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研究生:羅勝文
研究生(外文):Sheng-wen Lo
論文名稱:人情智能對感知的情緒貼圖使用恰當性之影響
論文名稱(外文):The impact of personal intelligence on the appropriateness of emotional sticker usage
指導教授:林子銘林子銘引用關係何靖遠何靖遠引用關係
指導教授(外文):Tzu-ming LinChin-yuan Ho
學位類別:博士
校院名稱:國立中央大學
系所名稱:資訊管理學系
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2015
畢業學年度:103
語文別:中文
論文頁數:321
中文關鍵詞:人情智能情緒貼圖臉部表情解釋能力
外文關鍵詞:personal intelligenceemotional stickerfacial expression recognition
相關次數:
  • 被引用被引用:2
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情緒貼圖已成為電腦輔助溝通(CMC)的主流語言之一,它不但能彌補網路人際互動中非語言行為的不足,同時也成為傳遞情緒的主要工具。不恰當地使用情緒貼圖可能造成雙方誤會,相關案例屢見不鮮,然而卻很少研究探討哪些因素會影響情緒貼圖使用的恰當性。本研究提出「情緒貼圖使用恰當性」此一概念,植基於情緒貼圖(含表情符號)、電腦輔助溝通情緒表達和人際敏感度等研究之定義,我們將其定義為訊息傳遞者能依據溝通主題及其與對方的社會關係,包括性別異同、社會地位和關係親疏等,選擇能表達其情緒類型與強度的情緒貼圖。本研究也根據研究文獻和實務工具發展此一概念的測量工具,探討人情智能如何透過臉部表情解釋能力對感知的情緒貼圖使用恰當性所產生的影響。
本研究針對相當多元的大學在校生和職場人士施測,發現人情智能(人際智能及內省智能)及臉部表情解釋能力較高的人,其感知的情緒貼圖使用恰當性也較高;內省智能較高的人也會有較好的複合臉部表情解釋能力。針對社會關係變數分析,本研究發現人情智能較高的人,在面對各種社會地位、異性、或關係較疏遠的人時,都將表現出較高程度的感知的情緒貼圖使用恰當性。所謂知人者智,自知者明。當我們使用電腦輔助溝通的情緒貼圖與他人溝通時,要能審視當時的情境和彼此的關係,慎選能適當地反應個人情緒的貼圖,才是溝通的明智之舉。

Emotional stickers have become very prevalent in recent years. Not only does it make up for the lack of nonverbal behavior in CMC (computer mediated communication), but also it’s a viable instrument for online emotional expression. Many cases have shown that the inappropriate use of emotional stickers may cause miscommunication between CMC users; however, very few studies about how to use emotional stickers appropriately can be found. We proposed a construct of the appropriateness of emotional sticker usage. It is defined, based on the literature of emotional sticker (emoticon), emotional expression in CMC, interpersonal sensitivity, CMC users can choose an emotional sticker reflecting his/her emotional status according to the communication objective and the relationship factors, including gender, relative social status, and the relationship time between the sender and the receiver. We then developed its measurement tool, and studied the impact of personal intelligence (PI) on the perceived appropriateness of emotional sticker usage.
The survey from multiple sources of universities full-time and part-time students revealed that both PI and the face recognition is positively correlated with the perceived appropriateness of emotional sticker usage. Intra-personal intelligence, one dimension of PI, is positively correlated with the compound emotions recognition. In the analysis of the relationship factors, we found that the perceived appropriateness of emotional sticker usage is higher for those CMC users with higher PI when facing those who are in different social status, unfamiliar persons or of the opposite sex. Who understands the world is learned; who understands the self is enlightened. To conduct effective online communication, people need to choose an emotional sticker reflecting his/her emotional status considering the present context and the relationship factors.

中文摘要.....................................................................................................................................I
英文摘要 ..................................................................................................................................II
誌謝 .........................................................................................................................................III
目錄 ........................................................................................................................................IV
圖目錄 ...................................................................................................................................VII
表目錄 ....................................................................................................................................IX
第一章 緒論 1
第一節 研究背景 2
第二節 研究動機 3
第三節 研究目的 6
第二章 文獻探討 9
第一節 情緒的定義 9
第二節 情緒表達—臉部表情和肢體語言 11
2-2-1 通用性臉部表情研究 11
2-2-2 文化相關的情緒表達研究 16
2-2-3 複合情緒(Compound emotions) 19
2-2-4 肢體語言 22
2-2-5 小結 26
第三節 人情智能 27
2-3-1 與人情智能有關的研究議題 27
2-3-2 人情智能的理論架構 35
2-3-3 人情智能對職涯成功的重要性 46
2-3-4 人情智能的發展技巧 56
2-3-5 小結 60
第四節 情緒貼圖 61
2-4-1 情緒貼圖的研究主流 63
2-4-2 小結 66
第五節 情緒貼圖使用恰當性 66
2-5-1 情緒貼圖使用與社會情境 67
2-5-2 情緒貼圖使用與情緒錯誤溝通 71
2-5-3 小結 73
第三章 研究模式與研究方法 75
第一節 研究模式 75
3-1-1 假說推導 75
3-1-2 變數說明 79
第二節 問卷設計 85
第三節 研究設計 119
3-3-1 研究對象 119
3-3-2 資料分析方法 120
第四章 資料分析與討論 123
第一節 問卷回收情形 123
第二節 信效度分析 128
4-2-1 因素負荷量 129
4-2-2 信度及效度 131
4-2-3 感知的情緒貼圖使用恰當性—項目分析 135
4-2-4 資料轉置作業 140
第三節 平均數比較 142
4-3-1 不同樣本群組在各變數平均數的排名 143
4-3-2 依人口統計變數分群進行平均數比較 151
4-3-3 依情緒貼圖使用情況分群進行平均數比較 156
4-3-4 臉部表情解釋正確率 160
第四節 研究模型檢定及討論 163
4-4-1 研究假說與模型檢定結果 163
4-4-2 社會關係與感知的情緒貼圖使用恰當性 173
4-4-3 大學生樣本比較 174
第五章 結論 178
第一節 研究結論 178
第二節 研究貢獻 180
5-2-1 對學術研究的貢獻 181
5-2-2 對實務的貢獻 182
第三節 研究限制 184
第四節 未來研究建議 186
參考文獻 188
附錄一 臉部影像授權 215
附錄二 第一次前測問卷及結果 218
附錄三 第二次前測問卷及結果 247
附錄四 樣本群組結果分析 276
附錄五 研究使用問卷 295


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