臺灣博碩士論文加值系統

本研究主要探討公務人員的工作特性，透過工作倦怠之中介效果，對創新行為有無顯著影響。研究對象為公務人員，指於各級政府機關、公立學校、公營事業機構擔任組織法規所定編制內職務支領俸(薪)给之人員。亦包含軍職人員進行施策。

研究結果顯示，工作特性與工作倦怠中的「情緒耗竭」、「譏誚態度」有負向且顯著相關。工作特性中「自主性」與「技能多變性」與「創新行為」有顯著正相關。工作倦怠中的「情緒耗竭」、「譏誚態度」與創新行為有顯著的負相關，「專業效能低落」與「創新行為」有顯著的負相關。然而在公務人員的工作特性下，受到工作倦怠之中介效果而影響創新行為，情緒耗竭則不顯著。因此，公務單位提升公務人員的自主性與教育訓練，培養增進技能與行政運用，將有助於公務人員的創新行為表現，進而改善民眾對於公務人員無創造力、不具創新行為的刻板印象。

The main purpose of this study is to investigate whether the job characteristics of civil servants will influence their job burnout and innovative behavior. The subjects of this study are civil servants in all agencies and schools, who received official approval by the Ministry of Civil Service, including public utilities and other special authorities.
The results showed that job characteristics had significant negatively effects on job burnout. There are negative and significant correlations between job characteristics and "emotional exhaustion" and " cynicism " in job burnout. There is a significant positive correlation between "autonomy" and " task variety " and "innovation behavior" in job characteristics. There is a significant negative correlation between "emotional exhaustion" and " cynicism " in job burnout, and there is a significant negative correlation between " diminished professional efficacy " and "innovation behavior". However, under the working characteristics of civil service, the effect of job burnout is influenced by the effect of job burnout, and the emotional exhaustion is not significant.
Therefore, if public units can improve their training and education and autonomy for civil servants to gain their Skill diversity, thus it will be able to enhance their innovative behavior, thereby improving the public image for civil servants.

摘要......................................................................................................................................................................i
Abstract.............................................................................................................................................................ii
目錄...................................................................................................................................................................iii
圖次.....................................................................................................................................................................v
表次...................................................................................................................................................................vi
第一章 緒論..................................................................................................................................................01
第一節 研究動機...................................................................................................................................01
第二節 研究目的...................................................................................................................................03
第三節 研究流程...................................................................................................................................04
第二章 文獻探討........................................................................................................................................05
第一節 官僚組織...................................................................................................................................05
第二節 工作特性...................................................................................................................................06
第三節 工作倦怠...................................................................................................................................10
第四節 創新行為...................................................................................................................................13
第五節 各變項之間的關聯性...........................................................................................................16
第三章 研究方法........................................................................................................................................20
第一節研究架構......................................................................................................................................20
第二節 研究假設...................................................................................................................................21
第三節 研究工具...................................................................................................................................23
第四節 研究對象...................................................................................................................................28
第五節 抽樣及資料蒐集之方法......................................................................................................28
第六節資料分析方法............................................................................................................................29
第四章 研究結果與分析..........................................................................................................................30
第一節 描述性統計..............................................................................................................................30
第二節 各變項相關分析.....................................................................................................................35
第三節 各變項之影響性分析...........................................................................................................38
第四節 工作倦怠的中介效果分析與探討...................................................................................40
第五節 個人屬性對各變項之差異性分析...................................................................................43
第五章 結論與建議 ................................................................................................................................ 51
第一節 研究結果...................................................................................................................................51
第二節 研究結論...................................................................................................................................55
第三節 管理意涵...................................................................................................................................57
參考文獻 ......................................................................................................................................................59
附錄 研究問卷.............................................................................................................................................63

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