跳到主要內容

臺灣博碩士論文加值系統

(18.97.14.87) 您好!臺灣時間:2025/03/19 21:01
字體大小: 字級放大   字級縮小   預設字形  
回查詢結果 :::

詳目顯示

我願授權國圖
: 
twitterline
研究生:林勤芳
研究生(外文):Chin-Fang Lin
論文名稱:勉強出勤與工作滿意及情緒耗竭之關聯—以主管支持與職場友誼為調節變項
論文名稱(外文):The Relationships between Presenteeism and Job Satisfaction and Emotional Exhaustion: Supervisory Support and Workplace Friendship as Moderators
指導教授:陸洛陸洛引用關係
口試委員:張婷婷吳欣蓓
口試日期:2016-06-05
學位類別:碩士
校院名稱:國立臺灣大學
系所名稱:商學研究所
學門:商業及管理學門
學類:一般商業學類
論文種類:學術論文
論文出版年:2016
畢業學年度:104
語文別:中文
論文頁數:62
中文關鍵詞:勉強出勤工作滿意情緒耗竭主管支持職場友誼
外文關鍵詞:presenteeismjob satisfactionemotional exhaustionsupervisory supportworkplace friendship
相關次數:
  • 被引用被引用:12
  • 點閱點閱:545
  • 評分評分:
  • 下載下載:0
  • 收藏至我的研究室書目清單書目收藏:5
「勉強出勤」(presenteeism)係描述儘管身體因疾病造成不適,或長時間工作造成疲倦,工作者仍出席或持續工作的行為。勉強出勤的相關研究數量少且零散於不同領域,主要為醫療、護理與職業健康。西方學者對勉強出勤的相關研究仍屬萌芽階段,較著重於員工勉強出勤行為對組織生產力衝擊之經濟層面影響,甚少探究勉強出勤對員工本身的工作態度與工作壓力之關聯。有鑑於此,本研究旨在探究勉強出勤與工作滿意以及情緒耗竭之關係,以工作場域中兩種重要的社會支持資源—主管支持與職場友誼—作為調節變項,並比較兩者的調節效果。
本研究以台灣地區全職工作者為樣本,進行結構性問卷施測,共計回收640份有效問卷。透過階層式迴歸分析,研究結果發現:勉強出勤與情緒耗竭有顯著的負向關聯,主管支持對工作滿意與情緒耗竭的主效果顯著,而職場友誼對勉強出勤與工作滿意以及情緒耗竭之關係具有顯著強化調節效果。據此,研究者建議企業應致力於降低員工勉強出勤之行為,以促進健康的勞動環境。再者,企業主應正視職場友誼可載舟亦可覆舟的雙面刃角色。

Presenteeism, the opposite of absenteeism, is becoming more prevalent in the Taiwanese workplace due to the current climate of global economic depression. Despite some definitional confusions, the most recent scholarly conception of presenteeism pertains to employees working when sick. Since studies exploring the relationship between presenteeism and individual work-related outcomes are still scarce, the purpose of this study is: 1. to systematically examine the relationships between presenteeism and employees’ strains and work attitudes; 2. to explore the roles of supervisory support and workplace friendship as stress buffers in the presenteeism process; 3. to compare the effects of these two moderators.
Using structured questionnaires, we collected data from 640 full-time employees working in various organizations and industries in Taiwan. Hierarchical regression analysis showed that presenteeism had noxious effects on emotional exhaustion. Moreover, workplace friendship strengthened the negative relationship between presenteeism and job satisfaction as well as the unhealthy impact of presenteeism on emotional exhaustion. In conclusion, this study demonstrated the act of presenteeism and its damaging effects on employees’ well-being. The adverse buffering role of workplace friendship sounds the alarm for organizations to be aware of its dark side.

