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研究生:廖元良
研究生(外文):Yuan-Liang Liao
論文名稱:人力資源人員專業職能對訓練成效之影響-以人才發展品質管理系統認同度為調節變項
論文名稱(外文):The Impact of the Competency of Human Resource Staffs on Training Performance: The Identification of Talent Development Quality-management System as a Moderator
指導教授:林益永林益永引用關係
指導教授(外文):Yih-Yeong Lin
口試委員:趙子文黃孟儒李介至
口試委員(外文):Tzu-Wen ChaoMeng-Ju HuangJie-Jhih Li
口試日期:2015-06-05
學位類別:碩士
校院名稱:修平科技大學
系所名稱:人力資源管理與發展碩士班
學門:商業及管理學門
學類:其他商業及管理學類
論文種類:學術論文
論文出版年:2015
畢業學年度:103
語文別:中文
論文頁數:110
中文關鍵詞:職能訓練成效人才發展品質管理系統TTQS
外文關鍵詞:CompetencyTraining PerformanceTalent Quality-management System
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隨著產業發展逐漸邁向知識經濟時代,企業對於人才的需求也更趨重視,投入更多教育訓練方案來強化人力資本,各國政府為協助企業發展人力資本,提升國家競爭力,遂推動訓練品質管理系統,進而發展職能模型,透過職能發展,了解企業人力缺口與需求,運用於人員的招募媒合、輪調甄選、績效考核、薪酬管理及訓練發展等。此外,透過人力資源職能評鑑,協助主管與員工瞭解何種職能是組織人才發展所需要的,何種職能透過訓練方案之執行可以產生卓越之績效。
本研究主要探討人力資源人員專業職能與人才發展品質管理系統認同度對訓練成效的影響。採用問卷調查量化統計分析,以中彰投地區近年來實際參與勞動部勞動力發展署「人才發展品質管理系統(TTQS)」計畫之,中小企業單位及民間組織團體人力資源管理部門及其從業人員為調查樣本研究對象,採網路及紙本問卷併行發放,問卷回收196份,有效問卷160份,問卷回收有效率為65.84%。本研究採用項目分析、相關分析確認相關性,以探索性因素分析進行效度驗證,以及階層迴歸分析進行研究假設驗證與相關分析。分析結果獲致結論包括:
一、人力資源人員專業職能對訓練成效有顯著的正向關係。
二、人才發展品質管理系統認同度對訓練成效有顯著的正向關係。
三、人才發展品質管理系統認同度在人力資源人員專業職能與訓練成效間不具有調節效果。

With the industry development gradually heading towards the knowledge economy era, business demand for talent has been taken more seriously. More education and training programs have been invested to strengthen human capital. Various countries’ governments, with a view to helping businesses develop human capital, enhance national competitiveness, promote training quality management systems, and then develop functional model. Through functional development, understand corporate human gap and demand. It is used to recruit and match personnel, for rotation selection, performance appraisal, compensation management and training development, etc. In addition, through the human resource function evaluation, help managers and employees understand what competency are needed for organization talent development, which competency can produce excellent performance through the implementation of training programs.
This study focuses on the exploration on impact of the human resource personnel professional function and talent development quality management system recognition on the effectiveness of the training, employing questionnaire to quantify statistical analysis. The human resource management departments and their employees in SME units and civil organization societies in Taichung, Changhua, and Nantou region in recent years actually involved in the Ministry of Labor Workforce Development Agency’s "talent development quality management system" program are envisaged as the survey sample object of study. The Internet and paper questionnaires are adopted to distribute in parallel, 196 questionnaires collected, among which 160 questionnaires are valid. The effective rate of questionnaires collection is 65.84%. This study adopts item analysis, correlation analysis to confirm the correlation, by means of exploratory factor analysis validates efficiency, and by way of hierarchical regression analysis verifies the research hypothesis and conducts correlation analysis. The analytical results attain conclusions including:
I. Human resources staff professional competency have significant positive relationship for the effectiveness of training.
II. The talent development quality management system recognition has significant positive relationship for the effectiveness of training.
III. The talent development quality management system recognition does not have the moderating effect between human resources staff professional competency and training effectiveness.

中文摘要 i
Abstract ii
目錄 iv
表目錄 vi
圖目錄 viii
第一章 緒論 1
第一節 研究動機 1
第二節 研究目的 3
第三節 研究問題 3
第四節 研究範圍 4
第五節 研究重要性 5
第六節 研究限制 6
第七節 研究程序與論文架構 7
第二章 文獻探討 10
第一節 人力資源人員專業職能 10
第二節 訓練成效 20
第三節 人才發展品質管理系統 34
第四節 人力資源人員專業職能與訓練成效之關係 40
第五節 人才發展品質管理系統認同度與訓練成效之關係 43
第六節 人力資源人員專業職能、訓練成效及人才發展品質管理系統之關係 46
第三章 研究方法與實施 49
第一節 研究架構 49
第二節 研究假設 50
第三節 研究變項操作性定義 51
第四節 研究對象 54
第五節 問卷設計與調查過程 54
第六節 信度與效度 61
第七節 資料分析方法 63
第四章 研究結果與討論 65
第一節 樣本描述 65
第二節 項目分析 69
第三節 研究模式各變項變數之相關分析 74
第四節 研究模式因素分析 77
第五節 人力資源人員專業職能、訓練成效與人才發展品質管理系統認同度之迴歸分析 84
第六節 假設驗證結果 86
第五章 結論與建議 87
第一節 研究發現與結論 87
第二節 管理與實務意涵 89
第三節 研究限制與建議 90
參考文獻 92
附錄一 研究問卷 103

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