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研究生:鍾淇豐
研究生(外文):Chi-Fong Chung
論文名稱:組織承諾、組織公民行為與適應性績效關係之研究
論文名稱(外文):The Relationship Among Organizational Commitment, Organizational Citizenship Behavior, and Adaptive Performance
指導教授:杜秉叡杜秉叡引用關係杜秉叡杜秉叡引用關係
指導教授(外文):Ben-Roy DuBen-Roy Du
學位類別:碩士
校院名稱:國立中央大學
系所名稱:企業管理學系
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2016
畢業學年度:104
語文別:中文
論文頁數:59
中文關鍵詞:組織承諾組織公民行為適應性績效
外文關鍵詞:organizational commitmentorganizational citizenship behavioradaptive performance
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適應性績效是基於組織動態,員工適應環境變化所從事的行為。組織承諾為員工與組織間情感上的連結,是員工行為的意圖表現。兩者可能會受到其他因素影響,例如:組織公民行為,即員工自主表現出未被規範於工作描述的角色外行為。本研究主要在探討適應性績效是否會受到組織承諾及組織公民行為所影響,研究方法採用問卷調查,共計回收250份有效問卷。在進行迴歸分析後,發現組織承諾、組織公民行為、適應性績效皆為正向相關,且組織公民行為可部分中介組織承諾與適應性績效之關係。
Adaptive performance refers to employee adaptive behavior due to dynamic organizational and changing environment. Organizational commitment is the emotional linking between the employee and the organization, the intention to perform certain behavior. The relationship between organizational commitment and adaptive performance may be mediated by other variables, such organizational citizenship behavior (OCB), which refers to employee voluntary, extra-role behavior that is not described by the job description. A total of 250 valid questionnaires were collected and analyzed. Results show positive correlation among organizational commitment, OCB, and adaptive performance, and OCB partially mediated the relationship.
摘 要 III
ABSTRACT IV
誌 謝 V
目 錄 VI
圖目錄 VII
表目錄 VIII
第一章 緒論 1
1-1 研究背景與動機 1
1-2 研究目的 2
1-3 研究流程 3
第二章 文獻探討 4
2-1 適應性績效 4
2-2 組織承諾 10
2-3 組織公民行為 13
2-4各研究變項間關係 17
第三章 研究方法 19
3-1 研究架構與假設 19
3-2 研究變項量表與衡量工具 21
3-3 研究流程 22
第四章 研究結果與分析 25
4-1 敘述性統計分析 25
4-2 信度分析 25
4-3 相關分析 26
4-4 迴歸分析 28
4-5 階層回歸 34
第五章 結論與建議 36
5-1 研究結果 36
5-2 管理意涵與建議 37
5-3 研究限制 38
參 考 文 獻 39
附錄:研究問卷 47
圖1 研究流程圖 3
圖2 研究架構圖 19
表1 各學者對組織承諾的定義 11
表2 組織承諾理論分類 12
表3 整理各學者對組織公民行為的定義 14
表4 組織公民行為構面分類 16
表5 問卷題項整理 22
表6 受試者基本資料分析表 25
表7 本研究之信度分析結果 26
表8 Pearson相關分析 27
表9 組織承諾對組織公民行為之迴歸分析 28
表10 組織承諾構面對組織公民行為構面之迴歸分析 29
表11 組織公民行為對適應性績效之迴歸分析 31
表12 組織公民行為構面對適應性績效構面之迴歸分析 32
表13 組織承諾對組織公民行為之迴歸分析 33
表14 組織承諾構面對適應性績效構面之迴歸分析 34
表15 組織公民行為之中介效果驗證 35
表16 研究變數間關係 36

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中文部分
劉莉蘭(1994)。員工分紅入股滿意度、組織投注與離職意向關係之研究。國立中正大學勞工研究所碩士論文。
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張藹如(2000)。公營銀行員工個人特徵、組織承諾及其對銀行合併態度之比較研究。東吳大學企業管理研究所碩士論文。
林淑姬(1992)。薪酬公平、程序公平與組織承諾、組織公民行為關係之研究。國立政治大學企業管理研究所博士論文。
莊如松(2007)。目標導向、前瞻人格與適應性績效之關係。國立政治大學企業管理研究所博士論文。
許道然(2001)。公部門組織信任與組織公民行為關係之研究。
譚愷悌(2003)。轉換型領導對團隊凝聚力、群組效力與組織公民行為之影響。世新大學觀光學系碩士論文。
鍾志明(2000),企業文化、員工工作價值觀及組織承諾之關聯性研究-以臺灣地區主要企業集團為例,長榮管理學院經營管理研究所碩士論文。
陳佩秀(1996)。主管視察行為、個別化關懷行為與組織公民行為關係之實證研究-以金融業為例。淡江大學管理科學研究所碩士論文。

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