一、中文部份
王雯宗 、 蔡智勇 、張鳳祥(2008)。服務品質對顧客滿意度及忠誠度影響之研究：以澎湖海鮮餐廳為例 ，管理實務與理論研究 2(3)，37-54。李友錚、賀力行(2011) 。品質管理：整合性思維，三版，前程文化事業有限公司，台北。
周文賢（2003）。服務業管理。台北：空大。
林建丞(2016) 。服務品質、顧客滿意度與顧客忠誠度關係之研究－以台灣中部某高職學生餐廳為例（未出版之碩士論文）。南華大學，嘉義縣。林欽發（2011）。GSP 優良服務品質對顧客滿意度之研究－以餐飲業為例（未出版之碩士論文）。中國文化大學，新北市。林瑩昭（2010）。探討學校餐廳顧客滿意度之研究－學校餐廳顧客滿意度之研究－以臺南科技大學為例。運動休閒餐旅研究，5(2)，41-59。孫美蓮、王俊人、張家銘（2010）。在運動主題餐廳吸引力與消費者滿意度對再消費意願之影響。運動休閒管理學報，7(2)，16-29。
孫愛欽（2010）。景觀意象、服務品質對顧客滿意度與忠誠度影響的研究－以新化高工校園景觀餐廳為例（未出版之碩士論文）。臺南科技大學，臺南市。高美玲、葉美玲(1999) 。結構方程模式的應用－驗證性因素分析，護理研究 ； 7(6) ， 594 - 605張可欣(2015) 。探討服務品質、顧客滿意度與顧客忠誠度之研究－以祥鶴日本料理店為例 （未出版之碩士論文）。朝陽科技大學。台中市。張延齊（2013）。休閒餐飲店家吸引力、知覺價值、顧客滿意度對行為意圖影響之研究－以統一星巴克為例（未出版之碩士論文）。國立雲林科技大學，雲林縣。張雅惠（2011）。主題餐廳之服務品質、體驗價值與顧客滿意度關係之研究－以臺南東興洋行為例（未出版之碩士論文）。高雄餐旅學院，高雄市。梁氏香（2012）。越南餐廳顧客購買決策影響因素、顧客滿意度及忠誠度之相關研究（未出版之碩士論文）。國立高雄應用科技大學，高雄市。許勝彥（2013）。在探討連鎖餐飲之服務品質、顧客滿意度與顧客忠誠度-以虎尾食神滷味為例（未出版之碩士論文）。虎尾科技大學，雲林縣。郭柄賢（2014）。食物品質、環境氣氛及服務品質對顧客滿意度及顧客忠誠度之關係研究－以春天素食餐廳為例（未出版之碩士論文）。世新大學，臺北市。郭漢森（2011）。運用 IPA 方法探討異國主題餐廳服務品質重視度之研究－以臺中美術館綠園道與一中商圈為例（未出版之博士論文）。朝陽科技大學，臺中市。陳信彰（2011）。內外部服務品質、顧客滿意度對顧客忠誠度之關聯性研究-以臺南地區餐飲業為例（未出版之碩士論文）。南臺科技大學，臺南市。陳思倫 (2015) 。服務品質管理。新北市：前程書局。
陳寬裕、王正華 (2015) 。論文統計分析實務SPSS與AMOS的運用。臺北市：五南書局。
葉宗旻（2010）。餐飲服務品質、顧客滿意度與顧客忠誠度之研究－以千葉火鍋為例（未出版之碩士論文）。建國科技大學，彰化市。
二、英文部份
Bateson, H. G.,(2002),Essential of Service Marketing: Concepts, Strategy, and Cases. Orlando: Harcourt.
Bhote, K.R. (1996). Beyond Customer Satisfaction to Customer Loyalty: The Key to Greater Profitability, American Management Association, New York, NY
Bitner, M. J. (1990). Evaluating Service Encounters: The Effects of Physcial Surroundings and Employee Response. Journal of Marketing, 54(2), 69-82.
