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研究生:艾妮
研究生(外文):AINI INAYATI
論文名稱:護理人員職場壓力、臨終照顧經驗和樂觀性格 對病患滿意度、生活品質及憂鬱的影響 -以印度尼西亞醫院為例
論文名稱(外文):The Impact of Nurse's Workplace Stress, Experience Toward End of Life Care and Optimism on The Patient's Depression, Quality of Life and Satisfaction In Indonesian Hospital
指導教授:鍾燕宜鍾燕宜引用關係
指導教授(外文):CHUNG, YEN-YI
口試委員:李志鴻王耀毅
口試委員(外文):LEE, JYH-HONGWANG, YAW-YIH
口試日期:2017-06-20
學位類別:碩士
校院名稱:中臺科技大學
系所名稱:醫療暨健康產業管理系碩士班
學門:商業及管理學門
學類:醫管學類
論文種類:學術論文
論文出版年:2017
畢業學年度:105
語文別:英文
論文頁數:87
中文關鍵詞:工作壓力生活结束的經驗樂觀生活質量滿意度抑郁
外文關鍵詞:Workplace StressExperience toward End of LifeOptimismQuality of LifeSatisfactionDepression.
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Background: A stable and productive health service is vital to any country. The health service would include the nursing profession, which comprises by far the greatest component of this service sector.
Purpose: The main purpose of this study was to explore the Impact of nurse’s workplace stress, nurse’s experience toward end of life care, and nurse’s optimism on the care of patient’s satisfaction, patient’s quality of life and patient’s depression in Indonesian Hospital.
Method: This research is quantitative, with case study design. Samples were taken with Cohen’s method to determine the sample size. The samples of nurses are 136 and 236 samples for patient. Data was analyzed with Anova, liner regression and chi square test.
Result: Scores of nurses optimistic is -2.207 with probability 0.02 (< 0.05), which means nurses optimistic have negative influence on the emotional function in patients quality of life. Scores of nurses workplace stress that calculated value is -1.061 with probability 0.29 (> 0.05) on patients depression and 0.806 with probability 0.33 (> 0.05) on the general mental health in patients quality of life, which means that nurses workplace stress has no significant effect at patients depression, patients quality of life and patients satisfaction. Nurse with experience toward end of life care score value calculated physical function in quality of life -2.187 with probability 0.03 (< 0.05), the calculated role limitation in patient’s quality of life 2. 223 with a probability value 0.02 (< 0.05), which means the nurses experience toward end of life care have an influence on the quality of life of patients.
Discussion: This is study shows that the nurses’ experience toward end of life care, nurse optimism will be effect on quality of life of the patients in the hospital. In this regarding nurses workplace stress they are have so many factors that influence respondent which should be identify, so in this study in other side show that the workplace stress have a positively relationship on biographical data of nurse and patients such as age, gender, level education, experience department and working experience.
Conclusion: This is a challenge for nurses to build an optimistic nature also avoid stress in the workplace to improve the output quality of services in the hospital. This study also recommended that nurses to always improve the experience and depth of knowledge about end of life care.

Keyword: Workplace Stress, Experience toward End of Life, Optimism, Quality of Life, Satisfaction, Depression.

Background: A stable and productive health service is vital to any country. The health service would include the nursing profession, which comprises by far the greatest component of this service sector.
Purpose: The main purpose of this study was to explore the Impact of nurse’s workplace stress, nurse’s experience toward end of life care, and nurse’s optimism on the care of patient’s satisfaction, patient’s quality of life and patient’s depression in Indonesian Hospital.
Method: This research is quantitative, with case study design. Samples were taken with Cohen’s method to determine the sample size. The samples of nurses are 136 and 236 samples for patient. Data was analyzed with Anova, liner regression and chi square test.
Result: Scores of nurses optimistic is -2.207 with probability 0.02 (< 0.05), which means nurses optimistic have negative influence on the emotional function in patients quality of life. Scores of nurses workplace stress that calculated value is -1.061 with probability 0.29 (> 0.05) on patients depression and 0.806 with probability 0.33 (> 0.05) on the general mental health in patients quality of life, which means that nurses workplace stress has no significant effect at patients depression, patients quality of life and patients satisfaction. Nurse with experience toward end of life care score value calculated physical function in quality of life -2.187 with probability 0.03 (< 0.05), the calculated role limitation in patient’s quality of life 2. 223 with a probability value 0.02 (< 0.05), which means the nurses experience toward end of life care have an influence on the quality of life of patients.
Discussion: This is study shows that the nurses’ experience toward end of life care, nurse optimism will be effect on quality of life of the patients in the hospital. In this regarding nurses workplace stress they are have so many factors that influence respondent which should be identify, so in this study in other side show that the workplace stress have a positively relationship on biographical data of nurse and patients such as age, gender, level education, experience department and working experience.
Conclusion: This is a challenge for nurses to build an optimistic nature also avoid stress in the workplace to improve the output quality of services in the hospital. This study also recommended that nurses to always improve the experience and depth of knowledge about end of life care.

Keyword: Workplace Stress, Experience toward End of Life, Optimism, Quality of Life, Satisfaction, Depression.

TABLE OF CONTENTS
ACKNOWLEDGEMENTS
ABSTRACT i
LIST OF TABLES v
LIST OF FIGURES vi
CHAPTER I: INTRODUCTION 1
1.1 Research Background 1
1.2 Statement of the Problems 6
1.3 Research Purpose 7
1.3.1 General Purpose: 7
1.3.2 Specific Purpose: 7
1.4 Operational Definition 8
CHAPTER II: LITERATUR REVIEW 10
2.1 Nurse’s Workplace Stress 10
2.2 Nurse’s Experience toward End of Life Care 13
2.3 Nurse’s Optimism 15
2.4 Patient’s Depression 17
2.5 Patient’s Quality of Life 21
2.6 Patient’s Satisfaction 22
CHAPTER III: RESEARCH METHOD 24
3.1 Research Design 24
3.2 Conceptual Framework 24
3.3 Hypothesis 26
3.4 Population and sample 30
3.4 Location and Research time 30
3.5 Research Instruments 30
3.6 Validity 33
3.7 Reliability 34
3.8 Data Analysis 35
3.9 Step to collect data 36
CHAPTER IV: RESULT AND DISCUSSION 37
4.1 Result Demographic Data of the Respondent 37
4.2 Result of the Reliability and Validity statistic 40
4.3 Result of Confirmatory Analysis 45
4.4 Research Result Hypotheses Tested. 47
4.4.1 Research hypothesis of nurses workplace stress 47
4.4.2 Research hypothesis of nurses experience toward end of life care 49
4.4.3 Research hypothesis of nurses optimism 51
4.4.4 Research hypothesis of Biographical Data of Nurses 53
4.5 Research Discussion 55
CHAPTER V: CONCLUSION AND SUGGESTION 60
5.1 Research Conclusion 60
5.2 Research Implication 60
5.3 Research Limitation 61
References 62
Appendix. 67


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