臺灣博碩士論文加值系統

WebRTC是一種支援瀏覽器實作視訊會議的技術，此技術解決了通信上很多問題，甚至給通信帶來很多的好處，諸如允許在瀏覽器上進行視訊、音訊、文件共享等，亦使用P2P協定降低網路傳輸的節點，降低了資料在傳輸過程中遺失的機率，安全性強制規範使用HTTPS協定、HTML5網頁程式，提供了網路視訊會議良好的安全機制以及開發環境。目前銀行的服務策略是採用Bank3.0的概念作為下一世代銀行服務的框架，銀行將服務轉移至Kiosk（智慧多媒體創新服務系統），從電話系統發展至今電腦網路的時代，Kiosk機台的服務利用網路來提供視訊會議服務，已經逐漸將電話系統移至網路傳輸，這是目前的趨勢。
本研究以WebRTC整合目前Kiosk機台上的服務，著重於整合視訊會議至Kiosk機台多媒體介面中，不需額外使用第三方應用程式，只需要開啟瀏覽器即支援所有開發應用程式，降低了開發的成本也提升系統執行的效率。

WebRTC is a technology which supports browser implementations of real time Web conferencing. The technology solves many problems in communication, and even enhanced a lot of benefits to communication. WebRTC support and implementation video, audio streaming, file sharing on the web browser as well, its uses P2P connection to reduce network transmission nodes which reduced the likelihood of data loss rate while transmitted, meanwhile using the HTTPS protocol provide a secure mechanism for Web conferencing which is the mandatory specification The current banking service strategy is moving to Bank 3.0 concept as the next generation of banking services framework. The traditional bank service which based on telephony network will be transferred to Kiosk which based on IP based internet network.
This study integrates the services on the current Kiosk platform with WebRTC, focusing on integrating Web conferencing into the Kiosk platform multimedia interface. Instead of using third-party applications, you only need to open a browser that supports all development applications, reducing the cost of development and improving system execution.

誌謝 i
摘要 ii
Abstract iii
圖目錄 vi
表目錄 ix
第一章、緒論 1
1.1 研究背景 1
1.2 研究動機與目的 4
1.3 限制因素 5
1.4 論文架構 6
第二章、文獻探討 8
2.1 Fintech 8
2.2 Bank3.0 12
2.3 Kiosk 14
2.4 Web Browser 21
2.5 WebRTC 24
第三章、研究方法 33
3.1 設計Kiosk介面 34
3.2 導入WebRTC視訊介面 34
3.3 整合與測試 37
3.3.1 系統視訊流程設計 39
第四章、研究結果 41
4.1 系統作業環境配置 41
4.2 模擬Kiosk客服人員端以及客戶端之視訊會議 44
4.3 多人網頁視訊會議 48
4.4 瀏覽器支援狀況 50
4.5 效益分析 58
第五章、結論與建議 61
5.1 研究結論 61
5.2 未來研究建議 62
【參考文獻】 63
附錄一、程式碼 67
附錄二、Sonus WebRTC API 79

