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研究生:涂芳聖
研究生(外文):TU, FANG-SHENG
論文名稱:電腦中介軟體(CMC)對資訊安全委外團隊績效之實證研究
論文名稱(外文):A Practice Research of Computer Mediated Communication Software on Team Performance of Outsourcing Project of Information Security
指導教授:張銀益張銀益引用關係
指導教授(外文):Chang, Yin-yih
口試委員:李慶長林淑瓊
口試委員(外文):Lee, Ching-changLin, Shu-Chiung
口試日期:2017-06-04
學位類別:碩士
校院名稱:輔仁大學
系所名稱:資訊管理學系碩士在職專班
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2017
畢業學年度:105
語文別:中文
論文頁數:77
中文關鍵詞:資訊安全電腦中介傳播(CMC)軟體委外團隊績效
外文關鍵詞:Information SecurityComputer mediated communication (CMC)OutsourcingTeam performance
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  • 下載下載:19
  • 收藏至我的研究室書目清單書目收藏:1
資訊委外已儼然成為近幾年來企業獲得資訊系統或資訊服務的主要趨勢。對於資訊安全外包專案,由於專案隸屬於跨組織的專案團隊,密切需要透過各種開會或溝通工具來協調人力與時程的配合,以完成的既定資安專案目標。拜通訊工具的快速發展,各種電腦中介傳播軟體提供了跨組織團隊成員間的所需要的即時溝通與互動,而這些是否可以來協助團隊,達到最佳的團隊績效是本研究所要探討的議題。
本研究探討以電腦中介傳播軟體,即時通訊軟體、EMail、手機及時通訊平台與Facebook社群軟體為自變項,分別對依變項溝通過程、互動、社會網路及團隊績效的影響做進行研究,研究結果有以下三點:
1.即時通訊軟體與Email對於資訊安全專案團隊上的溝通過程、團隊互動、社會網絡均有正向影響,進而正向影響團隊績效。顯示在企業資安委外團隊的溝通上有著電腦科技的加入,對於團隊績效的提升是非常的有助益。
2.資安團隊成員在資安專案進程的討論與參與中,大部份都是透過Email來定時定期做進度報告、問題回覆與會議分析討論。
3.受訪者雖然認同手機及時通訊平台與Facebook是屬於品質較好的溝通工具,但在這兩種工具對專案團隊上的溝通過程、團隊互動、社會網絡的影響均不顯著。

In recent years, outsourcing has become’s a trend for enterprises to obtain information security system. On information security, it specially need to coordinate the manpower and timetable through various meetings or communication tools to accomplish the established objectives. Due to the rapid development of communication tools, various CMC software provides the instant communication and interaction between the members of the organization, and whether these can help the team to achieve the best team performance.
In this research, uses instant messaging software, Email , social networking for the independent variables, on the research to influence process of communication, interaction, social network and team performance. Samples were collected from various information security management professions in Taiwan with 130 valid questionnaires retrieved. In this study, we have 3 result as fellow:
1.Instant messaging software and email all positively influence communication process, team interaction, social networks and project team of the information security project. It show that hat CMC software can improve the team performance of information security project.
2.Most of the project information security team regularly connected through e-mail to do regular progress reports, question replies and discussion.
3.The respondents agree that the mobile communication platform and Facebook are good quality communication tools, but in these two tools is not significant to influence communication process, team interaction, social networks and project team of the information security project.

圖目錄 vii
表目錄 viii
第壹章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 2
第三節 研究流程 2
第貳章 文獻探討 4
第一節 資訊安全的定義與現況 4
第二節 委外的定義 8
第三節 團隊合作與團隊績效 16
第四節 溝通的定義與溝通過程 24
第五節 互動 27
第六節 社會網絡 27
第參章 研究方法 30
第一節 研究架構 30
第二節 資料收集 33
第三節 資料分析 33
第肆章 資料分析與檢定結果 35
第一節 基本資料分析 35
第二節 研究構面問項的分析 41
第三節 信度與效度分析 47
第四節 研究假說與結果 49
第五節 小結 53
第伍章 結論與建議 55
第一節 研究結論 55
第二節 學術上的貢獻 56
第三節 實務上的建議 56
第四節 研究的限制 57
參考文獻 58
附錄一、問卷 71


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15.MBA智庫百科,網路社交,2013,2016/7/11取自:http://wiki.mbalib.com/zh-tw/%E7%BD%91%E7%BB%9C%E7%A4%BE%E4%BA%A4
16.MBA智庫百科,團隊,2012,2016/8/15取自:http://wiki.mbalib.com/zh-tw/%E5%9B%A2%E9%98%9F
17.MBA智庫百科,團隊合作,2007/9,2016/8/15取自:http://wiki.mbalib.com/zh-tw/%E5%9B%A2%E9%98%9F%E5%90%88%E4%BD%9C
18.Petersen, C. E., Kevin, A. S. & Jonathan, H., "Computer-Mediated Communication Teaching Project," 2015 Retrieved May 7, 2016, from the World Wide Web: https://www.suu.edu/hss/comm/masters/capstone/project/c-petersen.pdf.
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23.Wikipedia,團隊合作,2013,2017/3/11取自:https://zh.wikipedia.org/wiki/%E5%9C%98%E9%9A%8A%E5%90%88%E4%BD%9C
24.Wikipedia,溝通,2007,2017/3/20取自:https://zh.wikipedia.org/wiki/%E6%B2%9F%E9%80%9A
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