口試委員審定書 i
誌 謝 ii
中文摘要 iii
英文摘要 iv
第一章 緒論 1
第一節 研究背景 1
第二節 研究動機與目的 3
第二章 文獻回顧 4
第一節 勉強出勤的意涵與定義 4
第二節 勉強出勤與工作後果 6
第三節 主管支持與職場友誼的調節角色 9
第三章 研究方法 14
第一節 研究架構與研究假設 14
第二節 研究對象 16
第三節 研究工具 17
第四節 資料分析 20
第四章 研究結果 21
第一節 樣本描述 21
第二節 主要變項之描述性統計 25
第三節 變項間之相關分析 27
第四節 階層式迴歸分析 33
第五章 討論與建議 40
第一節 研究結果彙整與討論 40
第二節 管理意涵 45
第三節 研究限制與未來研究方向 46
第四節 結論 50
參考文獻 51
附錄一 59

中文部分
彭台光, 高月慈, & 林鉦棽. (2006). 管理研究中的共同方法變異: 問題本質, 影響, 測試和補救. 管理學報, 23(1), 77-98.
林惠彥, & 陸洛. (2013). 鞠躬盡瘁? 勉強出勤之跨文化理論模式建構. 人力資源管理學報, 13(3), 29-55.
陸洛, 李惠美, & 謝天渝. (2005). 牙醫師職業壓力與身心健康, 職業倦怠之關係: 以高雄市牙醫師為例. 應用心理研究, 27, 59-80.
英文部分
Argyle, M. (1987). The psychology of happiness. London: Methuen.
Aronsson, G., Gustafsson, K., & Dallner, M. (2000). Sick but yet at work. An empirical study of sickness presenteeism. Journal of epidemiology and community health, 54(7), 502-509.
Baker‐McClearn, D., Greasley, K., Dale, J., & Griffith, F. (2010). Absence management and presenteeism: The pressures on employees to attend work and the impact of attendance on performance. Human Resource Management Journal, 20(3), 311-328.
Bakker, A. B., & Demerouti, E. (2007). The job demands-resources model: State of the art. Journal of managerial psychology, 22(3), 309-328.
Bakker, A. B., & Demerouti, E. (2008). Towards a model of work engagement. Career Development International, 13: 209-223.
Bakker, A. B., Van Emmerik, H., & Van Riet, P. (2008). How job demands, resources, and burnout predict objective performance: A constructive replication. Anxiety, Stress, & Coping, 21(3), 309-324.
Bandura, A. (1989). Self-regulation of motivation and action through internal standards and goal systems.
Bandura, A. (1997). Self-efficacy: The exercise of control. New York: Freeman.
Baron, R. M., & Kenny, D. A. (1986). The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of personality and social psychology, 51(6), 1173.
Berman, E. M., West, J. P., & Richter Jr, M. N. (2002). Workplace relations: Friendship patterns and consequences (according to managers). Public Administration Review, 62(2), 217-230.
Bukowski, W. M., & Hoza, B. (1989). Popularity and friendship: Issues in theory, measurement, and outcome.
Burton, W. N., Chen, C.-Y., Conti, D. J., Schultz, A. B., & Edington, D. W. (2006). The association between health risk change and presenteeism change. Journal of Occupational and Environmental Medicine, 48(3), 252-263.
Cammann, C., Fichman, M., Jenkins, D., & Klesh, J. (1979). The Michigan organizational assessment questionnaire. Unpublished manuscript, University of Michigan, Ann Arbor.
Chen, W. Q., Siu, O. L., Lu, J. F., Cooper, C. L., & Phillips, D. R. (2009). Work stress and depression: the direct and moderating effects of informal social support and coping. Stress and Health, 25(5), 431-443.
Chen, Z., Sun, H., Lam, W., Hu, Q., Huo, Y., & Zhong, J. A. (2012). Chinese hotel employees in the smiling masks: Roles of job satisfaction, burnout, and supervisory support in relationships between emotional labor and performance. The International Journal of Human Resource Management, 23(4), 826-845.
Cohen, S., & Wills, T. A. (1985). Stress, social support, and the buffering hypothesis. Psychological bulletin, 98(2), 310.
Cole, J. (1993). Supervising a Staffer Who is also a Friend. Supervisory management.
Cooper, C. L.(1996). Hot under the collar. The Times ‘Higher Education Supplement’, June 21st.
De Jonge, J., & Dormann, C. (2006). Stressors, resources, and strain at work: a longitudinal test of the triple-match principle. Journal of applied Psychology, 91(6), 1359.
