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研究生:劉靜娟
研究生(外文):Jing-Juan Liu
論文名稱:建構軟體即服務(SaaS)供應商評選指標:以Social CRM為例
論文名稱(外文):Constructing Selection Indicators for Software as a Service Providers:An Example of Social CRM
指導教授:張俊陽張俊陽引用關係
指導教授(外文):Chun-Yang Chang
口試委員:郭英峰吳建興張俊陽
口試委員(外文):Ying-Feng KuoChien-hsing WuChun-Yang Chang
口試日期:2012-07-25
學位類別:碩士
校院名稱:國立高雄應用科技大學
系所名稱:資訊管理系碩士在職專班
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2014
畢業學年度:102
語文別:中文
論文頁數:65
中文關鍵詞:SaaS供應商修正式德菲法修正後資訊系統成功模式品質機能展開知覺價值
外文關鍵詞:Software as a Service ProvidersModified Delphi MethodInformation System Success ModelQuality Function DeploymentPerceived Value
相關次數:
  • 被引用被引用:1
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  • 下載下載:37
  • 收藏至我的研究室書目清單書目收藏:1
本研究目的為建構SaaS供應商之評選指標,首先以SaaS相關特性,結合修正後資訊系統成功模式為基礎,同時整合QFD使用者需求,推導出雛型指標,然後藉由知覺價值觀點來修正SaaS之雛型指標。接著再利用修正式德菲法結合品質機能展開的精神,針對8位SaaS專家進行問卷調查與指標修正。本研究提出資訊品質、系統品質、服務品質及知覺價值四個構面共38項評選指標;且提供「Social CRM」為範例,以說明指標的用法。本研究結果可做為評選SaaS供應商的參考準則,也可讓SaaS供應商了解使用者與企業所重視的構面,並依據關鍵指標修正其功能及品質設計,作為規劃與業務推廣之參考。
This study tries to construct the selection indicators for Software as a Service Providers. First, this study is based on Information System Success Model. It furthermore combined property of the Quality Function Deployment, user requirement and to build basic indicators. Next, modified the research structure by Perceived Value. Then, the spirit of the Quality Function Deployment combined with Modified Delphi Method, the basic indicators are modified according to the suggestions provided by 8 experts by questionnaires. Lastly, this study proposed 4 dimensions: information quality, system quality, service quality and perceived value, with 38 selection indicators. In order to explain how to use the indicators to selection SaaS Providers, the example, Social CRM is provided in this study as well. The findings of this study could become guidelines for enterprises to selection SaaS Providers. Furthermore, SaaS providers can know more about what users and enterprises expect and then adjust the function for their future design.
目錄
中文摘要 --------------------------------------------------------------------------------
英文摘要 --------------------------------------------------------------------------------
誌謝 --------------------------------------------------------------------------------
目錄 --------------------------------------------------------------------------------
表目錄 --------------------------------------------------------------------------------
圖目錄 --------------------------------------------------------------------------------
一、 緒論--------------------------------------------------------------------------
1.1 研究背景--------------------------------------------------------------------
1.2 研究動機與目的-----------------------------------------------------------
1.3 論文架構--------------------------------------------------------------------
二、 文獻探討--------------------------------------------------------------------
2.1 修正式德菲法--------------------------------------------------------------
2.2 品質機能展開法----------------------------------------------------------------
2.3 修正後資訊系統成功模式---------------------------------------------------
2.4 SaaS供應商評選研究---------------------------------------------------------
2.4.1 供應商評選指標----------------------------------------------------------------
2.4.2 資訊系統供應商評選指標---------------------------------------------------
2.4.3 軟體即服務之特性-------------------------------------------------------------
2.5 知覺價值--------------------------------------------------------------------------
三、 研究方法--------------------------------------------------------------------
3.1 第一階段:雛型指標設計-------------------------------------------------
3.2 第二階段:雛型指標修正與分析----------------------------------------
3.3 第三階段:雛型指標精簡-------------------------------------------------
四、 SaaS供應商評選指標之發展與結果-------------------------------------
4.1 第一階段:雛型指標設計之結果----------------------------------------
4.2 第二階段:雛型指標修正與分析之結果-------------------------------
4.3 第三階段:雛型指標精簡之結果----------------------------------------
4.4 個案範例--------------------------------------------------------------------------
五、 結論與建議-----------------------------------------------------------------
5.1 研究貢獻--------------------------------------------------------------------
5.2 管理意涵--------------------------------------------------------------------
5.3 研究限制--------------------------------------------------------------------
5.4 未來研究建議--------------------------------------------------------------
參考文獻 --------------------------------------------------------------------------------
附錄一 專家學者名單--------------------------------------------------------------
附錄二 第一回合修正式德菲法調查問卷--------------------------------------
附錄三 第三回合修正式德菲法調查問卷--------------------------------------

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