. (2004),人力資源管理(第四版)(王精文譯),台北:雙葉書廊有限公司。(原文於2004出版)。

MBA智庫.百科,什麼是工作滿意度[線上資料],來源http://wiki.mbalib.com/zh-tw/%E5%B7%A5%E4%BD%9C%E6%BB%A1%E6%84%8F%E5%BA%A6 [2014, Oct 20].

Raymond A. Noe, John R. Hollenbeck, Barry Gerhart and Patrick M. Wrigh(2012)人力資源管理(第四版)(王精文編譯),台北:雙葉書廊有限公司。

何青雲(2013),大專校院校安人員工作壓力與離職傾向關係之研究,國立彰化師範大學工業教育與技職行政管理碩士班碩士論文,彰化。

何雪真(2002),國立大學人事人員角色知覺、角色壓力與壓力反應之研究,國立台北師範學院國民教育研究所碩士論文,台北。

李明達(2013),角色衝突、角色模糊、工作績效、工作滿意度、工作耗竭與離職傾向關係之研究,國立臺北商業技術學院商學研究所碩士論文,台北。

李炎宗(2009),工作滿意度與離職傾向之關係研究-以臺北市政府所屬機關人事人員為例,國立臺灣師範大學工業科技教育學系碩士論文,台北。

李城忠(2011),應用統計學-量化研究SPSS範例分析,台北:新文京開發出版股分有限公司。

李麗素(2005),桃園縣國民小學人事人員角色壓力與組織承諾之研究,國立台北師範學院教育政策與管理研究所碩士論文,台北。

周玉華(2010),情緒智力、職場支持、角色壓力與員工工作滿足感之關係研究-以台灣餐旅業為例,輔仁大學餐旅管理學系碩士班碩士論文,台北。

林芝華(2013),人格特質、組織激勵制度、工作壓力與離職傾向之關聯性探討-以資訊科技產業業務人員為例,國立成功大學高階經營管理碩士論文,台南。

林步瑛(2010),鄉鎮市區公所主(會)計人員組織承諾、角色壓力與工作滿意度之關聯性研究,國立彰化師範大學工業教育與技術學系技職行政管理碩士班,彰化。

林坤彥(2011),國民中學事務組長工作壓力與離職傾向關係之研究,國立彰化師範大學商業教育學系行政管理碩士班碩士論文,彰化。

林鈞福(2005),國立高級中等學校人事人員角色壓力與職業倦怠關係之研究,佛光人文社會學院管理學研究所碩士論文,宜蘭。

林蒼彬(2001),人事人員角色壓力,組織承諾與離職傾向關係之研究,國立中正大學勞工研究所碩士論文,嘉義。

林燦螢、鄭灜川、金傳蓬(2012),人力資源管理,台北:雙葉書廊有限公司。

邱太謙(2013),護理人員工作要求、角色壓力、工作倦怠及離職傾向之影響性研究-以工作壓力為干擾變數,南華大學企業管理系管理科學碩士班碩士論文,嘉義。

施沛鈃(2008),就業服務員之情緒勞務、工作滿意度、工作倦怠與離職傾向之相關研究,國立彰化師範大學復健諮商研究所碩士文,彰化。

范華容(2008),我國女性軍訓教官人格特質、角色壓力與工作滿意度關係之研究,國立臺灣師範大學教育學系在職進修碩士班碩士論文,台北。

張偉豪(2011),SEM論文寫作不求人,高雄:三星統計服務有限公司。

莊仁馨(2009),桃園縣國民小學人事人員角色知覺與工作滿意度之研究,國立臺北教育大學教育經營與管理研究所碩士論文,台北。

莊淳琳(2010),預算強調對政府主計人員反功能行為之影響:角色壓力與工作相關壓力之中介效果,國立彰化師範大學會計學系研究所碩士論文,彰化。

莊鴻林(2013),農業基層公務員工作壓力與離職傾向之研究-以彰化縣為例,國立彰化師範大學商業教育學系行政管理碩士班碩士論文,彰化。

許惠茹(2010),教育行政機關公務人員知覺主管領導型態、工作滿意度與離職傾向之研究,國立彰化師範大學教育研究所碩士論文,彰化。

許惠萍(2013),臺中市國民中學特教教師知覺角色壓力與學校組織氣氛之研究,國立彰化師範大學特殊教育學系特殊教育教學碩士班碩士論文,彰化。

郭書銘(2013),身心障礙福利機構社工員特教專業知能、自我效能、角色壓力之相關研究,國立嘉義大學師範學院特殊教育研究所碩士論文,嘉義。

郭詔維(2012),國民小學教師兼任教學組長工作價值觀、工作滿意度與離職傾向關係之研究,國立臺南大學教育學系教育行政碩士在職專班碩士論文,台南。

陳淑櫻(2010),預算控制系統對主計人員短期導向之影響-角色壓力及資訊不對稱的效果,國立彰化師範大學會計學系碩士論文,彰化。

陳德宗(2005),學校人事人員的角色期望、角色壓力、角色踐行、組織承諾與工作倦怠之關聯性研究-以嘉義縣市高中職國中國小為例,南華大學管理科學研究所碩士論文,嘉義。

黃建興(2008),公路監理機關內部服務品質、員工工作滿意度與離職傾向關係之研究-以臺中區監理所為例,國立彰化師範大學工業教育與技術學系技職行政管理碩士班碩士論文,彰化。

