跳到主要內容

臺灣博碩士論文加值系統

(3.238.135.174) 您好!臺灣時間:2021/08/05 07:51
字體大小: 字級放大   字級縮小   預設字形  
回查詢結果 :::

詳目顯示

: 
twitterline
研究生:黃憶婷
研究生(外文):Huang, I-Ting
論文名稱:工作特性對工作滿意度影響之研究:以勞保局為例
論文名稱(外文):The Effects of Job Characteristics on Job Satisfaction : A Study of the Bureau of Labor Insurance
指導教授:鄭士蘋鄭士蘋引用關係
指導教授(外文):Jeng, Shih-Ping
口試委員:陳銘慧余坤東
口試委員(外文):Chen, Ming-HuiYe, Kung-Don
口試日期:2016-06-22
學位類別:碩士
校院名稱:國立臺灣海洋大學
系所名稱:航運管理學系
學門:運輸服務學門
學類:運輸管理學類
論文種類:學術論文
論文出版年:2016
畢業學年度:104
語文別:中文
論文頁數:32
中文關鍵詞:工作特性工作滿意度勞保局
外文關鍵詞:Job charactisticsJob satisfactionBureau of Labor Insurance
相關次數:
  • 被引用被引用:20
  • 點閱點閱:483
  • 評分評分:
  • 下載下載:200
  • 收藏至我的研究室書目清單書目收藏:0
「工作滿意」(job satisfaction)是指員工從其工作中可以獲得的快樂或積極的狀態。它是一個綜合性的指標,能解釋為員工在工作上是否有積極的態度,其並與組織績效、顧客滿意度息息相關。本研究以勞動部勞工保險局(以下簡稱勞保局)現職員工為實證對象,探討勞保局之工作特性(包含任務自主性、任務多樣性、任務完整性、任務回饋性、任務重要性),及其如何影響工作滿意程度。本研究以問卷調查蒐集資料,共計發送問卷245份,回收有效問241份(98.36%)。研究顯示,當任務自主性提高,工作滿意度也會提高。而當員工感覺工作有意義且對他人的生活會造成重要影響,即任務重要性提高,則工作滿意度也會隨之提高。本研究結果可提供勞保局的長官了解現職員工滿意程度為何,作為調整工作內容及工作方式的參考,並可據此擬定相關決策,以提高工作績效。
Job satisfaction refers to a state that employees get happiness or stay positive . It is a sign of combination, which explains employee attitudes towards the job, and it is highly connected to the efficiency of the organization and customer satisfaction. This study collected data through the Bureau of Labor Insurance (BLI) and discussed the job characteristics of BLI which task autonomy, task variety, task identity, task feedback, task significance were included, and how they influenced the job satisfaction . In this study, we collected data by serving 245 questionnaires on paper, a total of 241 responses were gathered. We found that higher task autonomy supported the job satisfaction when an employee felt meaningful about his job in which his personal life affected, too. That is, when the task significance promoted, the level of the job satisfaction lifted up as well. The result of this study can be a reference for the managers of BLI to figure out the employee satisfaction and modify the content and the way of the job where they can not only improve the job efficiency but also make decisions based on it.
目錄
摘要 I
Abstract II
目錄 III
表次 V
圖次 VI
第一章 緒論 1
1.1 研究背景與動機 1
1.2 研究目的 3
1.3 研究流程 4
第二章 文獻探討與假設推論 5
2.1 工作滿意度 5
2.1.1 工作滿意度定義 5
2.1.2 工作滿意度的要素及重要性 6
2.2 工作特性 6
2.2.1 任務自主性 8
2.2.2 任務多樣性 8
2.2.3 任務完整性 9
2.2.4 任務回饋性 9
2.2.5 任務重要性 9
2.3 研究假設 10
2.3.1 各項變數之關係架構 11
第三章 研究方法 12
3.1 主要定變數定義與衡量 12
3.2 問卷設計 13
3.3 研究對象與資料分析工具 14
3.3.1 研究對象 14
3.3.2 資料分析工具 14
第四章 研究結果 15
4.1 問卷回收與敘述統計分析 15
4.2 信度與效度分析 18
4.3 PEARSON相關分析 19
4.4 迴歸分析 20
4.5 假設檢驗結果 21
第五章 研究結論與建議 22
5.1 研究結論 22
5.2 管理意涵 23
5.3 研究限制與後續研究建議 24
參考文獻 25
附錄 31



