一、中文部份
1.王榮春、陳彰儀(2003)。部屬觀點之領導互動論:部屬對主管領導行為的知覺因素與互動內涵初探。應用心理研究,20,181-215。2.王治安(2004)。領導者影響力來源及影響歷程-由部屬觀點探討。( 未發表的碩士論文 )。台北:輔仁大學應用心理學系。
3.李吟玲( 2005 )。門診顧客價值認定對可信任行為與忠誠度關係的中介影響。國立臺北護理健康大學醫護管理研究所碩士論文。4.林素君(2007)。幼稚園僕人領導、組織信任與工作滿意關係之研究。(未出版之碩士論文)。國立政治大學,臺北市。5.張世寰 ( 2007 )。醫療顧客自發行為之研究-以花蓮地區醫院為例。國立東華大學企業管理研究所碩士論文。6.黃識銘、余泰魁 (2006)。關係連結與未來關係互動之研究-關係品質中介效果。 管理與系統,13(3),265-292。7.郭春敏(2004)。我國技職專校院旅館系學生專業能力指標之建構。觀光研究學報,10(3),10-12。8.劉偉文(2000)。醫療行銷對病患滿意度之實証研究。國立中正大學碩士論文。9.鄭仁偉、杜啟華、潘思云(2000)。信任知覺、信任行為與組織間工作績效的關係—以我國保險公司與保險輔助人為例。商學學報,293-320。
10.鄭仁偉、林秀霞、郭智輝(2006)。信任與部屬知識分享行為研究。T&D 飛訊,41,1-17。
11.鄭清滿、陳春安、林成吉、戴方榆(2013)。男、女休閒潛水者其專業能力、知覺風險與自發性行為之關係。華醫社會人文學報,28,17-38。12.鄭清滿、黃瓊慧 (2014)。不同潛水年資休閒潛水員自覺專業能力、知覺風險與自發性行為研究。高應科大體育學刊,(13), 116-140。
二、英文部份
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