臺灣博碩士論文加值系統

本研究藉由對國內金融產業從業人員的實證研究，探討組織面臨科技技術發展帶來的不確定性是否導致員工的不安全感知覺；並研究員工個人的職涯傾向對工作不安全感的干擾作用，進一步探究科技不確定性經由員工的工作不安全感，如何影響工作壓力感知之效果。
　　本研究透過問卷調查，以國內金融業公司之主管職及一般同仁為填答對象，調查時間為2017年1至2月，共取得152份有效問卷。採用階層迴歸分析法，檢驗自變項「科技不確定性」、依變項「工作壓力」、中介變項「工作不安全感」及干擾變項「無疆界職涯傾向/多變化職涯傾向」之關聯性。
　　研究結果顯示，科技不確定性程度與員工工作不安全感、工作壓力皆具有顯著正向關係；且工作不安全感於科技不確定性及工作壓力間存在中介效果。另無疆界職涯傾向與多變化職涯傾向的四個構面之假設，其中僅無疆界職涯傾向_實體流動對於科技不確定性與工作不安全感具交互效果，負向干擾效果成立。研究證實在科技變遷時，高實體流動會削弱科技不確定性與工作不安全感間的正向關係，減緩員工的工作不安全感知覺。

This study is aimed at the empirical research on the financial industry practitioners, and the purpose is to investigate whether the uncertainty caused by the technology progress of the organization affects the job insecurity of the employees, also examine the relationship between the individual's career intention and job insecurity, and further explore how technology uncertainty affect job stress perception, through the job insecurity.
Through the questionnaire survey, 152 questionnaires were obtained from January to February in 2017. With hierarchical regression analysis, this study examined the association between independent variable “technology uncertainty”, dependent variables “job stress”, intervening variable “job insecurity” and interference variable “ boundaryless career and protean career”.
The results suggested that technology uncertainty has positive correlation both of job insecurity and job stress. There is also an intermediary effect of job insecurity between technology uncertainty and job stress. Only physical mobility, one of four facets of boundaryless career and protean career, has a negative interference effect on job insecurity.

目錄
圖表目錄
第一章緒論 ...........................................1
第一節 研究背景與動機 ..................................1
第二節 研究目的 .......................................5
第二章 文獻探討 .......................................5
第一節 科技不確定性 ....................................5
第二節 工作不安全感 ...................................10
第三節 無疆界職涯傾向與多變化職涯傾向 ....................13
第三章 研究方法 ......................................15
第一節 研究架構 ......................................15
第二節 研究樣本及資料來源...............................16
第三節 資料分析方法 ...................................19
第四章 研究結果 ......................................20
第一節 描述性統計分析 .................................21
第二節 相關分析 ......................................22
第三節 迴歸分析結果 ...................................25
第五章 結論與建議......................................29
第一節 結論 ..........................................29
第二節 研究限制與未來研究建議 ...........................32
第三節 管理意涵與討論...................................33
參考文獻 .............................................35
附錄 ...............................................40

一、 中文文獻
〔1〕 李國安(2015)。WEF 2015-2016 全球競爭力排名分析。國家實驗研究院科技政策研究與資訊中心，4-7。
〔2〕 周佳佑(2005)。工作壓力的認識與改善。T&D飛訊，37，1-3。
〔3〕 金融監督管理委員會(2016年5月12日)。金融科技發展策略白皮書【新聞群組】。取自 http://www.fsc.gov.tw/ch/home.jsp?id=96&parentpath=0,2&mcustomize=news_view.jsp&dataserno=201605120002&aplistdn=ou=news,ou=multisite,ou=chinese,ou=ap_root,o=fsc,c=tw&dtable=News
〔4〕 陸洛、黃茂丁、高旭繁(2005)。工作與家庭的雙向衝突：前因、後果及調節變項之探討。應用心理研究，133-135。
〔5〕 張德聰(1992)。教師工作生涯壓力的調適，教師天地，57，40-48。
〔6〕 資誠聯合會計師事務所(2016年3月16日)。：2016資誠全球金融科技調查報告：全球83%傳統金融機構擔憂金融科技業將搶走生意【新聞群組】。取自 http://www.pwc.tw/zh/news/press-release/press-20160316.html
〔7〕 溫金豐(民101)。組織理論與管理，三版，台北市：華泰文化。