參考文獻
一、中文部分
1.王子欣(2011),「工作特性與工作滿意度之相關性研究-以臺中農田水利會為例」,私立中華大學運輸科技與物流管理學系研究所碩士論文。
2.行政院研究發展考核委員會(2004),研考引領創新導航。
3.李淑馨(2009),「公立職業學校資訊科教師專業成長與工作滿意度關係之研究」,臺灣師範大學工業教育學系學位論文,頁1-182。
4.林孟研與林均妍(2015),管理學,第12版,台北市:華泰文化出版社。
5.吳淳瑩(2014),「工作特性與工作滿意度關聯性之研究-以台灣C銀行為例」, 淡江大學教育科技學系碩士在職專班學位論文。
6.房美玉、林文政、蔡欣嵐(2000),「工作特性、人格特質與工作滿意度之關係-以半導體業為例」,國立中央大學企業管理研究所碩士論文。
7.張春興(1991),張氏心理學辭典,台北市:東華。
8.許士軍(1977),「工作滿足個人特徵與組織氣候-文獻探討與實記研究」,國立 政治大學學報,第35期,頁13‐56。
9.許彩娥(1996),「領導型態,工作特性與我國女性公務人員工作滿足關係之研究」,行政管理論文選輯,第10輯,頁721-761。
10.陳秀玉、鍾幸倪(2011),「國際觀光旅館第一線從業人員之工作特性、情緒勞務與工作滿意關聯性研究」,國立高雄餐飲大學餐旅管理研究所碩士論文。
11.陳奕宏(2015),「銀行員工工作特性、工作價值觀與工作滿意關係之研究-以A銀行高雄地區分行為例」,高雄師範大學成人教育研究所碩士論文。
12.陳寬裕與王正華(2016),論文統計分析實務,SPSS 與 AMOS 的運用,二版,台北市:五南圖書出版社。
13.陳珍珍、黃佩鈺、林冠廷(2012),「以Kano模式探討派遣員工之工作品質與員工滿意」,人力資源管理學報,第12卷,第3期,頁75-96。
14.黃貴祥(2001),「技術學院教師工作環境知覺,工作價值觀與其工作滿足和教學表現之關係」,國立政治人學教育研究所博士論文。
15.童子佳(2015),「高階主管秘書人格特質、工作特性與工作滿意度之研究-以本國銀行為例」,嶺東科技大學高階主管企管碩士在職專班碩士論文。
16.楊牧青(2000),「工作特性、人格特質與工作滿意度關係之研究-以高雄港務局員工為例」,國立成功大學交通管理學系碩士論文。
17.顧韶軒(2006),「大學校院事務人員工作特性、工作價值觀與工作滿足之相關研究」,國立台灣師範大學公民教育與活動領導學系碩士論文。