Demerouti, E., Le Blanc, P. M., Bakker, A. B., Schaufeli, W. B., & Hox, J. (2009). Present but sick: a three-wave study on job demands, presenteeism and burnout. Career Development International, 14(1), 50-68.
Dew, K., Keefe, V., & Small, K. (2005). ‘Choosing’to work when sick: workplace presenteeism. Social science & medicine, 60(10), 2273-2282.
Dobel, J. P. (2001). Can public leaders have friends. Public integrity, 3(2), 145-158.
Dworkin, A. G. (2001). Perspectives on teacher burnout and school reform. International Education Journal, 2(2), 69-78.
Fisher, C. D. (1985). Social support and adjustment to work: A longitudinal study. Journal of management, 11(3), 39-53.
Ghiselli, R. F., La Lopa, J. M., & Bai, B. (2001). Job satisfaction, life satisfaction, and turnover intent: Among food-service managers. Cornell Hospitality Quarterly, 42(2), 28.
Goetzel, R. Z., Long, S. R., Ozminkowski, R. J., Hawkins, K., Wang, S., & Lynch, W. (2004). Health, absence, disability, and presenteeism cost estimates of certain physical and mental health conditions affecting US employers. Journal of Occupational and Environmental Medicine, 46(4), 398-412.
Gottlieb, B. H. (1985). Social support and community mental health.
Hansen, C. D., & Andersen, J. H. (2008). Going ill to work–What personal circumstances, attitudes and work-related factors are associated with sickness presenteeism?. Social science & medicine, 67(6), 956-964.
Hatfield, E., Cacioppo, J. T., & Rapson, R. L. (1994). Emotional contagion. Cambridge university press
Hemp, P. (2004). Presenteeism: at work-but out of it. Harvard business review, 82(10), 49-58.
Hoppock, R. (1935). Job satisfaction.
House, J. S. (1981). Work stress and social support.
Jerusalem, M., & Schwarzer, R. (1992). Self-efficacy as a resource factor in stress appraisal processes. Self-efficacy: Thought control of action, 195-213.
Jex, S. M., & Bliese, P. D. (1999). Efficacy beliefs as a moderator of the impact of work-related stressors: a multilevel study. Journal of applied Psychology, 84(3), 349.
Johansson, G., & Lundberg, I. (2004). Adjustment latitude and attendance requirements as determinants of sickness absence or attendance. Empirical tests of the illness flexibility model. Social science & medicine, 58(10), 1857-1868.
Johns, G. (2010). Presenteeism in the workplace: A review and research agenda. Journal of Organizational Behavior, 31(4), 519-542.
Johns, G. (2011). Attendance dynamics at work: The antecedents and correlates of presenteeism, absenteeism, and productivity loss. Journal of occupational health psychology, 16(4), 483.
Johns, G. (2012). Presenteeism: A short history and a cautionary tale. Contemporary occupational health psychology: Global perspectives on research and practice, 2, 204-220.
Judge, T. A., & Bono, J. E. (2001). Relationship of core self-evaluations traits—self-esteem, generalized self-efficacy, locus of control, and emotional stability—with job satisfaction and job performance: A meta-analysis. Journal of applied Psychology, 86(1), 80.
Kamerman, S. B., & Kahn, A. J. (2013). The responsive workplace: Employers and a changing labor force: Columbia University Press.
Kivimäki, M., Head, J., Ferrie, J. E., Hemingway, H., Shipley, M. J., Vahtera, J., & Marmot, M. G. (2005). Working while ill as a risk factor for serious coronary events: the Whitehall II study. American journal of public health, 95(1), 98-102.
Koopman, C., Pelletier, K. R., Murray, J. F., Sharda, C. E., Berger, M. L., Turpin, R. S., . . . Bendel, T. (2002). Stanford presenteeism scale: health status and employee productivity. Journal of Occupational and Environmental Medicine, 44(1), 14-20.