Bitner, M. J., (1992). Servicescapes: the impact of physical surroundings on customers and employees. Journal of Marketing, 5(4), 57-71.
Bowen, J.T and S. Shoemaker. (1998). Loyalty: a strategic commitment. Cornell Hotel and Restaurant Administration Quarterly 2 (February): 12-35.
Cardozo, R. N. (1965). An experiment study of consumer effort, expectation and satisfaction. Journal of Marketing Research, 2(3), 244-249.
Churchill, G. A., Jr. & Carol, S. (1982). An Investigation into the determinations of consumer satisfaction. Journal of Marketing research, 19(4), 491-504.
Edvardsson, B., Larson, G. and Setterlind, S. (1997). Internal service quality and the psychosocial work environment: An empirical analysis of conceptual interrelatedness. The Service Industries Journal, 17(2), 252-263.
Gronholdt, L., Martensen, A. & Kristensen, K. (2000). The RelationshipBetween Customer Satisfaction and Loyalty: Cross-Industry Differences. Total Quality Management, 11(4), 509-516.
Gronroos, C.(1982). An applied service marketing theory, European Journal of Marketing, 16(2), pp.30-41.
Howard, J. A. and Sheth, J. N.(1969). "The theory of buyer behavior," John Wiley and Sons, Inc.
Jen, W., Hu, K.C. (2003). Application of perceived value model to identify factors affecting passengers’ repurchase intentions on city bus: a case of the Taipei metropolitan area. Transportation 30(3), 307–327.
Jones, T. O. & Sasser Jr. W. E. (1995).Why satisfied customer defect. Harvard Business Review, 73(3), 88-99.
Kotler, P. (1997). Marketing management : analysis, planning, implementation, and control. Upper Saddle River, NJ: Prentice Hall.
Kotler, P. (2003). Marketing Management. New Jersey: Prentice-Hall.
Lehtinen, J. R.(1983) .Customer oriented service system. Service management institute working paper.
Oliver, R. L. (1977). Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. Journal of applied psychology, 62(4),480-490.
Oliver, R. L. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17(2), 460-469.
Oliver, R. L., & McGraw, H. (1997). Satisfaction : a behavioral perspective on the consumer. New York: McGraw-Hill.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A Conceptual Model of Service Quality and Its Implications for Future Research. Journal of Marketing, 49(4), 41-50.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A Multiple Item Scale for Measuring Consumer Perceptions of Service Quality. Journal of Retailing , 64(1), 13-40.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1994). Reassesment of Expectations as a Comparison Standard in Measuring Service Quality:Implications for Future Research. Journal of Marketing, 58(1),111-124.
Singh, J. & Sirdeshmukh D. (2000). Agency and Trust Mechanisms in consumer satisfaction and loyalty judgments. Journal of the Academy of Marketing Science, 28(1), 150-167.
Solomon, M. R. (1991). Consumer behavior : buying, having, and being: Allyn &Bacon.
Stevens, P., Knutson, B., & Patton, M. (1995). Dineserv: a Tool For Measuring Service Quality in Restaurants, The Cornell Hotel and Restaurant Administration Quarterly, 36(2), 56-60.
Woodall, T. (2003), “Conceptualising value for the customer: an attributional, dispositional and structural analysis”, Academy of Marketing Science Review (Online). Available at http://www.amsreview.org/ articles/ woodall12-2003.pdf
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1988). Communication and control processes in the delivery of service quality. The Journal of Marketing, 52(2),35-48.
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996). The behavioral consequences of service quality. Journal of Marketing,60(2), 31-34
Zeithaml, V.A. & Bitner, M.J.(2000). Services marketing: integrating customer focus across the firm (2rd. ed). London :McGraw-Hill.
三、 網路部份
桃園市政府市政新聞官方網站 (2016)，上網時間：2016.11.22。網址：http://www.tycg.gov.tw/ch/home.jsp?id=9&parentpath=0,1&mcustomize=news_view.jsp&dataserno=201512230004&aplistdn=ou=news,ou=chinese,ou=ap_root,o=tycg,c=tw&toolsflag=Y