一、中文部分
王永康(2012)。情境式危機溝通理論之貫時性研究。大葉大學人力資源暨公共關係學系研究所碩士論文,未出版,彰化縣。吳宗立(2005)。學校危機管理案例分析。教育研究與發展期刊,1(2),135-154。吳宜蓁(1999)。腸病毒風暴的危機溝通與媒體效能-危機溝通模式的檢測與建構。中華傳播學會1999年年會發表之論文。嘉義,台灣。
吳育沛、簡華妏(2009)譯。Heppner, P. P. & Heppner, M. J. 原著。研究論文寫作:撰寫與投稿的武功袐笈。台北新加坡商聖智學習。
姚惠忠(2014)。恐懼與生氣情緒在危機溝通中的角色。中華傳播學刊,25,193-222。食品藥物管理局(2013)。藥物食品安全週報。藥物食品安全週報,第401期,1-3。
曹中瑋(1997)。情緒的認識與掌控。學生輔導,51,26-39。葉重新(2000)。心理學。台北市:心理出版社。
謝蕙春、錢靜怡(2006)。社區犯罪事件對民眾被害恐懼之影響與策略─以高市某實際案件為例。台灣心理學會第45屆年會。台北,台灣。
二、英文部分
An, S. K. & Gower K. K. (2009). How do the news media frame crises? A content analysis of crisis news coverage. Public Relations Review, 35(2), 107-112.
Benoit, W. L. (1997). Image Repair Discourse and Crisis Communication. Public Relations Review, 23(2), 177-186.
Benson, J. A. 1988. “Crisis revised: An Analysis of Strategies Used by Tylenol in the second Tampering Episode.”Central States Speech Journal 39:49-66.
Boomsma, A. (2000). Reporting analyses of covariance structures. Structural Equation Modeling, 7, 461-483.
Brave, S., & Nass, C. (2002). Emotion in human-computer interaction. New York: Lawrence Erlbaum Associates.
Choi, Y., & Lin, Y. H. (2009a). Consumer response to crisis: exploring the concept of involvement in Mattel product recalls. Public Relations Review, 35(1), 18-22.
Choi, Y., & Lin, Y. H. (2009b). Consumer responses to Mattel product recalls posted on online bulletin boards: Exploring two type of emotion, Journal of Public Relations Research, 21(2), 198-207.
Claeys, A. -S., Cauberghe, V., & Vyncke, P. (2010). Restoring reputations in times of crisis: An experimental study of the Situational Crisis Communication Theory and the moderating effects of locus of control. Public Relations Review, 36(3), 256-262.
Coombs, W. T. (2004). Impact of past crises on current crisis communication. Journal of Business Communication,41(3), 265-289.
Coombs, W. T. (2006). The protective powers of crisis response strategies: managing reputational assets during a crisis. Journal of Promotion Management, 12, 241-259.
Coombs, W. T. (2007). Protecting organization reputations during a crisis: the development & application of situational crisis communication theory. Corporate Reputation Review, 10(3), 163-176.
Coombs, W. T., & Holladay, S. J. (2001). An extended examination of the crisis situation: A fusion of the relational management and symbolic approaches. Journal of Public Relations Research, 13, 321-340.
Coombs, W. T., & Holladay, S. J. (2002). Helping crisis managers protect reputational assets: initial tests of the situational crisis communication theory. Management Communication Quarterly, 16(2), 165-186.
Coombs, W. T., & Holladay, S. J. (2007). The negative communication dynamic: exploring the impact of stakeholder affect on behavioral intention. Journal of Communication Management, 11(4), 300-312.
Coombs, W. T., & Holladay, S. J. (2008). Comparing apology to equivalent crisis response strategies: clarifying apology’s role & value in crisis communication, Public Relations Review, 34(3), 252- 257.
Coombs, W. T., & Holladay, S. J. (2009). Further explorations of post-crisis communication: effects of media & response strategies on perceptions & intentions, Public Relations Review, 35(1), 1- 6.
Cowden, Craig R. (2005). Worry and its Relationship to Shyness, North American Journal of Psychology, 7(1), 59-70.