Kottke, J. L., & Sharafinski, C. E. (1988). Measuring perceived supervisory and organizational support. Educational and Psychological Measurement, 48(4), 1075-1079.
Kram, K. E., & Isabella, L. A. (1985). Mentoring alternatives: The role of peer relationships in career development. Academy of management Journal, 28(1), 110-132.
LaRocco, J. M., House, J. S., & French Jr, J. R. (1980). Social support, occupational stress, and health. Journal of health and Social Behavior, 202-218.
Lu, L., Kao, S. F., Cooper, C. L. Allen, T. D., Lapierre, L. M., O’Driscoll, M., … & Spector, P. E. (2009). Work resources, work-to-family conflict, and its consequences: A Taiwanese-British cross-cultural comparison. International Journal of Stress Management, 16(1), 25.
Lu, L. (2011). A Chinese longitudinal study on work/family enrichment. Career Development International, 16(4), 385-400.
Lu, L., L. Cooper, C., & Yen Lin, H. (2013). A cross-cultural examination of presenteeism and supervisory support. Career Development International, 18(5), 440-456.
Lu, L., Lin, H. Y., & Cooper, C. L. (2013). Unhealthy and present: Motives and consequences of the act of presenteeism among Taiwanese employees. Journal of occupational health psychology, 18(4), 406.
Lu, L., Peng, S.-Q., Lin, H. Y., & Cooper, C. L. (2014). Presenteeism and health over time among Chinese employees: The moderating role of self-efficacy. Work & Stress, 28(2), 165-178.
Lu, L., Siu, O. L., & Lu, C. Q. (2010). Does loyalty protect Chinese workers from stress? The role of affective organizational commitment in the Greater China Region. Stress and Health, 26(2), 161-168.
Mao, H.-Y. (2006). The relationship between organizational level and workplace friendship. The International Journal of Human Resource Management, 17(10), 1819-1833.
Maslach, C., & Jackson, S. E. (1981). Maslach burnout inventory: research edition; manual: Consulting Psychologists Press.
Maslach, C., & Jackson, S. E. (1986). Maslach Burnout Manual. Palo Alto: CA: Counsulting Psychologistists Press.
Maslach, C., Jackson, S. E., & Leiter, M. P. (1996). Maslach burnout inventory manual: Consulting Psychologists Press.
Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001). Job burnout. Annual review of psychology, 52(1), 397-422.
Matheson, C. (1999). The Sources of Upward Mobility within Public Sector Organizations A Case Study. Administration & Society, 31(4), 495-524.
Mauno, S., Kinnunen, U., & Ruokolainen, M. (2007). Job demands and resources as antecedents of work engagement: A longitudinal study. Journal of Vocational Behavior, 70(1), 149-171.
Meijman, T. F., Mulder, G., Drenth, P., & Thierry, H. (1998). Psychological aspects of workload. Handbook of Work and Organizational Psychology. Volume, 2.
Middaugh, D. J. (2006). Presenteeism: sick and tired at work. Dermatology Nursing, 15, 103-105.
Nielsen, I. K., Jex, S. M., & Adams, G. A. (2000). Development and validation of scores on a two-dimensional workplace friendship scale. Educational and Psychological Measurement, 60(4), 628-643.
O''Driscoll, M. P., Brough, P., & Kalliath, T. J. (2004). Work/family conflict, psychological well-being, satisfaction and social support: A longitudinal study in New Zealand. Equal Opportunities International, 23(1/2), 36-56.
Podsakoff, P. M., & Organ, D. W. (1986). Self-reports in organizational research: Problems and prospects. Journal of management, 12(4), 531-544.
Pogrebin, L. C. (1987). Among friends. New York: McGraw-Hill. Reeder, HM (2000). I like you as a friend: The role of attraction in cross-sex friendship. Journal of Social and Personal Relationships, 17, 329348.
Robbins, S. P. (1996). 1. Organizational Behavior: Concepts Controversies. Applications. Prentice Hall. Inc. New Jersey.