二、英文部分
1. Amabile, T. M. (1988), A Model of Creativity and Innovation in Organizations, Research in Organizational Behavior, Vol. 10, pp. 123-167.
2. Amabile, T. M., Conti, R., Coon, H., Lazenby, J. and Herron, M. (1996), Assessing the Work Environment for Creativity, Academy of Management Journal, Vol. 39, pp. 1154-1184.
3. Bateman and Organ(1983), Job Satisfaction and the Good Solder:The Relationship Between Affect and Employee Citizenship, Academy of Management Journal, Vol. 26, pp. 587-595.
4. Becherer, R. C., Morgan, F. W. and Richard, L. M. (1982), The Job Characteristics of Industrial Salespersons: Relationships to Motivation and Satisfaction, Journal of Marketing, Vol. 46, No. 4, pp. 125-135.
5. Bhuian,S.N., and Menguc, B. (2002), An Extension and Evaluation of Job Characteristics, Organizational Commitment and Job Satisfaction in an Expatriate, Guest Worker, Sales Setting, The Journal of Personal Selling & Sales Management, Vol. 22, pp.1-11.
6. Carnes, J.E. (1985), Job Variable Related to Internal Motivation as Perceived by Persons Employed in Selected Professional Occupations in Agriculture (Extension, Vocational, Intrinsic Motivation, Job Characteristic Theory), Unpublished Dissertation, Texas A and M University.
7. Coelho, F., Augusto, M. and Lages, L. F. (2011), Contextual Factors and the Creativity of Frontline Employees: The Mediating Effects of Role Stress and Intrinsic Motivation, Journal of Retailing, Vol. 87, pp. 31-45.
8. Coelho, F., Augusto, M. and Lages, L. F. (2012), Job Characteristics and the Creativity of Frontline Service Employees, Journal of Service Research, Vol. 13, No. 4, pp. 426-438.
9. Cordery, J., Steastos, P., Mueller, W., and Parker, S. (1993), Correlates of Employee Attitudes Toward Functional Flexibility. Human Relations, Vol.46, No.6, pp.705-723.
10. Creenberg, J., and Baron, R. A. (2003), Behavior in Organizations: Understanding and Managing the Human Side of Work (8th ed), Upper Saddle River, NJ: Prentice Hall.
11. Cronbach, L. J. (1951), Coefficient Alpha and the Internal Structure of Tests, Psyphometrika, Vol. 16, pp. 297-334.
12. Dahlgaard, J. J., Kristensen, K., and Kanji, G. K. (1998). Fundamentals of Total Quality Management, London: Chapman and Hall.
13. Deci, E. L., Connell, J. P. and Ryan, R. M. (1989), Self-Determination in a Work Organization,” Journal of Applied Psychology, Vol. 74, pp. 580-590.
14. Deming, W. E. (1986), Out of the crisis, Cambridge, MA: Cambridge University Press. Eskildsen, J. K., and Kristensen, K. (2006), Enhancing importance-performance analysis. International Journal of Productivity and Performance Management, Vol. 55, pp. 40-60.
15. Earley, P. C., Northeraft, G. B., Lee, C. and Lituchy, T. R. (1990), Impact of Process and Outcome Feedback on the Relation of Goal Setting to Task Performance, Academy of Management Journal, Vol. 33, No. 1, pp. 87-105.
16. Ellickson M. C. (2002), Determinants of Job Satisfaction of Municipal Government employees, Public Personnel Management, Vol. 31, No. 30, pp.343
17. Eskildsen, J. K., and Kristensen, K. (2006), Enhancing Importance-Performance Analysis. International Journal of Productivity and Performance Management, Vol. 55, pp. 40-60.
18. Fang, M. Y. (1997), A Study of Work Motivation: The Influence of Organizational Variables and Individual Characteristics on Work Motivation and Outcomes, Unpublished dissertation, Cornell University.
19. Fried, Y., and Ferris, G. R. (1987), The Validity of the Job Characteristics Model: A review and meta-analysis, Personnel Psychology, Vol. 40, pp. 287-322.
20. Gardner, D. G., Cummings, L. L., B. M. Staw(Eds.), L. L. Cummings(Eds.)(1988), Research in Organizational Behavior, Greenwich, CT: JAI Press.
21. Ghiselli, R. F., Joseph, M. L. L. and Billy, B. (2001), Job Satisfaction, Life Satisfaction, and Turnover Intent: Among Food-Service Managers, Cornell Hotel and Restaurant Administration Quarterly, Vol. 42 , No. 2, pp. 28-37.
22. Hackman, J. R., and Lawler, E. E. (1971), Employee Reactions to Job Characteristics, Journal of Applied Psychology, Vol. 55, pp. 256-286.
23. Hackman, J. R., and Oldham, G. R. (1975), Development of the Job Diagnostic Survey, Journal of Applied Psychology, Vol. 60, No. 2, pp. 159-170.
24. Hackman, J. R., and Oldham, G. R. (1980), Work Redesign, London: Addison-Wesley.
25. Hellriegel, D., Slocum, J. W., and Woodman, R. W. (1997), Organizational Behavior (8th ed.), Cincinatti, OH: South-Western.
26. Herzberg, F. (1959), The Motivation to Work, New York:Holy Wiley and Sons, Ine.
27. Herzberg, F. (1968), One More Time: How Do You Motivate Employees, Harvard Business Review, Vol. 46, No.1, pp. 53-62.
28. Hoffman, K. G., and Ingram, T. N. (1992), Service Provider Job Satisfaction and Customer, Journal of Service Marketing, Vol. 6, pp. 68-78.
29. Homburg, C., and Stock, R. M. (2004). The Link Between Salespeople’s Job Satisfaction and Customer Satisfaction in a Business-to-Business Context: A Dyadic Analysis. Journal of the Academy of Marketing Science, Vol. 32, pp. 144-158.