Frijda, N. H., Kuipers, P., & Schure, E. (1989). Relations among emotion, appraisal, and emotional action readiness. Journal of Personality and Social Psychology, 57, 212–228.
Hearit, K. M. (2006). Crisis management by apology: corporate response to allegations of wrongdoing. NJ: Lawrence Erlbaum Associates.
Holbrook, M. B. (1994). The nature of customer value in Service Quality. New Directions in Theory and Practice (pp.21-71). London: Sage Publications.
Hoyle, R. H., & Panter, A.T. (1995). Writing about structural Equation models. In R. H. Hoyle (ed.), Structural equation modeling: Concepts issues, and applications (pp.158-176). Thousand Oaks, CA: Sage,.
Jackson, D. L., Gillaspy, J. A., & Purc-Stephenson, R. (2009). Reporting practices in confirmatory factor analysis: An overview and some recommendations. Psychological methods, 14(1), 6-23.
Joreskog, K. G. & Sörbom, D. (1996). LISREL 8: User’s reference guide. Chicago: Scientific Software International.
Jin, Y. (2009). The effects of public’s cognitive appraisal of emotions in crises on crisis coping and strategy assessment. Public Relations Review, 35, 310-313.
Kim, J. R. & Kim, J. N. (2010). A theoretical perspective on “fear” as an organizational motivator for initiating public relations activities. Public Relations Review, 36, 184-186.
Kim, H. K., & Niederdeppe, J. (2013). The role of emotional response during an H1N1 influenza pandemic on a college campus. Journal of Public Relations Research, 25, 30-50.
Lazarus, R. S. (2000). How emotions influence performance in competitive sports. The Sport Psychologist, 14(3), 229-252.
Lee, S., & Chung, S. (2012). Corporate apology and crisis communication: The effect of responsibility admittance and sympathetic expression on public’s anger relief. Public Relations Review, 38, 932-934.
McDougall, W. (1928). Emotion and feeling distinguished. In M. L. Reymert (Ed.), Feelings and Emotions. Worcester: Clark University Press.
McDonald, L., & Hartel, C. E. J. (2000). Applying the involvement construct to organizational crises. In Proceedings of the Australian and New Zealand Marketing Academy Conference (pp. 799–803). Gold Coast, Australia: Griffith University, Department of Marketing.
McDonald, L. M., Sparks, B., & Glendon, A. I. (2010). Stakeholder reaction to company crisis communication & causes. Public Relations Review, 36, 263-271.
McDonald, R. P., & Ho, M. H. R. (2002). Principles and practice in reporting structural equation analyses. Psychological Methods. 7, 64-82.
Pang, A., Jin, Y., & Cameron, G. T. (2009, March). Final stage development of the Integrated Crisis Mapping (ICM) model in crisis communication: The myth of low engagement in crisis. Paper presented at the 12th International Public Relations Research Conference, Miami, FL.
Plutchik, R. (1994). The psychology and biology of emotions. New York: HarperCollins.
Schreiber, J. B. (2008). Core reporting practices in structural equation modeling. Administrative Pharmacy, 4, 83-97.
Schreiber, J. B., Nora, A., Stage, F. K., Barlow, E. A., & King, J. (2006). Reporting structural equation modeling and confirmatory factor analysis results: A review. The Journal of Educational Research, 99, 323-337.
Schumacker, R. E., & Lomax, R. G. (2004). A beginner’s guide to structural equation modeling. (2th ed.). Mahwah, NJ: Lawrence Erlbaum Associates.
Utz, S., Schultz, F., & Glocka, S. (2013). Crisis communication online: How medium, crisis type and emotions affected public reactions in the Fukushima Daiichi nuclear disaster. Public Relations Review, 39, 40-46.
Vaillant, L. M. (1997). Changing character, Short-term anxiety-regulating psychotherapy for restructuring defenses, affects, and attachment. New York: Basic Books.
Watson, D. (2000). Mood and temperament. New York: Guilford Press.
Weiner, B. (1986). An attribution theory of motivation and emotion. New York, NY: Springer-Verlag.
三、網路部分
王暄茹(2013)。「毒澱粉」與洗腎無關!必學4招吃得安心。康健雜誌,來源:
http://www.commonhealth.com.tw/article/article.action?id=5049494