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研究生:鐘亦園
研究生(外文):Yi-Yuan Chung
論文名稱:以隱喻誘引技術探討中高齡者使用智慧型手機之焦慮因素
論文名稱(外文):Apply ZMET to Unveil the Factors of the Smartphone Anxiety of Middle-Aged and Older Adults
指導教授:張瑞觀張瑞觀引用關係
指導教授(外文):Raie-Kuan Chang
學位類別:碩士
校院名稱:國立高雄師範大學
系所名稱:資訊教育研究所
學門:教育學門
學類:專業科目教育學類
論文種類:學術論文
論文出版年:2015
畢業學年度:103
語文別:中文
論文頁數:104
中文關鍵詞:隱喻誘引技術中高齡者科技恐懼電腦焦慮資訊與通訊科技焦慮
外文關鍵詞:ZMETmiddle-aged and older adultstechnolophobiacomputer anxietyinformation and communication technologies anxiety
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智慧型手機融入人們的生活之中,中高齡族群人口日趨增加的環境下,許多中高齡者開始使用智慧型手機。但使用過程因為某些原因產生困難與挑戰,導致焦慮的情緒反應。因此,本研究利用 ZMET(Zaltman metaphor elicitation technique; ZMET)隱喻誘引技術,先讓受訪者填寫行動裝置的焦慮量表,找出重度行動裝置焦慮的受訪者,接著對12位重度行動裝置焦慮的受訪者進行一對一深度訪談,以中高齡者的角度出發,瞭解中高齡族群使用智慧型手機,產生的焦慮因素為何,進而建構出受訪者的心智地圖與共識地圖。研究發現結果主要有七:第一,中高齡者面對科技產生錯誤的認知,以及對科技具有負面態度;第二,學習過程產生的壓力會影響中高齡族群的焦慮程度;第三,當中高齡者與人際之間的互動時,會產生自信心與自尊心的問題;第四,介面呈現對中高齡者來說是難以理解;第五,資訊更新帶來的未知恐懼;第六,中高齡者擔憂誤觸下產生無法挽回的結果;最後,老化現象影響中高齡者使用智慧型手機。
The usage of smartphones has becoming the daily routine of human beings, and the middle-aged and elder smartphone users arises as the middle aged population has increased. However, due to some difficulties and challenges, the reactions of anxiety would occur throughout the smartphone experience. Therefore, this study applied Zaltman Metaphor Elicitation Technique (ZMET) by performing a survey to identify the subjects who have high degree of mobile computer anxiety and selecting 12 respondents to have a one-on-one in-depth interview. From the perspective of middle-aged and elder smartphone users, this study aimed to understand the cause of generating anxiety, furthermore, to construct a mind map and consensus map. The findings of the research imply 4 results: First, the middle-aged and elders tends to have false perception and negative attitude toward the technology; second, the pressure resulted from the learning process will affect the extend of anxiety; third, the elders have problems in self-confidence and self-esteem when interacting with others; fourth, the interface of smartphone is not comprehensive to the middle-aged and elder users; fifth, information update is a fear of the unknown; sixth, users are afraid of causing irreversible results due to unintentional operation; lastly, the impact of aging in middle-aged and elder using smartphones.
目錄
第一章 緒論 1
第一節 研究背景 1
第二節 研究動機與目的 2
第三節 論文架構 4
第二章 文獻探討 7
第一節 科技恐懼 7
第二節 中高齡者面對科技的障礙 20
第三節 ZMET隱喻誘引技術 23
第三章 研究方法 29
第一節 研究設計 29
第二節 隱喻誘引技術 30
第四章 研究結果與分析 31
第一節 訪談結果呈現 32
第五章 結論與建議 81
第一節 研究發現 81
第二節 研究貢獻 84
第三節 研究限制 86
第四節 未來研究 86
參考文獻 88
附錄一:行動裝置焦慮涉入程度 99
附錄二:受訪者提及構念統計表 101
附錄二:受訪者提及構念統計表(續) 102
附錄三:智慧型手機焦慮分類審查表 103


圖次
圖1-1 論文架構圖.......................................................................5
圖2-1研究流程圖........................................................................7
圖4-7-1受訪者06之心智地圖………………...........................67
圖4-7-2受訪者08之心智地圖………………...........................68
圖4-7-3受訪者03之心智地圖………………...........................68
圖4-7-4受訪者01之心智地圖………………...........................69
圖4-7-5受訪者12之心智地圖………………...........................70
圖4-8-1受訪者06之總結影像………………...........................71
圖4-8-2受訪者08之總結影像………………...........................71
圖4-8-3受訪者03之總結影像………………...........................72
圖4-8-4受訪者01之總結影像………………...........................73圖4-8-5受訪者12之總結影像………………...........................73
圖4-9-1共識地圖………………................................................76



表次
表2-1 電腦焦慮相關研究整理…………..................................12
表2-2 資訊與通訊科技相關研究整理…..................................18
表4-1 受訪者資料...…...............................................................31
表4-1-1 受訪者01圖片描述與構念抽取.................................32
表4-1-2受訪者02圖片描述與構念抽取.................................33
表4-1-3 受訪者03圖片描述與構念抽取.................................34
表4-1-4 受訪者04圖片描述與構念抽取.................................34
表4-1-5 受訪者05圖片描述與構念抽取.................................35
表4-1-6 受訪者06圖片描述與構念抽取.................................36
表4-1-7 受訪者07圖片描述與構念抽取.................................36
表4-1-8 受訪者08圖片描述與構念抽取.................................37
表4-1-9 受訪者09圖片描述與構念抽取.................................38
表4-1-10受訪者10圖片描述與構念抽取.................................39
表4-1-11受訪者11圖片描述與構念抽取.................................40
表4-1-12受訪者12圖片描述與構念抽取.................................40
表4-2-1受訪者遺失的議題或影像............................................41
表4-3-1受訪者圖片分類(1)-介面呈現......................................42
表4-3-2受訪者圖片分類(2)-不信任感......................................44
表4-3-3受訪者圖片分類(3)-學習………………......................47
表4-3-4受訪者圖片分類(4)-老化………………......................48
表4-3-5受訪者圖片分類(5)-成癮………………......................49
表4-3-6受訪者圖片分類(6)-人際關係......................................50
表4-3-7受訪者圖片分類(7)-資訊更新......................................52
表4-3-8受訪者圖片分類(8)-誤觸………………......................53
表4-3-9受訪者圖片分類(9)-攜帶性……………......................54
表4-4-1受訪者最具代表性圖片……………............................56
表4-5-1受訪者之相反影像…………………............................60
表4-6-1受訪者12之感官影像……………..............................62
表4-6-1受訪者10之感官影像……………..............................64
表4-6-1受訪者09之感官影像……………..............................64
表4-6-1受訪者06之感官影像……………..............................65
表4-6-5最多人提及之感官影像彙整……................................66
表4-9-1受訪者之構念抽取統計表…........................................75

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