臺灣博碩士論文加值系統

本研究藉由世慶公司個案之經營理念、核心價值、供應鏈管理策略，導入平衡計分卡，瞭解外燴(行動餐飲)之經營管理與成本控制上，是否更能提供獨特且專屬的服務。
在本研究此次之數據中，外燴(行動餐飲)之服務品質與成本管控呈正相關。與原本的供應鏈管理架構雖然有些落差，也有可能是因為消費者背景不同之故，自然會產生不同的要求所導致。至於導入平衡計分卡，讓顧客對於企業所提供的服務品質與企業在導入平衡計分卡影響到各構面的員工認同程度，是會同時影響員工的參與度，且在顧客滿意度與服務品質中的相關性最高，顯示顧客對於提供獨特、專屬之服務內容 較其他服務項目更具偏好。

The study by Sai Ching Company cases business philosophy and core value, supply chain management policies, import the balanced scorecard for catering food of the piecemeal in business management and cost control, is it better to offer a unique and dedicated service.
In this research this data, the catering food in service quality and cost control is being related. And the original supply chain management structure, although some gap, there may be because the consumer background is different, will naturally have a different request.
As for the import balance scorecard, so that customers for the quality of services provided by enterprises and enterprises in the import balance scorecard affect the faculties of the staff recognition,and will also affect the participation of employees, and customer satisfaction and service quality in the highest correlation, showing that customers for the provision of unique, exclusive service content than other services more preferred.

摘 要 i
Abstract ii
目錄 iii
表目錄 iv
圖目錄 v
第一章 緒論 1
第一節 研究動機與目的 1
第二節 研究步驟與架構 3
第三節 研究範圍與名詞解釋 4
第二章 文獻回顧 7
第一節 供應鏈（SUPPLY CHAIN）之觀念 7
第二節 平衡計分卡之觀念（THE BALANCE SCORECARD） 11
第三節 個案研究法之概念 16
第三章 研究方法 18
第一節 選擇個案研究法的理由 18
第二節 研究流程 19
第四章 個案公司研究結果 21
第一節 個案研究之公司概況 22
第二節 世慶公司之供應鏈現況分析 31
第三節 個案公司平衡計分卡之流程與設計 33
第四節 個案研究之平衡計分卡的設計 39
第五節 建構平衡計分卡之指標與策略 46
第六節 平衡計分卡運用在供應鏈管理分析 49
第五章 結論與建議 57
結論 57
建議 58
參考文獻 61

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