臺灣博碩士論文加值系統

本研究主要在探討國內企業員工之職場友誼對員工職家衝突關係之影響，以及企業員工使用Facebook之使用態度對於員工職家衝突之影響，以員工使用Facebook之使用態度為干擾變數，研究對象為台灣企業之正職員工並且為Facebook之使用者，實施問卷調查，共回收478份問卷。

本研究分析結果顯示，職場友誼對於職家衝突有負向關係。表示員工在職場中與同事產生友誼關係，將有助於降低員工職場與家庭衝突之感受。對於低職場友誼之員工，低正向Facebook使用態度者對於職家衝突感低於高正向Facebook使用態度者之職家衝突。當員工不具備堅固的職場友誼時，高正向Facebook使用態度者並不會降低職家衝突感。對於高職場友誼之員工，高正向Facebook使用態度者對於職家衝突感低於低正向Facebook使用態度者之職家衝突感。當員工已具備良好的職場友誼時，高正向Facebook使用態度者可以降低其職家衝突感。

本研究建議組織創造員工締結友誼的環境以降低員工之職家衝突感，對於員工使用Facebook不需太過憂慮，並且應適時關心協助職場友誼欠佳之員工。

This study examined the relationship between workplace friendship and work-family conflict in which the Facebook use attitude as moderators. Respondents were collected from domestic employee who using Facebook. 478 data was obtained through questionnaire.

Results indicated that workplace friendship is negatively related to work-family conflict. And the impact of workplace friendship and work-family conflict was moderated by Facebook use attitude. For low workplace friendship, the work-family conflict of lower positive Facebook use attitude is lower than the work-family conflict of higher positive Facebook use attitude. For high workplace friendship, the work-family conflict of higher positive Facebook use attitude is lower than the work-family conflict of lower positive Facebook use attitude.

This study suggests that organization can create the environment which develop the friendship easily to reduce the work-family conflict, the employer should treat the Facebook positively. Also, organization can assist the employee who has weak workplace friendship.

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口試委員會審定書
致謝 iii
中文摘要 iv
英文摘要 v
目錄 vi
表次 vii
圖次 viii
第一章 緒論 1
第一節 研究背景與研究動機 1
第二節 研究目的與研究問題 3
第二章 文獻探討 4
第一節 職場友誼 4
第二節 職家衝突 8
第三節 Facebook使用態度 13
第四節 假說推導 21
第三章 研究方法 25
第一節 研究架構與假說 25
第二節 研究設計 26
第三節 問卷信效度分析 28
第四節 資料分析方法 32
第四章 研究結果 34
第一節 樣本基本資料分析 34
第二節 相關分析 36
第三節 假說驗證 37
第五章 結論與建議 43
第一節 研究結論 43
第二節 管理意涵 44
第三節 研究限制與未來研究建議 46
參考文獻 48
附錄一：研究問卷 61

表次
表 2-4 使用者在 Facebook 的前十大使用行為 16
表 3-1 職場友誼因素分析結果 30
表 3-2 職家衝突因素分析結果 31
表 3-3 Facebook 使用態度因素分析結果 32
表 4-1 樣本背景分析 35
表 4-2 研究變項敘述性統計分析 36
表 4-3 主要研究變數相關分析結果 37
表 4-4 Facebook 使用態度對職家衝突之關係及職場友誼對職家衝突之關係及 Facebook 使用態度對職場友誼與職家衝突之干擾效果 41
表 4-5 本研究之假設推論彙總表 42

圖次
圖 3-1 研究架構圖 25
圖 4-1 Facebook 使用態度對職場友誼與職家衝突之調節效果 40

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