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研究生:黃佳鈴
研究生(外文):Huang,Chia-Ling
論文名稱:員工心理資本與角色基礎績效關聯性研究:尋求績效回饋的中介效果
論文名稱(外文):A Study of Relationships among Psychological Capital and Role-Based Performance: The Mediating Effect of Performance Feedback
指導教授:許壹傑許壹傑引用關係
指導教授(外文):Hsu,I-Chieh
口試委員:鍾瑞國鍾安宜許壹傑
口試委員(外文):Chung,Ruey-GuoChung,An-YiHsu,I-Chieh
口試日期:2017-06-16
學位類別:碩士
校院名稱:國立彰化師範大學
系所名稱:人力資源管理研究所
學門:商業及管理學門
學類:其他商業及管理學類
論文種類:學術論文
論文出版年:2017
畢業學年度:105
語文別:中文
論文頁數:93
中文關鍵詞:心理資本尋求績效回饋角色基礎績效
外文關鍵詞:Psychological capitalseeking performance feedbackrole-based performance
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中文摘要
現今企業對外需面臨全球環境的變遷,對內面臨許多人力資源管理相關議題。近年來許多的企業開始重視人力資源管理,更發現心理資本對組織競爭優勢的重要性。本研究主要在探討員工心理資本對於角色基礎績效關聯性影響,以尋求績效回饋作為中介變數。
本研究提出四個研究目的:(1)探討心理資本對角色基礎績效之正向影響;(2)探討心理資本對尋求績效回饋之正向影響;(3)探討尋求績效回饋對角色基礎績效之正向影響;(4)探討尋求績效回饋在心理資本與角色基礎績效之中介效果。本研究對象以主管及其直屬部門員工配對量測,採以一個主管搭配數個員工進行二次施測,其中間隔時間為一個月,共計回收8間公司、33位主管,以及160位員工作為本次研究之施測對象。共發放320份問卷。
本研究結果顯示:(1)心理資本對角色基礎績效無顯著的影響;(2)心理資本對尋求績效回饋呈顯著的影響;(3)尋求績效回饋對角色基礎績效呈負向顯著關係的影響;(4)尋求績效回饋對心理資本與角色基礎績效有中介效果之影響。
關鍵詞:心理資本、尋求績效回饋、角色基礎績效
Abstract
Enterprises today must face macro environment changes across the globe and problems relating to human resources management (HRM) within the organization. From increasing concerns about HRM in recent years, enterprises have discovered the importance of psychological capital to organizational competitive strength. This study aims to investigate the relevant effects of psychological capital on role-based performance, with the seeking performance feedback as the mediator.

The four research objectives include: (1) Investigate the positive effects of psychological capital on role-based performance; (2) investigate the positive effects of psychological capital on the seeking performance feedback; (3) investigate the positive effects of performance feedback on role-based performance; and (4) investigate the mediating effect of the seeking performance feedback on psychological capital and role-based performance. A pairwise measurement was conducted on supervisors and their direct subordinates. A secondary measurement was conducted on one supervisor with several employees one month later. This study distributed 320 questionnaires and collected responses from 33 supervisors and 160 employees from eight companies.

This study found that: (1) the effect of psychological capital on role-based performance is insignificant; (2) the effect of psychological capital on the seeking performance feedback is significant; (3) the effect of the seeking performance feedback on role-based performance is insignificant; and (4) the seeking performance feedback has a mediating effect on psychological capital and role-based performance.

Keywords: Psychological capital, seeking performance feedback, role-based performance
目錄
中文摘要 I
Abstract II
目錄 IV
表目次 VI
圖目次 VII
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 3
第三節 研究範圍 4
第四節 研究流程 4
第五節 名詞釋義 7
第二章 文獻探討 9
第一節 心理資本 9
第二節 尋求績效回饋 19
第三節 角色基礎績效 25
第四節 心理資本與角色基礎績效 31
第三章 研究方法 34
第一節 研究架構與假設 34
第二節 研究對象 35
第三節 研究工具 35
第四節 調查與實施程序 39
第五節 資料分析 42
第四章 研究結果 44
第一節 樣本描述 44
第二節 整體模式適配度 52
第三節 心理資本對角色基礎績效之迴歸分析 54
第四節 心理資本對尋求績效回饋之迴歸分析 55
第五節 尋求績效回饋對角色基礎績效之迴歸分析 56
第六節 尋求績效回饋對心理資本與角色基礎績效之中介效果迴歸分析 58
第五章 結論與建議 60
第一節 研究發現與結論 60
第二節 管理意涵 63
第三節 研究限制與建議 66
參考文獻 68
一、 中文部分 68
二、 英文部分 69
附錄一:員工問卷 83
附件二:主管問卷 87
附件三:信函 90
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