榮泰生(2011),AMOS與研究方法(四版),台北:五南圖書出版股份有限公司。

劉利義(2013),「轉換型領導風格對離職傾向之影響-報酬滿足之調節效果」,靜宜大學管理碩士在職專班碩士論文,台中。

劉芬伶(2013),雙北市公立國民中學教師角色壓力與教師效能之研究,國立彰化師範大學工業教育與技術學系工業教育教學碩士班碩士論文,彰化。

劉康民(2011),人事人員角色壓力、雙組織承諾與職涯滿足關係之研究-以高雄市政府人事處所屬機構為例,國立高雄應用科技大學人力資源發展系(所)碩士論文,高雄。

潘怡婷(2013),不同世代工作者之人格特質、工作價值觀、組織氣侯、工作滿意度對離職傾向之影響研究,東海大學高階經營管理碩士在職專班(研究所)碩士論文,台中。

謝淑霜(2010),中部五縣市主計人員角色壓力、雙軌組織承諾與組織公民行為之相關研究,國立彰化師範大學工業教育與技術學系技職行政管理碩士班碩士論文,彰化。

簡秀韻(2013),人事人員組織公民行為與工作滿意度之研究-以彰化縣政府為例,國立彰化師範大學商業教育學系行政管理碩士班碩士論文,彰化。

顏永興(2010),大學校院教務處行政人員角色壓力、工作滿足與組織公民行為之研究,國立彰化師範大學工業教育與技術學系碩士論文,彰化。

二、英文部分

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Bakker, A. B., Demerouti, E., & Verbeke, W. (2004). Using the job demands‐resources model to predict burnout and performance. Human resource management, 43(1), 83-104.

Baotham, S., Hongkhuntod, W., & Rattanajun, S. (2010). The effects of job satisfaction and organizational commitment on voluntary turnover intentions of thai employees in the new university. Review of Business Research, 10(1), 73-82.

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Bedeian, A. G., & Armenakis, A. A. (1981). A path-analytic study of the consequences of role conflict and ambiguity. Academy of management journal, 24(2), 417-424.

Bedeian, A. G., Kemery, E. R., & Pizzolatto, A. B. (1991). Career commitment and expected utility of present job as predictors of turnover intentions and turnover behavior. Journal of Vocational Behavior, 39(3), 331-343.
Behrman, D. N., & Perreault Jr, W. D. (1984). A role stress model of the performance and satisfaction of industrial salespersons. The Journal of Marketing, 48(4), 9-21.

Boles, J. S., Wood, J. A., & Johnson, J. (2003). Interrelationships of role conflict, role ambiguity, and work-family conflict with different facets of job satisfaction and the moderating effects of gender. Journal of Personal Selling and Sales Management, 23(2), 99-113.

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Bretz, R. D., Boudreau, J. W., & Judge, T. A. (1994). Job search behavior of employed managers. Personnel Psychology, 47(2), 275-301.

Brief, A. P., & Aldag, R. J. (1976). Correlates of role indices. Journal of Applied Psychology, 61(4), 468-72.

Brief, A. P., Van Sell, M., Aldag, R. J., & Melone, N. (1979). Anticipatory socialization and role stress among registered nurses. Journal of Health and Social Behavior, 20(2), 161-166.

Brooke, P. P., Russell, D. W., & Price, J. L. (1988). Discriminant validation of measures of job satisfaction, job involvement, and organizational commitment. Journal of applied psychology, 73(2), 139.

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Chang, E. M., Hancock, K. M., Johnson, A., Daly, J., & Jackson, D. (2005). Role stress in nurses: Review of related factors and strategies for moving forward. Nursing & Health Sciences, 7(1), 57-65.

Cherniss, C. (1993). Role of professional self-efficacy in the etiology and amelioration of burnout.

Cook, J. D., Hepworth, S. J., & Toby, D. Wall, and Peter B. Warr. (1981). The experience of work: A compendium and review of 249 measures and their use.

Cooper, C. L., & Marshall, J. (1976). Occupational sources of stress: A review of the literature relating to coronary heart disease and mental ill health. Journal of occupational psychology, 49(1), 11-28.

Coverman, S. (1989). Role overload, role conflict, and stress: Addressing consequences of multiple role demands. Social forces, 67(4), 965-982.

Cranny, C. J., Smith, P. C., & Stone, E. F. (1992). Job satisfaction: How people feel about their jobs and how it affects their performance. New York, NY: Lexington Books.

Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001). The job demands-resources model of burnout. Journal of Applied psychology, 86(3), 499.

Dubinsky, A. J., & Mattson, B. E. (1979). Consequences of role-conflict and ambiguity experienced by retail salespeople. Journal of Retailing, 55(4), 70-86.

Fields, D., Dingman, M. E., Roman, P. M., & Blum, T. C. (2005). Exploring predictors of alternative job changes. Journal of Occupational and Organizational Psychology, 78(1), 63-82.

Fisher, C. D., & Gitelson, R. (1983). A meta-analysis of the correlates of role conflict and ambiguity. Journal of applied psychology, 68(2), 320-33.

Fishbein, M., & Ajzen, I. (1975). Belief, attitude, intention, and behavior: An introduction to theory and research. Reading, MA: Addison-Wesley.

Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of marketing research, 18(1), 39-50.

Glazer, S., & Beehr, T. A. (2005). Consistency of implications of three role stressors across four countries. Journal of Organizational Behavior, 26(5), 467-487.

Griffeth, R. W., & Hom, P. W. (1995). The employee turnover process. Research in personnel and human resources management, 13(3), 245-93.

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