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研究生:徐一正
研究生(外文):I-Cheng Hsu
論文名稱:租還是買? 消費者的感知風險對 IAP 行為之影響分析
論文名稱(外文):A Study on the Effects of Consumer’s Perceived Risk on In-app Purchase Behavior
指導教授:范錚強范錚強引用關係范懿文范懿文引用關係
指導教授(外文):C.K. FarnI.W. Fan
學位類別:碩士
校院名稱:國立中央大學
系所名稱:資訊管理學系
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2017
畢業學年度:105
語文別:中文
論文頁數:66
中文關鍵詞:軟體內購買 (IAP)感知價值感知風險租買選擇
外文關鍵詞:In-Apps Purchase (IAP)Perceived ValuePerceived RiskBuy or Rent
相關次數:
  • 被引用被引用:7
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  • 下載下載:134
  • 收藏至我的研究室書目清單書目收藏:0
自從 Freemium 商業模式興起和軟體內購買 (In-app Purchase, IAP) 比例快速增 加,App 軟體開發商的獲利方式也就此改變。從原本只有一次性買斷的付費方式到現 在許多軟體開發商更願意用租賃的方式銷售產品。然而,消費者偏好這兩種消費模式 的哪一種呢?當消費者面臨兩種購買方案時,什麼樣的因素會影響消費者的決定?本 研究以計畫行為理論 (Theory of Planned Behavior, TPB) 為架構基礎,並且以感知價值 (Perceived Value) 為切入點,再加入感知風險 (Perceived Risk) 作為調節變數。
本研究透過線上問卷調查收集了 255 份有效問卷,並使用 PLS 和二元 Logistic 回 歸進行了分析。結果顯示,IAP 態度、描述性規範和感知行為控制對於一般購買意圖 有正向影響。感知價值對於實際購買行為有正向影響,感知風險可以調節感知價值對 於實際購買行為的影響。進一步分析顯示,如果消費者的感知價值較高,則偏好一次 性購買,否則偏好租賃。同時,感知風險對感知價值和消費者選擇有調節作用。
The rise of the Freemium business model and the proliferation of In-apps Purchase (IAP) have changed the ways App software developers make profits. However, even in IAP, there is a choice between one-time buyout and rental, where user pay recurrent usage charge. Many software developers are more willing to rent. What is the consumer preference between buy and rent? What are the factors affecting their choice? This study attempts to explore the questions based on the Theory of Planned Behavior (TPB), complimented with the construct of Perceived Value moderated by Perceived Risk.
255 valid questionnaires were collected through an on-line survey, and analyzed using PLS and binary Logistic Regression. Results reveal that IAP attitudes, descriptive norms, and perceived behavior control have significant effects on general purchase intention. Perceived value influences the actual buying behavior, and perceived risk moderates this effect. Further analyses show that if the perceived value of the consumer is high, one-time buyout are preferred, otherwise rental are preferred. In the meantime, perceived risk has a moderation effect on perceived value and consumer plan.
目錄
第一章 緒論 1
1.1 研究背景 1
1.2 研究動機 2
1.3 研究目的 6
1.4 研究流程 7
第二章 文獻探討 8
2.1 Freemium 與 IAP 8
2.2 租買選擇 9
2.3 計畫行為理論 10
2.4 描述性規範 11
2.5 感知價值 11
2.6 感知風險 12
第三章 研究方法 13
3.1 研究架構與假說 13
3.2 研究變數之操作化 22
3.3 研究設計 29
第四章 資料分析 30
4.1 樣本描述性統計分析 30
4.2 問卷量表之信效度檢驗 33
4.3 假說檢定 34
4.4 小節 44
第五章 結論與建議 48
5.1 研究結果 48
5.2 研究貢獻 51
5.3 管理意涵 53
5.4 研究限制與未來建議 55
參考文獻 56
英文文獻 56
中文文獻 58
網路文獻 59
附錄 60
實驗問卷 60
PLS 路徑分析圖 65
PLS Bootstrapping 路徑分析圖 66
英文文獻
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[4] Ajzen, I., and Fishbein, M. (1980). Understanding attitudes and predicting social behavior, Prentice Hall.
[5] Ajzen, I., and Madden, T. J. (1985). Prediction of goal-directed behavior: Attitudes, intentions, and perceived behavioral control. Journal of Experimental Social Psychology, 22(5), 453-474.
[6] Armitage, C. J., and Conner, M. (2001). Efficacy of the theory of planned behavior: A meta-analytic review. British Journal of Social Psychology, 40, 471-499.
[7] Bagozzi, R. P., and Lee, K. H. (2002). Multiple routes for social influence: The role of compliance, internalization, and social identity. Social Psychology Quarterly, 65(3), 226-247.
[8] Bagozzi, R. P., and Yi, Y. (1988). On the evaluation of structural equation models. Journal of the academy of marketing science, 16(1), 74-94.
[9] Bauer, R. A. (1960). Consumer behavior as risk taking. Dynamic marketing for a changing world, 398-398.
[10] Chiu, C. M., Wang, E. T., Fang, Y. H., and Huang, H. Y. (2014). Understanding customers’ repeat purchase intentions in B2C e-commerce: the roles of utilitarian value, hedonic value and perceived risk. Information Systems Journal, 24, 85-114.
[11] Cialdini, R. B., Reno, R. R., and Kallgren, C. A. (1990). A focus theory of normative conduct: Recycling the concept of norms to reduce littering in public places. Journal of Personality and Social Psychology, 58(6), 1015.