二、 英文文獻
〔1〕 Anderson, P., & Tushman, M. L. (1990). Technological discontinuities and dominant designs: A cyclical model of technological change. Administrative science quarterly, 604-633.
〔2〕 Arthur, M. B., & Rousseau, D. M. (1996). The boundaryless career: A new employment principle for a new organizational era. Oxford University Press on Demand., 3-20.
〔3〕 Ashford, S. J., Lee, C., & Bobko, P. (1989). Content, cause, and consequences of job insecurity: A theory-based measure and substantive test. Academy of Management journal, 32(4), 803-829.
〔4〕 Barling, J., & Kelloway, E. K. (1996). Job insecurity and health: The moderating role of workplace control. Stress medicine, 12(4), 253-259.
〔5〕 Baron, R. M., & Kenny, D. A. (1986). The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of personality and social psychology, 51(6), 1173.
〔6〕 Bird, A. (1994). Careers as repositories of knowledge: A new perspective on boundaryless careers. Journal of Organizational Behavior, 15(4), 325-344.
〔7〕 Briscoe, J. P., Hall, D. T., & DeMuth, R. L. F. (2006). Protean and boundaryless careers: An empirical exploration. Journal of Vocational Behavior, 69(1), 30-47.
〔8〕 Buss, D. M. (1987). Selection, evocation, and manipulation. Journal of personality and social psychology, 53(6), 1214-1221.
〔9〕 Chen, I. J., & Paulraj, A. (2004). Towards a theory of supply chain management: the constructs and measurements. Journal of operations management, 22(2), 119-150.
〔10〕 Chen, J., Reilly, R. R., & Lynn, G. S. (2005). The impacts of speed-to-market on new product success: the moderating effects of uncertainty. IEEE Transactions on engineering management, 52(2), 199-212.
〔11〕 Cooper, C. L. (Ed.). (1998). Theories of organizational stress. OUP Oxford.
〔12〕 Cooper, C. L. (1983). Identifying stressors at work: Recent research developments. Journal of psychosomatic research, 27(5), 369-376.
〔13〕 Cooper, C. L., Dewe, P. J., & O'Driscoll, M. P. (2001). Organizational stress: A review and critique of theory, research, and applications. Sage.
〔14〕 Dabholkar, P. A., & Bagozzi, R. P. (2002). An attitudinal model of technology-based self-service: moderating effects of consumer traits and situational factors. Journal of the academy of marketing science, 30(3), 184-201.
〔15〕 Davy, J. A., Kinicki, A. J., & Scheck, C. L. (1997). A test of job security's direct and mediated effects on withdrawal cognitions. Journal of Organizational Behavior, 323-349.
〔16〕 De Jonge, J., Bosma, H., Peter, R., & Siegrist, J. (2000). Job strain, effort-reward imbalance and employee well-being: a large-scale cross-sectional study. Social science & medicine, 50(9), 1317-1327.
〔17〕 De Witte, H. (2005). Job insecurity: Review of the international literature on definitions, prevalence, antecedents and consequences. SA Journal of Industrial Psychology, 31(4), 1-6.
〔18〕 Dekker, S. W., & Schaufeli, W. B. (1995). The effects of job insecurity on psychological health and withdrawal: A longitudinal study. Australian psychologist, 30(1), 57-63.
〔19〕 Duncan, R. B. (1972). Characteristics of organizational environments and perceived environmental uncertainty. Administrative science quarterly, 313-327.
〔20〕 Folkman, S., Lazarus, R. S., Dunkel-Schetter, C., DeLongis, A., & Gruen, R. J. (1986). Dynamics of a stressful encounter: Cognitive appraisal, coping, and encounter outcomes. Journal of personality and social psychology, 50(5), 992-1003.
〔21〕 French, J. R., & Kahn, R. L. (1962). A programmatic approach to studying the industrial environment and mental health. Journal of social issues, 18(3), 1-47.
〔22〕 Galbraith, J. R. (1973). Designing complex organizations. MA: Addison-Wesley.