Schachter, S. (1959). The psychology of affiliation: Stanford University Press.
Schneider, B. (1987). The people make the place. Personnel psychology, 40(3), 437-453.
Sias, P. M., & Cahill, D. J. (1998). From coworkers to friends: The development of peer friendships in the workplace. Western Journal of Communication (includes Communication Reports), 62(3), 273-299.
Siu, O. L., Lu, J. F., Brough, P., Lu, C. Q., Bakker, A. B., Kalliath, T., O’Driscoll. M., Phillips, D. R., Chen, W. Q., Lo, D., Sit, C., & Shi, K. (2010). Role resources and work–family enrichment: The role of work engagement. Journal of Vocational Behavior, 77(3), 470-480.
Smith, P. C., Kendall, L. M., & Hulin, C. (1969). The measurement of satisfaction in work and behavior. Chicago: Raud McNally.
Smith, P. C. (1969). The measurement of satisfaction in work and retirement: A strategy for the study of attitudes.
Smithy, D. J. (1970). Absenteeism and" presenteeism" in industry. Archives of Environmental Health: An International Journal, 21(5), 670-677.
Stolz, R. L. (1993). Reducing turnover through incentive programs. Cornell Hospitality Quarterly, 34(1), 79.
Schaufeli, W. B., & Bakker, A. B. (2004). Job demands, job resources, and their relationship with burnout and engagement: A multi‐sample study. Journal of organizational Behavior, 25(3), 293-315.
The IMD World Competitiveness Center (2015). IMD WORLD TALENT REPORT. Abstract retrieved Jan 18, 2016, from http://www.imd.org/wcc/news-wcy-ranking/
Thomas, L. T., & Ganster, D. C. (1995). Impact of family-supportive work variables on work-family conflict and strain: A control perspective. Journal of applied Psychology, 80(1), 6.
Turnley, W. H., & Feldman, D. C. (1999). A discrepancy model of psychological contract violations. Human resource management review, 9(3), 367-386.
Turpin, R. S., Ozminkowski, R J., Sharda, C. E., Collins, J. J., Berger, M. L., Billotti, G. M., …& Nicholson, S. (2004). Reliability and validity of the Stanford Presenteeism Scale. Journal of Occupational and Environmental Medicine, 46(11), 1123-1133.
Van Yperen, N. W., & Snijders, T. A. (2000). A multilevel analysis of the demands–control model: Is stress at work determined by factors at the group level or the individual level? Journal of occupational health psychology, 5(1), 182.
Vingård, E., Alexanderson, K., & Norlund, A. (2004). . Sickness presence. Scandinavian journal of public health, 32(63 suppl), 216-221.
Wayne, S. J., Shore, L. M., & Liden, R. C. (1997). Perceived organizational support and leader-member exchange: A social exchange perspective. Academy of management Journal, 40(1), 82-111.
Werking, K. (1997). We''re just good friends: Women and men in nonromantic relationships: Guilford Press.
Xanthopoulou, D., Bakker, A. B., Dollard, M. F., Demerouti, E., Schaufeli, W. B., Taris, T. W., & Schreurs, P. J. (2007). When do job demands particularly predict burnout? The moderating role of job resources. Journal of managerial psychology, 22(8), 766-786.
Zhao, X., Lynch, J. G., & Chen, Q. (2010). Reconsidering Baron and Kenny: Myths and truths about mediation analysis. Journal of consumer research, 37(2), 197-206.

QRCODE
 
 
 
 
 
                                                                                                                                                                                                                                                                                                                                                                                                               
第一頁 上一頁 下一頁 最後一頁 top