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研究生:徐銘淑
研究生(外文):HSU, MING-SHU
論文名稱:公營事業ERP實施的關鍵成功因素
論文名稱(外文):Government Company ERP Implementation Critical Success Factors
指導教授:張俊陽張俊陽引用關係
指導教授(外文):CHANG, CHUN-YANG
口試委員:簡世文傅新彬張俊陽
口試委員(外文):CHIEN, SHIH-WENFU, HSIN-PINCHANG, CHUN-YANG
口試日期:2017-07-31
學位類別:碩士
校院名稱:國立高雄應用科技大學
系所名稱:資訊管理系碩士在職專班
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2017
畢業學年度:105
語文別:中文
論文頁數:67
中文關鍵詞:公營事業企業資源規劃關鍵成功因素系統發展生命週期
外文關鍵詞:Government companyEnterprise Resource Planning (ERP)Critical success factors (CSFs)System Development Life Cycle (SDLC)
相關次數:
  • 被引用被引用:1
  • 點閱點閱:334
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  • 下載下載:9
  • 收藏至我的研究室書目清單書目收藏:1
面對全球經濟的瞬息萬變、國際競爭力及資訊科技快速發展,企業採用企業資源規劃系統,來即時整合內部資源,提昇管理經營績效,公營事業也不例外。然而ERP的複雜性導致導入的困難及高失敗率,使得學術上對ERP實施的關鍵成功因素諸多探討,但文獻大多是以企業為對象,鮮少探討公營事業ERP實施的關鍵成功因素,因此,本研究的目的就是在探討公營事業實施ERP的關鍵成功因素。利用修正式德菲法結合訪談法,提出一套四階段研究程序,來探討公營事業ERP實施的關鍵成功因素,最後以系統發展生命週期來分類各階段的關鍵成功因素。研究結果發現:(1)專案準備階段以「公司目標與目的」最重要;(2)在企業藍圖階段、具體實現階段及最後準備階段中,「專案經理人能力」、「高階主管持續性的支持」及「主要使用者參與」為首要因素;(3)上線和支援階段再加入「終端使用者的參與」和「完善的支援計畫及支援人力」。本研究結果可以提供公營事業有意實施ERP或後續研究者的參考。
Owing to the reasons of rapidly changed global economy, internationally competitive environment and highly evolved information technology, enterprise resource planning (ERP) systems have become the backbone strategy in most companies to integrate internal resources and enhance the operational performance, including the government company. However, the implementation of ERP systems is a technologically and organizationally complex process and the failures are not rare. In most of the published literatures, the critical success factors (CSFs) for the implementation of ERP systems are generally focused on private sector. This research aims to explore the CSFs for ERP systems implementation in government company. We develop a four-stage research method combined modified Delphi method and in-depth interview to list our results in five-stage System Development Life Cycle of ASAP. Our findings include these following: First, “the objective and goal of company” is the most important factor in the project preparation stage. Second, “Adequate project champion”, “Sustained management support” and “Key user involvement and participation” rank top three in the business blueprint stage, realization stage and final preparation stage. Third, “End user involvement and participation” and “Comprehensive support plan and manpower” additionally focus in the go live and support stage. Finally, the research results of ERP systems implementation are presented as a future guidance in government company as well as researchers.
摘要 i
Abstract ii
目 錄 iii
表目錄 v
圖目錄 vi
一、緒 論 1
1.1 研究背景 1
1.2 研究動機與目的 1
1.3 論文架構 2
二、文獻探討 4
2.1 企業資源規劃 4
2.2 企業資源規劃實施的關鍵成功因素 4
2.3 依系統發展生命週期分類的關鍵成功因素 6
2.3.1 系統發展生命週期 6
2.3.2 依系統發展生命週期分類的關鍵成功因素 7
2.4 公部門與私部門ERP實施差異的比較 9
三、研究方法 11
3.1 修正式德菲法與訪談法 11
3.2 研究程序 12
3.2.1 第一階段:文獻回顧及產生雛型 12
3.2.2 第二階段:雛型修正與分析 14
3.2.3 第三階段:雛型精簡 15
3.2.4 第四階段:彙整分析 16
四、研究結果 17
4.1 個案公營事業說明 17
4.2 第一階段:文獻回顧及產生雛型之結果 18
4.3 第二階段:雛型修正與分析之結果 27
4.4 第三階段:雛型精簡之結果 33
4.5 第四階段:彙整分析之結果 37
五、結論與建議 39
5.1 結論與貢獻 39
5.2 管理意涵 41
5.3 研究限制和未來研究建議 42
參考文獻 43
附錄一 專家訪談名單 46
附錄二 修正式德菲法專家名單 46
附錄三 第一次德菲法調查問卷 47
附錄四 第二次德菲法調查問卷 53


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