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研究生:李欣怡
研究生(外文):Hsin-Yi Lee
論文名稱:企業倫理、智慧資本、知識分享與組織績效之實證研究
論文名稱(外文):THE EMPIRICAL STUDY ON BUSINESS ETHICS, INTELLECTUAL CAPITAL, KNOWLEDGE SHARING, AND ORGANIZATIONAL PERFORMANCE
指導教授:吳啟絹吳啟絹引用關係
指導教授(外文):Chi-Chuan Wu
口試委員:吳啟絹
口試委員(外文):Chi-Chuan Wu
口試日期:2015-06-17
學位類別:碩士
校院名稱:大同大學
系所名稱:事業經營學系(所)
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2015
畢業學年度:103
論文頁數:166
中文關鍵詞:企業倫理智慧資本知識分享組織績效
外文關鍵詞:Knowledge SharingIntellectual CapitalBusiness EthicsOrganizational Performance
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近年來發生了一連串的金融業弊案,可以明顯看出,這些弊端是起因於企業倫理及管理者其道德良知的問題,並使社會大眾對政府的金融治理失去信心,同時也扭曲了金融業存在所應負起之根本價值。這些違法亂紀震驚全球,也象徵企業倫理的重要性已越來越高。金融業一直以來都被政府高度重視,然而,隨著金融自由化與國際化的發展,彼此的競爭程度也大幅提升,因此,如何提升競爭優勢,並增加組織績效,已成為其當務之急,其解決之道,就是「知識」,而知識分享是知識創造與企業管理的成功關鍵因素之一。金融業為整合專業人才與市場需求,並透過知識的運用來管理,從而創造利潤的行業。除了有效管理人力、財務等有形資產外,其績效更取決於如何利用知識分享提升智慧資本,以因應競爭激烈的環境,並達到永續經營的目標。
而多年以來,鮮少相關的研究將企業倫理、智慧資本、知識分享與組織績效的議題合併討論之。因此,本研究期望透過實證分析來探討企業倫理、智慧資本、知識分享與組織績效之關聯研究。本研究採取問卷調查的方式,針對台灣金融業員工作為問卷發放對象,期間共發出300份問卷,收回253份,而扣除漏填之無效問卷後,有效問卷為230份,回收率約90.9%。本研究以SPSS 20.0與AMOS 20.0統計軟體進行相關分析,以驗證本研究所提之假設。
本研究實證結果顯示:(1)企業倫理對於智慧資本有顯著的正向影響;(2)智慧資本對於組織績效有顯著的正向影響;(3)知識分享對於智慧資本有顯著的正向影響;(4)知識分享對於組織績效有顯著的正向影響。文末並提出相關結論與建議。
There has been a series of financial scandals in recent years. Apparently, these drawbacks are due to business ethics and moral conscience of managers, and in the meantime, people lose confidence on the government's financial management. These irregularities shocked the world, it also symbols the importance of business ethics has been attached to society. The government has been paid attention to the financial industry for long time, however, as the development of financial liberalization and internationalization, the degree of competition between them has increased dramatically, therefore, how to enhance competitive advantage and increase organizational performance has become its top priority. The only way to maintain competitive advantage is the “knowledge”. Knowledge sharing is one of the key success factors of knowledge creation and business management. The financial industry is to integrate professional talent and market’s demand, and through the use of knowledge to merge into management, so as to making profit. In addition to the effective management tangible assets, its performance depends more on how to use knowledge sharing to enhance the intellectual capital and to cope with the competitive environment and achieve sustainable development goals.
Over the years, there is a lack of research study to link up business ethics, intellectual capital, knowledge sharing and organizational performance. As a result, this study has investigated the business ethics, intellectual capital, knowledge sharing and organizational performance, in order to understand the relationship between the four and the degree of the interaction. This study uses anonymous questionnaire to collect research data and adopts financial industry as the research sample. This study delivered 300 questionnaires for financial industry personnel, and obtains 253 questionnaires. In the end, the study obtained 230 valid questionnaires and the effective response rate was 90.9%. This study used SPSS 20.0 version as data analysis tools and adopted AMOS 20.0 to verify hypotheses of this study.
The results are as follows: (1) Business ethics has a positive effect on intellectual capital. (2) Intellectual capital has a positive effect on organizational performance. (3) Knowledge sharing has a positive effect on intellectual capital. (4) Knowledge sharing has a positive effect on organizational performance.
摘要 i
誌謝辭 iii
表目錄 vi
圖目錄 vii
第壹章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 4
第三節 研究流程 4
第貳章 文獻探討 6
第一節 企業倫理 6
第二節 智慧資本 9
第三節 知識分享 14
第四節 組織績效 18
第五節 研究變數之間的關聯性 19
第參章 研究方法 25
第一節 研究架構 25
第二節 研究假設 26
第三節 研究變數的操作型定義 27
第四節 研究對象與測量工具 29
第五節 資料分析方法 32
第六節 前測 33
第肆章 研究結果 35
第一節 人口統計資料分析 35
第二節 驗證性因素分析 37
第三節 信度分析 43
第四節 敘述性統計分析 44
第五節 結構方程模式分析 45
第伍章 結論與建議 49
第一節 研究結果和理論貢獻 49
第二節 管理意涵 50
第三節 研究限制與未來研究建議 52
參考文獻 54
附錄 67
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