中文部分
蕭惟杰，2014，HTML5 在視訊會議上的應用，國立暨南國際大學資訊管理研究所碩士論文。
林士翔，2014，從科技接受模式探討消費者在Kiosk購票之態度與意願－以7-ELEVEN ibon為例，中國文化大學資訊傳播學系，研究所碩士論文。
英文部分
Bertin E, Cubaud S, Tuffin S, Crespi N, Beltran V. WebRTC, the day after: What's next for conversational services. 2013, Intelligence in Next Generation Networks (ICIN), 2013 17th International Conference on 2013, pp.46-52.
Bienik J, Uhrina M, Kuba M, Vaculik M. Performance of H.264, H.265, VP8 and VP9 Compression Standards for High Resolutions. 19th International Conference on Network-Based Information Systems (NBiS), 2016, pp.246-252.
Chen C.J. User Adoption Decisions in Self-Service Technologies: A Study of the Internet Banking. 2016, 5th IIAI International Congress on Advanced Applied Informatics (IIAI-AAI), pp.1207-1208.
Chen M.X, Peng C.J, Hwang R.H. SSIP: Split a SIP session over multiple devices. 2007, Computer Standards & Interfaces Volume 29, Issue 5, July 2007, pp. 531-545.
Han Y, Magoni D, McDonagh P, Murphy L. Determination of bit-rate adaptation thresholds for the Opus codec for VoIP services. IEEE Symposium on Computers and Communications (ISCC), 2014, pp.1-7.
Kim K.H, Lee C.S, Jo S.M, Cho S.B. Predicting the success of bank telemarketing using deep convolutional neural network. 2015 7th International Conference of Soft Computing and Pattern Recognition (SoCPaR), 2015, pp.314-317.
Olsen L.M. Death of a phone system: An Internet viewpoint on computer telephony integration. First Annual Conference on Emerging Technologies and Applications in Communications, Proceedings, 1996, pp.131-133.
Sredojev B, Samardzija D, Posarac D. WebRTC technology overview and signaling solution design and implementation. 2015, Information and Communication Technology, Electronics and Microelectronics (MIPRO), 2015 38th International Convention on 2015, pp.1006-1009
網路部份
玉山銀行，在消費金融需求日漸高漲之際，無人銀行將成為服務客戶的利器，https://www.esunbank.com.tw/about/448.essay. [visited in 2016/08/06]
財經新報，解密改變貨幣流通方式的新名詞－ FinTech 金融科技，http://finance.technews.tw/2016/05/03/fintech-learn-more. [visited in 2016/08/05]
財金資訊股份有限公司，《Bank 3.0》及《Digital Bank》帶動金融創新，https://www.fisc.com.tw/Upload/c8992963-eb29-4d6a-b760-59e0425372c6/TC/8302.pdf. [visited in 2016/08/07]
風華國際顧問有限公司，智慧多媒體創新服務系統Kiosk， http://www.webkiosk.com.tw/kiosk_intro_01.asp. [visited in 2016/08/12]
財政部，消費者－KIOSK消費者使用說明書，https://www.einvoice.nat.gov.tw/mobile/index!showArticleDetail;jsessionid=flgSR5vJG2y1tkZshpGxbpxqTCgxBQKnnnj2PK79G1l62GvVfqyn!147166878?articleId=D1355865. [visited in 2016/10/09]
長江商業評論，Bank 1.0到Bank 3.0，http://mp.weixin.qq.com/s?__biz=MjM5MjE5ODA4MA==&mid=200779705&idx=1&sn=d24846975fa634e287378bf5ee4e89d5&scene=4. [visited in 2017/03/09]
Codec Landscape，參見opus-codec官方網站，http://opus-codec.org/comparison/. [visited in 2017/03/07]
How Browsers Work: Behind the scenes of modern web browsers，參見html5rocks官方網站，http://www.html5rocks.com/en/tutorials/internals/howbrowserswork/.[visited in 2016/09/05]
Ozer J.，First Look: H.264 and VP8 Compared，http://www.streamingmedia.com/Articles/Editorial/Featured-Articles/First-Look-H.264-and-VP8-Compared-67266.aspx. [visited in 2017/03/14]
Sonus Technical Publications，Sonus WebRTC Services Solution Documentation，https://support.sonus.net. [visited in 2016/09/07]
Sonus Technical Publications，Sonus WebRTC Solution POC Documentation，https://support.sonus.net. [visited in 2016/09/07]
Hupotronic，VP8 vs H.264 - Which One is Better?， https://gist.github.com/Hupotronic/4645784. [visited in 2017/03/14]
What is FinTech?，參見Daniel McAuley- medium網站，https://medium.com/wharton-fintech/what-is-fintech-77d3d5a3e677#.4xdkqsgrk. [visited in 2016/08/06]
WebRTC支援瀏覽器版本，參見WebRTC官方網站，
https://webrtc.org. [visited in 2016/08/29]