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研究生:潘高才
研究生(外文):Cao Tai Phan
論文名稱:越南營造業工人之生產力誘因分析
論文名稱(外文):Analyzing Motivation in Construction Productivity in Vietnam
指導教授:郭斯傑郭斯傑引用關係
指導教授(外文):Sy-Jye Guo
口試委員:曾惠斌陳柏翰
口試委員(外文):Hui-Ping TserngPo-Han Chen
口試日期:2015-06-27
學位類別:碩士
校院名稱:國立臺灣大學
系所名稱:土木工程學研究所
學門:工程學門
學類:土木工程學類
論文種類:學術論文
論文出版年:2015
畢業學年度:103
語文別:英文
論文頁數:66
中文關鍵詞:營造業工人之生產力誘因
外文關鍵詞:MotivationDemotivationConstruction ProductivityWorkerForemenSuperintendentManagerMoneyReward
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在所有的東盟國家中,越南的勞動生產率是最低水平的。許多方案已被提出,例如:使用現代技術或新設備;然而成本仍然過高。這項研究表明,一個更好的方式來提高越南建築行業的勞動生產率是了解這個國家的人的需求。為了完成這項研究,筆者分佈式基於人類的馬斯洛的調查需要確定一套動機密切相關的勞動生產率多麼重要的是三組:工人,工頭和工程師。調查結果顯示,和不同的動機,以及消極無為因素的排名,分別按照馬斯洛的理論。另外,筆者發現,工人隊伍的身份(例如:越南北方人與南方人,越南與其他國家的人)影響了他們不同的慾望。越南員工除了工作之外還得關注很多問題;缺乏激勵因素和過量的士氣低落的因素讓他們感到不愉快的工作,使他們的工作比正常情況下慢。因此,這項研究不僅識別的動機,才能重視越南工人,也提出了一些解決方案,可以在建築領域的應用.

Among all the ASEAN countries, Vietnam has the lowest level of labor productivity. Many solutions have been offered, such as using modern technologies or new equipment; however, the costs are still too high. This study suggests that a better way to improve labor productivity in the construction industry in Vietnam is to understand the country’s human needs. To complete the study, the author distributed a survey based on Maslow’s hierarchy of human needs to determine how important a set of motivations closely related to labor productivity were to three groups: workers, foremen, and engineers. The results of the survey showed that and the ranking of different motivations, as well as demotivation factors, were in accordance with Maslow’s theory. In addition, the author discovered that the identities of the teams of workers (for example, Northerners vs. Southerners, and Vietnamese vs. people from other countries) influenced their different desires. Vietnamese employees have too many concerns outside of work; the lack of motivating factors and an excess of demotivating factors make them feel unhappy at work, causing them to work slower than normal. Therefore, this study not only identifies the motivations in order of importance to Vietnamese workers, but also proposes some solutions that can be applied in the construction field.

ACKNOWLEDGEMENTS i
ABSTRACT ii
TABLE OF CONTENTS iii
LIST OF TABLES vi
LIST OF FIGURES vii
GLOSSARY viii
CHAPTER 1 INTRODUCTION 1
1.1 Introduction 1
1.2 Background and Problems 2
1.3 Purposes of the Study 3
1.4 Research Scope and Limitation 4
1.5 Research Flow Chart 5
CHAPTER 2 LITERATURE REVIEW 6
2.1 Correlations between Motivations and Productivity Improvement 6
2.2 Vietnamese Reports 8
2.3 Hierarchy of Needs Theory 10
2.3.1 Physiological Needs 10
2.3.2 Safety Needs 11
2.3.3 Love and Belongingness Needs 11
2.3.4 Esteem or Ego Needs 12
2.3.5 Self-actualization or Self-fulfillment Needs 13
2.3.6 Summary 13
2.4 The reviews of Clarkson H. Oglesby and his Partners 14
2.5 Conclusion 16
CHAPTER 3 RESEARCH METHODOLOGY 17
3.1 Research Approach 17
3.2 Questionnaires 18
3.2.1 Factors affecting workers 19
3.2.2 Factors affecting foremen 25
3.2.3 Factors affecting engineers 27
3.3 Survey Plan 31
3.4 Statistical Package for the Social Sciences (SPSS) Software 32
CHAPTER 4 DATA COLLECTION AND ANALYSIS 34
4.1 Data Collection and Results 34
4.1.1 Results Obtained from Worker Group 35
4.1.2 Results Obtained from Foremen Group 37
4.1.3 Results Obtained from Superintendent Group 39
4.1.4 Results Obtained from First-line Manager Group 41
4.1.5 Levels order of needs complies with the factors order 43
4.2 Data Analysis 48
4.2.1 Group’s needs and levels of affluence and status 48
4.2.2 The differences between the Northerners and the Southerners in Vietnam 52
4.2.3 Divergent desires between electrician teams and other teams 55
4.2.4 Vietnamese desires are differ from American one 56
CHAPTER 5 CONCLUSIONS AND RECOMMENDATIONS 57
5.1 Conclusions 57
5.2 Recommendations 59
REFERENCES 61
APPENDIX 63
Appendix 1: Questionnaires for Workers 63
Appendix 2: Questionnaires for Foremen 65



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