[12] Cialdini, R. B., Reno, R. R., and Kallgren, C. A. (1991). A focus theory of normative conduct: A theoretical refinement and reevaluation of the role of norms in human behavior. Advances in Experimental Social Psychology, 24, 201-234.
[13] Davis, F. D., Bagozzi, R. P., and Warshaw, P. R. (1989). User acceptance of computer technology: a comparison of two theoretical models. Management Science, 35 (8), 982-1003.
[14] Fornell, C., and Larcker, D. F. (1981). Structural equation models with unobservable variables and measurement error: Algebra and statistics. Journal of marketing research, 382-388.
[15] Ghose, A., and Han, S. P. (2014). Estimating demand for mobile applications in the new economy. Management Science, 60(6), 1470-1488.
[16] Hsu, C.L., and Lin, J. C. C. (2016). Effect of perceived value and social influences on mobile app stickiness and in-app purchase intention. Technological Forecasting and Social Change, 108, 42–53.
[17] Tripp, C. P., and Hair, M. L. (1992). An infrared study of the reaction of octadecyltrichlorosilane with silica. Langmuir, 8(4), 1120-1126.
[18] Jacoby, J., and Kaplan L. B. (1972). The components of perceived risk. In SV-Proceedings of the third annual conference of the association for consumer research.
[19] Karp, R. M. (1992). On-line algorithms versus off-line algorithms: How much is it worth to know the future? In IFIP Congress (1), 12, 416-429.
[20] Knox, G., and Eliashberg J. (2009). The consumer's rent vs. buy decision in the rentailer. International Journal of Research in Marketing, 26(2), 125-135.
[21] Peter, J. P., and Tarpey Sr, L. X. (1975). A comparative analysis of three consumer decision strategies. Journal of consumer research, 2(1), 29-37.
[22] Rivis, A., and Sheeran, P. (2003). Descriptive norms as an additional predictor in the theory of planned behaviour: A meta- analysis. Current Psychology: Developmental, Learning, Personality, Social, 22(3), 218-233.
[23] Roma, P., and Ragaglia D. (2016). Revenue models, in-app purchase, and the app performance: Evidence from Apple’s App Store and Google Play. Electronic Commerce Research and Applications, 17, 173-190.
[24] Shelton, J. P. (1968). The cost of renting versus owning a home. Land Economics, 44(1), 59-72.
[25] Stone, R. N., and Grønhaug K. (1993). Perceived risk: Further considerations for the marketing discipline. European Journal of marketing, 27(3), 39-50.

[26] Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: a means-end model and synthesis of evidence. The Journal of Marketing, 52, 2-22.
中文文獻
[1] 王俊懿(2013)。誰願意付費?在免費增值商業模式下,如何使雲端軟體的免費用戶成為付費客戶。清華大學服務科學研究所學位論文。
[2] 王渝薇(2010)。玩線上遊戲是計畫行為嗎?以沉浸經驗延伸計畫行為理論。中央大學資訊管理學系學位論文。
[3] 胡昕昀(2012)。計畫下的非計畫行為-功能性商品的衝動購買行為探討。中央大學資訊管理學系學位論文,。
[4] 范錚強(2010)。計畫和非計畫行為。未出版手稿。引用自胡昕昀(2012)。計畫下的非計畫行為-功能性商品的衝動購買行為探討。中央大學資訊管理學系學位論文。
[5] 翁瑞敏(2013)。免費增值商業模式之付費因素-以手機 APP 遊戲為例。東海大學企業管理學系學位論文。
[6] 張廷宇(2012)。軟體內購買(In-App Purchases)是衝動行為嗎?中央大學資訊管理學系學位論文。
[7] 陳逸翔(2015)。功能性軟體使用者進行應用程式內購買之影響因素研究。中央大學資訊管理學系學位論文。

網路文獻
[1] Nielsen (2016). TOPS OF 2016: DIGITAL. From http://www.nielsen.com/us/en/insights/news/2016/tops-of-2016-digital.html, accessed on March 2017
[2] Scarsella, A., and Stofega, W. (2015). IDC: Worldwide Mobile Phone Forecast Update, 2016–2020: December 2016. From http://www.idc.com/getdoc.jsp?containerId=US42065716, accessed on March 2017
[3] Schoger, C. (2013). Distimo: 2013 Year in Review. From
http://www.at-diversity.eu/media/resources/Distimo_Publication_-_December_2013_-_EN.pdf, accessed on March 2017
[4] Thompson, E. (2016). App Annie 2016 Retrospective — Mobile’s Continued Momentum. From
https://www.appannie.com/cn/insights/market-data/app-annie-2016-retrospective/, accessed on March 2017
[5] 吳雅婷(2015)。TrendForce: 2015年全球智慧型手機出貨12.93億支,華為躍升全球第三並突破一億支大關,2017年03月20日取自
http://press.trendforce.com.tw/node/view/3063.html
[6] 獵豹全球智庫(2016)。2016全球App發展報告(完整版),2017年03月16日取自http://www.yidianzixun.com/article/0D8fxcQL
[7] 維基百科(2017)。App Store (iOS),2017年05月25日取自
https://zh.wikipedia.org/wiki/App_Store_(iOS)
[8] 維基百科(2017)。Google Play,2017年05月25日取自
https://zh.wikipedia.org/wiki/Google_Play
[9] 資策會創新應用中心 (Foreseeing Innovative New Digiservices, FIND) (2014)。2014臺灣消費者行動裝置暨 APP 使用行為研究調查報告,2017年03月15日取自
http://www.iii.org.tw/Press/NewsDtl.aspx?nsp_sqno=1476&fm_sqno=14
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