〔23〕 Gmelch, W. H. (1988). Research perspectives on administrative stress: Causes, reactions, responses and consequences. Journal of Educational Administration, 26(2), 134-140.
〔24〕 Greenhalgh, L., & Rosenblatt, Z. (1984). Job insecurity: Toward conceptual clarity. Academy of Management review, 9(3), 438-448.
〔25〕 Hall, D. T. (1976). Careers in organizations. Goodyear Pub. Co..
〔26〕 Heaney, C. A., Israel, B. A., & House, J. S. (1994). Chronic job insecurity among automobile workers: Effects on job satisfaction and health. Social science & medicine, 38(10), 1431-1437.
〔27〕 Hellgren, J., Sverke, M., & Isaksson, K. (1999). A two-dimensional approach to job insecurity: Consequences for employee attitudes and well-being. European Journal of Work and Organizational Psychology, 8(2), 179-195.
〔28〕 House, R. J., & Rizzo, J. R. (1972). Role conflict and ambiguity as critical variables in a model of organizational behavior. Organizational behavior and human performance, 7(3), 467-505.
〔29〕 Rifkin, J. (1998). The end of work: The decline of the global labor force and the dawn of the post-market era. Journal of Leisure Research, 30(1), 172.
〔30〕 Karasek, R., & Theorell, T. (1992). Healthy work: stress, productivity, and the reconstruction of working life. Basic books.
〔31〕 Katz, D., & Kahn, R. L. (1978). The social psychology of organizations (Vol. 2). New York: Wiley.
〔32〕 Lawrence, P. R., & Lorsch, J. W. (1967). Differentiation and integration in complex organizations. Administrative science quarterly, 1-47.
〔33〕 Låstad, L., Berntson, E., Näswall, K., Lindfors, P., & Sverke, M. (2015). Measuring quantitative and qualitative aspects of the job insecurity climate: Scale validation. Career Development International, 20(3), 202-217.
〔34〕 Lazarus, R. S., & Folkman, S. (1984). Coping and adaptation. The handbook of behavioral medicine, 282-325.
〔35〕 Lips-Wiersma, M., & Mcmorland, J. (2006). Finding meaning and purpose in boundaryless careers: A framework for study and practice. Journal of Humanistic Psychology, 46(2), 147-167.
〔36〕 Parasuraman, A. (2000). Technology Readiness Index (TRI) a multiple-item scale to measure readiness to embrace new technologies. Journal of service research, 2(4), 307-320.
〔37〕 Porter, M. E. (1985). The Competitive Advantage: Creating and Sustaining Superior Performance. NY: Free Press.
〔38〕 Rosenberg, N. (1996). Uncertainty and technological change. In Conference Series;[Proceedings] (Vol. 40, No. Jun, pp. 91-125). Federal Reserve Bank of Boston.
〔39〕 Rosenblatt, Z., & Ruvio, A. (1996). A test of a multidimensional model of job insecurity: The case of Israeli teachers. Journal of organizational behavior, 587-605.
〔40〕 Selye, H. (1976). Stress: in health and disease.
〔41〕 Spurk, D., Kauffeld, S., Meinecke, A. L., & Ebner, K. (2015). Why do adaptable people feel less insecure? Indirect effects of career adaptability on job and career insecurity via two types of perceived marketability. Journal of Career Assessment.
〔42〕 Sullivan, S. E., & Arthur, M. B. (2006). The evolution of the boundaryless career concept: Examining physical and psychological mobility. Journal of Vocational Behavior, 69(1), 19-29.
〔43〕 Sverke, M., Hellgren, J., & Näswall, K. (2002). No security: a meta-analysis and review of job insecurity and its consequences. Journal of occupational health psychology, 7(3), 242-264.
〔44〕 Van Vuuren, T., Klandermans, B., Jacobson, D., & Hartley, J. (1991). Employees’ reactions to job insecurity. Job insecurity: Coping with jobs at risk, 79-103.
〔45〕 Weiten, W. (2007). Psychology: Themes and variations: Themes and variations. Cengage Learning.
〔46〕 Witte, H. D. (1999). Job insecurity and psychological well-being: Review of the literature and exploration of some unresolved issues. European Journal of work and Organizational psychology, 8(2), 155-177.