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研究生:江國維
研究生(外文):CHIANG, KUO-WEI
論文名稱:師徒功能對組織公民行為之影響- 以情緒勞務為中介變項及情緒智力為調節變項
指導教授:李昭蓉李昭蓉引用關係
指導教授(外文):LI, JAU-RONG
口試委員:李昭蓉林玉娟陳必碩
口試委員(外文):LI, JAU-RONGLIN, YU-CHUANCHEN, PI-SO
口試日期:2016-06-28
學位類別:碩士
校院名稱:國立高雄師範大學
系所名稱:事業經營學系
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2016
畢業學年度:104
語文別:中文
論文頁數:49
中文關鍵詞:師徒功能情緒勞務情緒智力組織公民行為
外文關鍵詞:Mentoring FunctionEmotional LaborEmotional IntelligenceOrganizational Citizenship Behavior
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目錄
誌謝 I
摘要 II
Abstract III
目錄 IV
表目錄 VI
圖目錄 VII
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 2
第二章 文獻探討 3
第一節 師徒功能相關研究 3
第二節 情緒勞務相關研究 4
第三節 情緒智力相關研究 6
第四節 組織公民行為相關研究 8
第五節 研究變項間的影響 9
第三章 研究方法 14
第一節 研究架構與假說 14
第二節 研究變項之定義與問卷測量工具 16
第三節 研究對象與抽樣方法 22
第四節 資料分析方法 22
第四章 資料分析與研究結果 24
第一節 問卷回收 24
第二節 不同問卷來源之同質性檢定 24
第三節 樣本敘述性統計分析 25
第四節 各變項之敘述性統計分析 27
第五節 相關分析與信度分析 27
第六節 階層迴歸分析 28
第五章 討論與建議 35
第一節 研究結果 35
第二節 管理意涵 36
第三節 研究限制與未來研究建議38
參考文獻 40
附錄一: 問卷 45


表目錄
表3-1 師徒功能之定義16
表3-2 情緒勞務之定義 17
表3-3 情緒智力之定義 17
表3-4 組織公民行為之定義 18
表3-5 師徒功能量表 18
表3-6 情緒勞務量表 19
表3-7 情緒智力量表 20
表3-8 組織公民行為量表 21
表4-1 問卷回收統計分析 24
表4-2 不同問卷來源之同質性檢定分析 25
表4-3 樣本敘述性統計分析 26
表4-4 各變項敘述性統計分析 27
表4-5 各研究構面之相關分析及信度係數 28
表4-6 師徒功能對情緒勞務-淺層演出與深層演出之迴歸分析 29
表4-7 情緒勞務-淺層演出與深層演出對組織公民行為之迴歸分析 30
表4-8 師徒功能對組織公民行為之迴歸分析 31
表4-9 情緒勞務-淺層演出中介下之師徒功能對組織公民行為迴歸分析 32
表4-10 情緒勞務-深層演出中介下之師徒功能對組織公民行為迴歸分析 33
表4-11 情緒智力調節下之情緒勞務-淺層/深層演出對組織公民行為迴歸分析 34
表5-1 研究假說實證結果表 36


圖目錄
圖3-1 研究架構圖 14
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