30. Hoppock, R. (1935), Job Satisfaction, NY:Harper & Brother.
31. Jerome, L., and Kleiner, B. H. (1995), Employee Morale and Its Impact on Service: What Companies Do to Create a Positive Service Experience, Managing Service Quality, Vol.5, No. 6, pp. 21-25.
32. Juran, J. M. (1989), Juran on Leadership for Quality, New York: The Free Press.
33. Kanter, R. M. (1988), When A Thousand Flowers Bloom: Structural, Collective, and Social Conditions for Innovation in Organizations, In B. M. Staw and L. L. Cummings (Eds.), Research in Organizational Behavior, Vol. 10, pp. 169-211. Greenwich, CT: JAI Press.
34. Koys, D. J. (2001), The Effects of Employee Satisfaction, Organizational Citizenship Behavior, and Turnover on Organizational Effectiveness: A Unit-Level, Longitudinal Study. Personnel Psychology, Vol. 54, pp. 101-114.
35. Locke, E. A. (1969), What is job satisfaction? Organizational Behavior and Human Performance, Vol. 4, pp. 309-336.
36. Locke, E. A. (1976), The Nature and Causes of Job Satisfaction, Chicago: Rand McNally.
37. Loher, B. T., Neo, R. A., Moeller, N. L., and Fitzgerald, M. P. (1985), A Meta-Analysis of the Relation of Job Characteristics to Job Satisfaction. Journal of Applied Psychology, Vol. 70, pp. 280-289.
38. Malik, M. I., Karimi, R., Saif, M. I., and Sajjad, M. (2013), Significant Dimensions of Job Satisfaction, for Non–for Profit Organization.
39. Martensen and Grønholdt, L. (2001), Using Employee Satisfaction Measurement to Improve People Management: An Adaptation of Kano’s Quality Type. Total Quality Management, Vol. 12, pp. 949-957.
40. Matzler, K., Fuchs, M., and Schubert, A. K. (2004), Employee Satisfaction: Does Kano’s Model Apply? Total Quality Management, Vol. 15, pp. 1179-1198.
41. Matzler, K., and Renzl, B. (2007), Assessing Asymmetric Effects in the Formation of Employee Satisfaction, Tourism Management, Vol. 28, pp. 1093-1103.
42. Moorhead, G., and Griffin, R. W. (1998), Organizational Behavior: Managing People and Organizations (5th ed.), Boston, MA: Houghton Mifflin.
43. Nunnall, J. C. (1978), Psychometric Theory, New York: McGraw-Hill.
44. Oldham, G. R. and Cummings, A. (1996), Employee Creativity: Personal and Contextual Factors at Work, Academy of Management Journal, Vol. 39, No. 3, pp. 607-634.
45. Oldham, G. R., Kulik, C. T., Amborse, M. L., Stepina, L. P., and Brand, J. F. (1986) Relations Between Job Facet Comparisons and Employee Reactions, Organization Behavior and Human Decision Processes, Vol. 38, No.1, pp. 28-47.
46. Robbins, S. P. ( 2001), Organizational Behavior (9th ed.), NJ:Prentice Hall.
47. Robbins, S. P. ( 2003), Organizational Behavior (10th ed.), Englewood Cliffs, NJ:Prentice Hall.
48. Sanes, C. (1996), Employee Impact On Service Delivery, Management Development Review, Vol.9, No. 2, pp. 15-20.
49. Seashore, S. E. and Taber, T. D. (1975), Job Satisfaction and Their Correlations. American Behavior & Scientists, Vol. 18, pp. 346.
50. Sims, H. P., Szilagyi, A. D., and Keller, R. T. (1976), “The Measurement of Job Characteristics,’’ Academy of Management Journal, Vol. 19, No. 2, pp. 195-212.
51. Smith, P. C. (1992), In Pursuit of Happiness, Why Study General Job Satisfaction. In C. J. Cranny, P. C. Smith, and E. F. Stone (Eds.), Job Satisfaction: How People Feel about Their Jobs and How It Affects Their Performance, pp. 5-19, New York: Lexington Books.
52. Smith, P.C., Kendall, L.M., and Hulin, C.L. (1969), Measurement of Satisfaction in Work and Retirement , Chicago: Rand McNally.
53. Spector, P. E. (1997), Job Satisfaction: Application, Assessment, Causes and Consequences, Thousand Oaks, CA: Sage.
54. Turner, A.N., and Lawrence, R.P. (1965), Industrial Jobs and The Worker: An Investigation of Response to Task Attributes, Boston: Harvard University Press.
55. Tyagi, P. K. (1985), Relative Importance of Key Job Dimensions and Leadership Behaviors in Motivating Salesperson Work Performance, Journal of Marketing, Vol. 49, No. 3, pp. 76-86.
56. Vroom, V.H.(1964), Work and Motivation, New York: John Wiley.
57. West, M. A. and Farr, J. L. (1989), Innovation at Work: Psychological Perspectives, Social Behaviour, Vol. 4, pp. 15-30.
58. Yee, R. W. Y., Yeung, A. C. L., and Cheng, T. C. E. (2008), The Impact of Employee Satisfaction on Quality and Profitability in High-Contact Service Industries. Journal of Operations Management, Vol. 26, pp. 651-668.

連結至畢業學校之論文網頁點我開啟連結
註: 此連結為研究生畢業學校所提供,不一定有電子全文可供下載,若連結有誤,請點選上方之〝勘誤回報〞功能,我們會盡快修正,謝謝!
QRCODE
 
 
 
 
 
                                                                                                                                                                                                                                                                                                                                                                                                               
第一頁 上一頁 下一頁 最後一頁 top
無相關點閱論文