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研究生:王耀廷
研究生(外文):Wang,Yao-Ting
論文名稱:習慣和信念對社群商務品牌忠誠度的影響
論文名稱(外文):The Influence Habit and Belief on Brand Loyalty in Social Commerce
指導教授:陳昭宏陳昭宏引用關係
指導教授(外文):Cheng,Jao-Hong
口試委員:陳方元徐村和
口試委員(外文):Chen,Fang-YuanHsu,Tsuen-Ho
口試日期:2016-06-15
學位類別:碩士
校院名稱:國立雲林科技大學
系所名稱:資訊管理系
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2016
畢業學年度:104
語文別:英文
論文頁數:29
中文關鍵詞:習慣行為信念規範信念控制信念品牌忠誠度社群商務
外文關鍵詞:HabitBehavior beliefsNormative beliefsControl beliefsBrand loyaltySocial commerce
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  • 下載下載:11
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在近年台灣的社群商務之中,習慣與品牌忠誠度的關係一直是重要的課題。檢視過去分析社群商務品牌忠誠度之研究,其前置因素大多著重於信任、滿意度等。過去的學者很少注意到行為信念、規範信念和控制信念如何影響習慣。因此,分析習慣和信念與品牌忠誠度之影響,儼然已成為現階段供社群商務重要的課題之一。本研究提出一個研究模型,其包括4條研究假說和5個主要構面,如習慣、行為信念、規範信念、控制信念和品牌忠誠度,並且發展出一個以信念(行為信念、規範信念和控制信念)為干擾變數的概念模型,進而對品牌忠誠度之影響做深入探討。結果顯示,消費者透過行為信念、規範信念、控制信念,進而影響其習慣。研究模式的統計實證結果提供了許多的見解。本研究發現信念將有效的調節習慣進而影響消費者的品牌忠誠度,未來需注重消費者信念,才能提升其品牌忠誠度,進而達成持續性的競爭優勢。

In Taiwan's social commerce, the relationship between habit and brand loyalty has always been a key issue. In previous studies, a great amount of studies discuss focus on trust and satisfaction. Past scholar seldom noticed behavior beliefs, normative beliefs and control beliefs influence the habit. Accordingly, analyzing how beliefs (behavior beliefs, normative beliefs and control beliefs) influence habit and brand loyalty is an important issue in social commerce. This study presents a research model which comprises four hypothesis with five constructs, including habit, behavior beliefs, normative beliefs, control beliefs and brand loyalty. This study develops a conceptual model that beliefs (behavior beliefs, normative beliefs and control beliefs) as a hinder construct to examine the interrelationship effects that affect brand loyalty and these relationship. The results need to add the consumers by the beliefs (behavior beliefs, normative beliefs and control beliefs) and reach the better brand loyalty. The findings of the study provide practical insights in understanding how seller should notice consumer's belief, in order to enhance brand loyalty for the social commerce as a whole.

摘要
Abstract
誌謝
Table of Contents
List of Tables
List of figures
1. Introduction
2. Literature review
2.1 Habit
2.2 Belief
2.2.1 Behavior beliefs
2.2.2 Normative beliefs
2.2.3 Control beliefs
2.3 Brand loyalty
3. Research model
3.1 Research model
3.1.1 Habit
3.1.2 Behavioral Beliefs
3.1.3 Normative Beliefs
3.1.4 Control Beliefs
3.1.5 Control variables
4. Research methods
4.1 Content validity
4.2 Pre-text and Pilot-test
4.3 Data collection
5. Data analysis and results findings
5.1 Assessment of the measurement model
5.2 Assessment of the structural model
5.3 Comparison with alternative models
5.4 Common method bias
5.5 Hypotheses testing
5.6 Control variables
6. Discussion
6.1 Theoretical implications
6.2 Managerial and practical implications
7. Conclusions and future research
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