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研究生:張丞漢
研究生(外文):Cheng-Han Chang
論文名稱:知識管理策略調準對知識管理績效、知識管理有效性、創新績效以及組織績效的影響
論文名稱(外文):The effects of KM strategic alignment on KM performance, KMS effectiveness, Innovation performance and business performance
指導教授:賴榮裕賴榮裕引用關係
指導教授(外文):Jung-Yu Lai
口試委員:謝焸君王育民
口試委員(外文):Ying-Jiun HsiehYu-Min, Wang
口試日期:2016-06-23
學位類別:碩士
校院名稱:國立中興大學
系所名稱:科技管理研究所
學門:商業及管理學門
學類:其他商業及管理學類
論文種類:學術論文
論文出版年:2016
畢業學年度:104
語文別:英文
論文頁數:62
中文關鍵詞:知識地圖獎懲制度編碼信任感知識管理績效創新績效
外文關鍵詞:Innovation performanceBusiness performanceCodificationKnowledge management system effectivenessKnowledge mapstrategic alignmentReward.
相關次數:
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知識被認為是競爭優勢也同時是組織裡最寶貴的資源之一,知識管理(KM)這個研究領域對於研究者及從業人員來說日漸重要.建立一個強大的知識管理策略是知識管理成功的關鍵環節.然而,在現有的研究裡,在知識管理的領域層面似乎不夠完整,對於探討知識管理策略對知識管理(KM)和知識管理系統(KMS)的影響也很有限.此外,知識管理及創新之間的關係也似乎被過往的研究忽視.因此本研究主要的目的是闡明知識管理策略調準對知識管理績效、知識管理系統、創新績效以及組織績效的影響. 在此過程中,該研究提出了一種更穩健的模型,來探討知識管理策略調準對知識管理策略以及知識管理系統之間的影響,更從報償、知識地圖以及信任感的角度來探討在知識管理策略調準下對於知識管理績效,知識管理系統有效性,創新績效以及組織績效的影響.
因此,本研究延伸了現有文獻對於知識管理和知識管理系統的的理解.而且更加確切透過創新確實能夠提升公司的營運績效, 希望此研究能夠幫助不同組織的管理階層建立他們的知識管理策略以及有效的提升組織的營運績效.


Knowledge is considered as one of the most valuable resources of competitive advantage in organizations, Knowledge Management (KM) as a research arena is becoming more importance for researchers and practitioners. For successful KM, development of a robust KM strategy is a pivotal step. However, extant research in the KM area seems discreet and also offers a limited understanding to explore impacts of KM strategies on KM and knowledge management system (KMS).
Furthermore, relationship between KM and innovation has been overlooked by previous studies. Thus, the key objective of the current study is to shed light on the effects of KM strategic alignment on KM, KMS, business performance and innovation performance. In doing so, this study proposes a robust model to explore the impact of alignment between KM strategies and KMS strategies in terms of reward, knowledge map, codification, and also trust on KM performance, KMS effectiveness, organization’s innovation performance as well as business performance.
Thus, the current study expands boundaries of existing literature related to KM, KMS, strategic alignment, and innovation performance. Furthermore, the relationship between innovation and business performance are strongly support from this study. We hope that the findings of the study will be beneficial to the knowledge managers in various organizations for developing their KM strategies and efficiently improving innovation performance and business performance.


摘要 i
ABSTRACTS ii
CONTENTS iii
LIST OF TABLE……………………………………………………………………….v
LIST OF FIGURES vi
CHAPTER 1. INTRODUCTION 1
1.1 Research background and Motivation 1
1.2 Research process 4
1.3 Organization of this thesis 4
CHAPTER2. LITERATURE REVIEW 6
2.1 Knowledge management (KM) 6
2.2 Knowledge management strategic alignment………………8
2.3 Effects of KM strategic alignment on KM performance, KMS effectiveness, innovation performance and business performance. 11
CHAPTER3. Theoretical development and hypothesis formulation 14
3.1 Reward policy 14
3.2 Knowledge map Fit 17
3.3 Codification 19
3.4 Trust 21
3.5 Effects of KM performance on innovation performance and business performance ..22

CHAPTER4. RESEARCH METHOLOGY AND DATA COLLECTION 25
4.1 Questionnaire design 25
4.2 Data collection 28
4.3 Data analysis 31
4.3.1 Partial Least Squares (PLS) 31
4.3.2 Analysis of Reliability and Validity 33
CHAPTER5. DISCUSSION 38
5.1 Findings and Implication………………………………………38
5.2 Research Instruments and choose the appropriate model 39
CHAPTER6. CONCLUSIONS 42
6.1 Limitation and Future Research 42
6.2 Conclusions 43
Appendix: Questionnaire 44
References 48



















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