致謝 I
摘要 II
Abstract III
目錄 IV
圖目錄 VII
表目錄 IX
第一章 緒論 1
1.1 研究背景 1
1.2 研究動機 1
1.3 研究目的 2
1.4 研究流程 2
第二章 文獻回顧 4
2.1城市物流 4
2.1.1城市物流之發展趨勢 4
2.1.2城市物流之合作形式 6
2.2最後一哩 6
2.2.1最後一哩分類 7
2.2.2最後一哩特性 8
2.2.3最後一哩實例-Amazon 9
2.3 快遞服務 10
2.3.1 快遞業發展 10
2.3.2宅配發展 13
2.4空間群眾外包 18
2.4.1空間群眾外包架構及分類 19
2.4.2空間群眾外包考慮因素 22
2.4.3空間群眾外包案例-gMission 24
2.5指派問題 26
2.5.1典型指派問題 28
2.5.2代理者資格限制指派問題 29
2.5.3依目標式區分之指派問題 30
2.5.4群眾外包下指派問題之相關研究應用 32
2.6指派問題求解方法 35
2.6.1精確估算法 36
2.6.2啟發式演算法 36
2.7小結 38
第三章 快遞服務任務指派方法 40
3.1 問題描述 40
3.2指派方法流程 42
3.2.1 蒐集相關資訊 42
3.2.2 快遞工作指派 43
3.2.3產生指派結果 44
3.3快遞任務指派模式 45
3.3.1假設條件 45
3.3.2符號定義 45
3.3.3數學式 47
第四章 實證分析 49
4.1實證例題說明 49
4.1.1例題情境及相關參數設定 49
4.1.2輸入輸出資料及環境設定 51
4.2實證結果 51
4.2.1三個時間區間產生之利潤 51
4.2.2指派物流士之公平性 52
4.2.3指派物流士之可靠度分配 53
4.2.4求解時間 55
4.3敏感度分析 57
4.3.1快遞公司可賺取訂單收入比例π增加或減少產生之影響 57
4.3.2每公里油資補貼成本c增加或減少產生之影響 63
4.3.3 管理意涵 68
第五章 結論與建議 69
5.1結論 69
5.2未來研究方向建議 70
參考文獻 71

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